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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Took longer than I was told My scheduled appointment took 45 minutes longer than expected
Business response:
Thanks for taking the time to share your feedback with us. We understand that waiting longer than expected for your scheduled appointment can be frustrating, especially when you've planned your day around the timeframe we initially provided. Your experience with the extended wait time is important feedback that helps us improve our scheduling processes. We value your patience and appreciate that you still chose to rate us positively despite the delay. Your input helps us work toward better time management for all our custome... read more
10 hours and 15 min. I can say with 100 percent that I would never ever recommend Reliable Nissan and I am not sure if I will ever use your services again. I booked an oil change and tire rotation at 7:30am. When my husband dropped off the car, a technician told him that there were 4 people ahead of him. Given that you took apt at 7am and in 15 min. Intervals. How 2 other people got ahead, not sure. Received a call from the technician around 10:30ish to save we needed new brakes. After discussion, we agreed and approved serv... read more
Business response:
We are disappointed to hear about the extended wait time you experienced during your recent visit. Your time is valuable, and we understand your frustration. Your feedback helps us identify areas where we can work to improve our service processes. We value your honest assessment of your experience, as it allows us to better serve our customers in the future. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtai... read more
In my experience they have a hard time communicating with customers and calling the customer back.
Business response:
Your feedback is invaluable to us and we understand your frustrations. We recognize that staying connected with our customers and responding promptly is essential to providing the service you deserve. Your experience highlights an important area where we can work to improve, and we take this seriously. We would appreciate the opportunity to discuss your concerns further. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work together to ensure better communication moving forward.
Shady. Untrustworthy. Scammers. Unprofessional. Over a month for a car repair. My car was covered in dirt and spots when finally done.
Business response:
We are concerned to hear about your disappointing experience, and we understand your frustration. The issues you experienced fall short of the service that we strive to provide. We take situations like this seriously. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience and work toward a resolution that addresses your concerns.
We signed for a vehicle and was given an appointment date to purchase. On day of, vehicle was sold from under us and was given excuses as to why it was sold. We did not go back since or replied.
Business response:
Your feedback is important to us, and we understand your disappointment. This situation does not meet the standards that we strive to provide, and we would appreciate the opportunity to discuss this matter further and explore how we can better serve you. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can work toward a resolution.
This place is good in their service area. They just needed to get it together. They have too many chiefs and not enough Indians. You can’t find one person or look for one person because all the risk can’t help you. It’s very stressful and confusing. I know everybody cares, but there should be one cashier. It takes care of the money and one person that takes care of who’s going in and who’s going out there’s too many people taking care of things and no one knows how to find what you need. It just needs better organization.
Business response:
We are utterly delighted to hear that you found our service area to be good. Your feedback about our organizational structure is valuable and helps us understand how we can improve the customer experience. We recognize that having clear points of contact for specific needs would make visits more streamlined and less stressful. Your observation about needing better coordination between team members is something we take seriously, as we want every customer to feel confident about who can assist them with their particular needs... read more
Horrible. I would never shop reliable Nissan again. I will never shop reliable Nissan again. Nothing but liars and horrible staff, worst experience of my life
Business response:
We are concerned to hear about your disappointing experience. We recognize that our service fell short of the standards you expected, and we would appreciate the opportunity to learn more about what took place. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience and work toward a resolution.
Found oil filler cap laying by the radiator. When checking the problems that needed attention from recent visit.
Business response:
We are concerned to hear about this issue and we understand your frustration. This is certainly not the standard that we strive to provide. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address this situation promptly.
Horrible When I first purchased my they said they put free oil changes for three years and all of a sudden it wasn't on there I am not happy about that at all I will be contacting a lawyer about this
Business response:
We are disappointed to hear about the confusion regarding your oil change benefits. We understand your frustration. We take situations like this seriously and want to ensure we address your experience properly. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can review your purchase details and work toward a resolution.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open tomorrow at 8:00 a.m.