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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Got diagnosed that transfer case was bad. Paid $6300 to replace and still making same noise. Then they wanted me to pay again to redo diagnostic took to another mechanic and they said it's the transfer case that you just replaced!
Business response:
Your feedback is important to us, and we understand your frustration. We are sorry to hear that you feel this way about the diagnostic and replacement work that was performed. This type of situation is not the standard we strive for, and we take your feedback seriously. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can better understand what happened and address your concerns directly.
I went with the intention to see vehicles and compare prices , but I fhinish buying one just for the pressure that the dealer made on me. I was not 100% sure, but they pressured so much.
Business response:
We are sorry to hear that you feel this way about your vehicle purchasing experience. Your feedback is important to us, and we take these concerns seriously. Every customer deserves to feel confident and comfortable when making such an important decision. We would appreciate the opportunity to discuss your experience further and address your concerns. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can work together to improve your experience.
Adrian was very nice but the whole interaction appeared very transactional after the fact. There was no follow up. Expected at additional information within a week after purchase which was never received. . Didn’t feel good about the purchase after the fact. We are a 5 vehicle household and will be purchasing vehicles elsewhere in the future.
Business response:
I am sorry to hear about your recent experience. Please give me a call 505-340-5884
Even with an appointment I waited well over 3 hours for a simple brake job. I was charged $495 for rear brakes. That's highway robbery!
Business response:
I am sorry to hear about your recent experience. I would like to speak by phone so we can discuss your experience. Please give me a call 505-340-5884
I prepaid for a gloss coat on my car & asked them to do it & they didn't
Business response:
I am sorry to hear about your recent experience. I would like to speak by phone so we can discuss your experience. Please give me a call 505-340-5884
They installed different tires than quoted without informing me suggesting this happens often so I will never use Reliable Nissan again
Business response:
We’re truly sorry to hear about your recent experience and understand how frustrating it must have been to receive different tires than the ones originally quoted. That’s not the level of transparency or communication we strive for at Reliable Nissan. Please reach out to our Service Director, Manny Garcia, directly at Mgarcia01@vtaig.com.
Yo-yo financing. Had me travel back and forth multiple times ( I live about 100 miles from location). Due to clerical error on their end I was later denied on the vehicle I wanted. Vehicle I ended up purchasing has issues such as lumbar bottom not working and automatic interior light’s not working when you open the door even when you activate it with the button. Credit was already ran numerous times so I just settled. I was referred by a family member, I was hesitant and I regret purchasing from this dealership. Saving up as... read more
Business response:
What you went through with the financing process and the condition of your vehicle does not reflect the level of service and care we strive to provide. We completely understand how disappointing it must have been to travel such a long distance, only to encounter repeated visits and issues that should have been resolved correctly the first time. At your earliest convenience, please reach out directly to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
I spent $2,800 two months ago. New spark plugs, serpentine belt, oil change, front and back brake jobs. I had a check engine light on when I brought it in, no check engine light when I picked it up. Check engine light came back on 2 weeks ago and the car didn’t pass a state emissions test. I brought it back to your shop and was told I needed an engine. Why wasn’t that found before I spent $2,800 on this car? I have now taken the car to another shop and was just told the engine is fine. I don’t have all the information on the... read more
Business response:
We understand how concerning it must be to receive conflicting information about your vehicle’s condition, and we want to make sure your concerns are fully addressed. At your earliest convenience, please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
I've taken my car here to get fixed multiple times & if I could give them 0 stars I would. Two weeks ago I got my car towed because my engine was smoking and my air conditioning wasn't blowing out cold air. I called them to let them know what was happening and they kept interrupting me when I was trying to what's going on with my car. They were just saying yeah yeah no worries we'll get it fixed. $1700 later they replaced the belt, belt pulley, alternator and battery which they claimed that those were all the reasons why my ... read more
Business response:
From what you’ve described—ongoing engine and A/C issues, uncleaned parts left in your vehicle, and diagnostic settings not restored—it’s clear that our service did not meet our quality standards or your expectations. This is not the experience we want for any customer, especially someone who has trusted us multiple times. We would like the opportunity to make this right. Please reach out directly to our Service Director, Manny Garcia, at Mgarcia01@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 11:00 a.m.