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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Over three hours for an oil change is unacceptable. I had an appointment. Nope Nope
Business response:
We understand your frustration and appreciate you taking the time to share your feedback. This is certainly not the type of service that we strive to provide. We would like the opportunity to discuss how we can better serve you. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your concerns directly.
One of my concerns were not met. The eco drive or some issue with the engine 'while' driving. They ran a test while it was 'idle' and couldnt re-create it.
Business response:
We understand your frustration. We recognize that this type of intermittent problem can be difficult to diagnose and we want to make sure your vehicle operates properly in all driving conditions. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss additional diagnostic options and work toward finding a solution.
Horrible! Price went up almost $30. Without any notice. 100. For an oil change? The tech had an emergency and left work. No one stepped in to cover him. 2 hours later I went to ask about my car. No one knew anything. Finally my paperwork was found.It apparently was parked on the lot. I will not be back.
Business response:
We are concerned to hear about your experience, and we understand your frustration. The situation you've described falls short of the reliable service that we strive to provide. Your feedback highlights important areas where we can work to improve our communication and backup procedures to ensure every customer receives consistent, professional care. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we ... read more
Had an 815 appointment and was told 1-1/2 hour wait, put a disclosure or don't have appointments
Business response:
We are delighted to hear from you and appreciate you taking the time to share your experience with us. We understand your concern about the extended wait time despite having a scheduled appointment, and we recognize how important clear communication is when it comes to service expectations. Your feedback about providing better disclosure regarding potential wait times is valuable to us, as we strive to set accurate expectations for all our customers. We are committed to improving our scheduling process and communication so t... read more
I was not at all happy I had to go back to get the service due now message off my car and my wiper fluid wasn't topped off I had to ask if that was one of the fluids and asked for them to fill it up I shouldn't have to return after I'm finished to get the job I paid for completed I will not be getting my car serviced here anymore I was not happy at all
Business response:
We aim to deliver thorough service so customers can leave with confidence and without the need for follow-up visits. Our service team’s intention is to address all standard items clearly and efficiently during each appointment. Feedback like this is important as we continue reinforcing consistency and attention to detail. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so this can be reviewed further.
The basic service took over 5 1/2 hours to complete and it should not have taken so long.
Business response:
We work to complete routine services as efficiently as possible while maintaining quality and care. Our intention is always to respect our customers’ time and set appropriate expectations during each visit. Feedback like this helps us continue evaluating scheduling and workflow practices. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you would like to discuss this further.
Almost 2 hours for an oil change. Not fast nor convenient Rep was nice but very little communication without me going to counter.
Business response:
Your feedback is important to us, and we understand your frustration. We recognize that the lengthy wait time fell short of providing the fast and convenient experience that we strive to provide, and we appreciate your patience during this time. We would like the opportunity to discuss this situation further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your concerns directly.
I thought that they did a good job with my car. However, I was disappointed that the paperwork said that the price included a car wash and my car wasn't washed. I was told that the brushes would scratch my car and that it wasn't recommended.
Business response:
We are utterly delighted to hear that you felt we did a good job with your vehicle service. Your satisfaction with our work means a great deal to us at Reliable Nissan. We understand your disappointment about the car wash service. We appreciate you sharing this feedback, as it helps us ensure our documentation accurately reflects the services we can provide. Our team's concern about potential damage to your vehicle's finish shows their care for protecting your car, though we recognize this created confusion about what was in... read more
When I got the truck back there were several items I paid for that were not completed.
Business response:
Thank you for sharing your experience with us. Our goal is always to ensure that all requested work is completed accurately and promptly for every customer. Feedback like yours helps us review our processes and make improvements. For further assistance, please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your concerns.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.