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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Took car in for a couple of recalls. Those were fixed no problem but I did mention that the low windshield wiper fluid warning stays on no matter what. I was told they couldn't find the issue and there was nothing to fix and that the light didn't come on. As soon as I got in the car to take it home the light was immediately on. What horrible service, you didn't even vacuum or wash the car. I didn't take it back because why?
David was extremely rude and condescending, and he was not helpful during either drop-off or pickup. When I asked what was found during the brake inspection, he replied, “Someone is slamming on the brake,” without offering any real explanation or assistance. We had just changed the brakes in February, and one side of the rotor was completely gone while the other side was fine, yet he showed no concern and offered no guidance. Instead, he quickly moved on to processing the payment for the oil change. Based on this experience,... read more
Sales dept. /finance great, service dept. sucks! Service staff unprofessional and not customer friendly and were condescendingly
Been at the shop 4 of the 7 weeks I’ve had the truck they sold me, absolutely horrible experience here
Business response:
We are concerned to hear about your experience. The situation you've described is not the reliable experience that we strive to provide. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your specific situation and work toward a resolution.
They had my car all day. Oil change, brakes, Zack tech, tire rotation, etc. when I was driving it home it shook like I had a flat tire. I couldn't take it back the next day because I needed the car! I took it in on Wednesday and fixed the problem. They hadn't balanced the tires. It was an inconvenience for me to have to take the car back a second time.
Business response:
We are pleased to hear that our team was able to take care of multiple services for your vehicle in one day. We understand how frustrating it must have been to experience shaking while driving home after having extensive work completed. We appreciate you bringing the vehicle back so we could properly balance the tires and resolve the issue. Your feedback helps us ensure that every service is completed thoroughly the first time, and we value your patience as we work to provide you with the reliable service you deserve.
The people were very nice. Although I was leaving on a trip and asked if they put windshield fluid. They said yes, but on the trip it was still empty.
Business response:
Thank you for taking the time to share your wonderful experience with us. We are so pleased to hear that our team provided you with excellent service and made your visit a positive one. It's fantastic to know that we were able to accommodate your scheduling needs with a quick appointment, especially when you had travel plans. Your kind words about working with our staff mean a great deal to us. We truly appreciate customers like you and look forward to serving you again at Reliable Nissan.
The service manager helped to bring the cost down after a very costly repair of the transmission.And then going in yet, again for now, the alternator. He was nice enough to give me a loner. The only problem is, the tech did not Put on the skid plate correctly and it is dragging.
Business response:
It's regrettable to hear about the issues you've experienced with your recent visits. We understand your frustration. We appreciate you acknowledging the service manager's efforts in helping reduce your repair costs and providing you with a loaner vehicle during this time. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your concerns.
FRIENDIY IT SHOULDNT TAKE MORE THAN 5 HOURS TO BUY A CAR SNACKS AND DRINKS SHOULD BE PROVIDED.
Business response:
We are happy to hear that you found our team friendly and welcoming. Your feedback about the time it takes to complete a vehicle purchase is valuable to us, and we understand that a lengthy process can be challenging. We appreciate your suggestion about providing refreshments during longer visits, as we want every customer to feel comfortable throughout their experience with us. Your 5-star rating means a great deal to our team at Reliable Nissan, and we're grateful you chose us for your automotive needs.
I had to get our attorney general. Very disappointed ?? I would like to know who is asking these questions before I answer anymore. Who is asking for this survey?
Business response:
We truly value your feedback and would like to learn more about your experience so we can improve. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com at your earliest convenience so we can discuss this further. Thank you.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 5:00 p.m.