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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Poor communication. Poor follow up. Poor service. I appreciate the free diagnostic but still poor post service
Business response:
We take your feedback seriously about the communication and follow-up challenges you experienced with us. We understand how frustrating it can be when service expectations aren't met, especially after receiving care initially. Your experience doesn't reflect the standard we strive to maintain. We value customers who take time to share their honest perspective, as it helps us identify areas where we can work to improve. We would welcome the opportunity to discuss your concerns further and work toward a better resolution. Plea... read more
No communication Dropped off my truck at 8am for an oil change and a recall .! left message for him to call me nothing until it was done around three
Business response:
We take all feedback seriously and understand your frustration. We recognize that this was not the experience you expected. Your feedback helps us identify areas where we can improve our customer communication process. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and ensure better service in the future.
They charged me for a battery which was under a warranty even after explaining them again and again, especially the supervisor Manny Garcia who was very rude
Business response:
We’re sorry to hear that this experience did not meet your expectations, as our goal is to handle warranty coverage accurately and treat every customer respectfully. Feedback like yours helps us review both our billing processes and how concerns are addressed by the team. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you would like to discuss this further.
It would take more than a few sentences to explain my dissatisfaction with the Dealership.
Business response:
We’re sorry to hear that your experience did not meet expectations, as our intent is always to provide a smooth and respectful process for every customer. Feedback like yours helps us evaluate how we can improve the overall experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you would like to share more details.
Pricing was not as advertised online. My concerns when arriving at dealership were not addressed. I drove 2 1/2 hours for the service and had made an online appointment. All I could get was an oil change service.
Business response:
We understand how frustrating it can be to make a long trip and not have your concerns addressed as expected. Our goal is to provide attentive service and clear communication for every guest who visits us. We appreciate you sharing your experience. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.comso we can continue the conversation.
I went to the Dealership to nuy a car and trade my Nissan Rogue in. I was told they would give me $5,000 which was a Lie. When it came to signing paperwork, the man was telling me I should get extra Insurance, I told him no no no I i don't Need that. He finally said ok. When it came to signing paperwork, the Sales Mgr who said they will give me $5, for my car only gave me $1, and the guy who tried selling me xtra insurance put it on the bill of sale. I explained to him that I told him over & over again thst I don't need or w... read more
Business response:
We strive to conduct every sales experience with clarity, respect, and transparent communication so customers feel confident in their decisions. Our intention is always to review pricing, trade-in values, and optional products thoroughly before finalizing paperwork. Feedback like this is taken seriously as we continue reinforcing our standards and processes. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so this can be reviewed further.
Should be called unreliable Nissan cannot depend on timely service or dependability whatsoever very dissatisfied
Business response:
We aim to provide dependable service and timely care so customers can feel confident in their visit. Our intention is always to support our guests with consistent communication and reliable workmanship. We appreciate this feedback as it helps us refocus on delivering the experience customers expect. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you would like to share more details.
Horrible, they didn't care about my problem they didn't check the car good and was denying my claim immediately without any car, last Nissan car For my and my family
Business response:
We aim to approach every concern with care and ensure customers feel heard and supported throughout the service process. Our intention is always to provide thoughtful evaluations and clear communication, even when outcomes are not what a customer hoped for. Feedback like this is taken seriously as we continue reviewing how we assist customers during challenging situations. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so this can be reviewed further.
Experience was good until today when I noticed that my credit was pulled 6 times when I was told the one time by Nissan would be the only one
Business response:
We aim to provide clear and accurate information about credit checks and financing processes for every customer. Our intention is always to ensure transparency and avoid any unexpected impacts on credit. Feedback like yours helps us review how we communicate these steps more effectively. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com if you’d like to discuss your concerns further.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.