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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I was ignored when I got out of my car in the service bay. Some guy was too busy on his computer to help me. After a good 7 minutes he didn’t look at me but said “if you want help you should go in there” clearly he was above customer service. Then yet another non customer service man ignored me some more. . Finally after 10 minutes of nothing the service manger happened to be walking by and had ti help me. He was cool but so swamped himself, it was hard for him to efficient.
Business response:
What you described—being left waiting without acknowledgment and receiving dismissive communication from our staff—is not reflective of the level of professionalism and care we strive to provide every customer. We’re truly sorry that you felt ignored and that it took so long before anyone offered assistance. We appreciate you recognizing our service manager for stepping in to help, and we understand how challenging it can be when our team is busy. Still, there’s no excuse for the lack of attention you received earlier in you... read more
They never tell the whole story. Drive thirty five miles, no part. Do it again, the 2 hour job takes all day. It’s always something unexpected.
Business response:
We strive to provide accurate information upfront and efficient service, and it’s clear we fell short in your case. We understand how disappointing it can be to make a long drive for a repair, only to face unexpected delays or parts availability issues. Your feedback is very important to us, and we’d like the opportunity to address your concerns directly and ensure a smoother experience moving forward. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com
Hood latch replacement recall. Appointment Friday 10 am nobody ever called so called in the afternoon and nobody knew about this repair or where the car was told us they would call us back never happened without car all weekend Monday morning early it was magically done
Extremely unorganized charged me for unnecessary maintenance, i instructed them to do what was under warranty and they did the complete opposite and I was stuck with a diagnostic fee of $191
Reliable Nissan is far from reliable. No one in this company is willing to help you out. They’re all just willing to make a sale go to another Nissan dealership. These people need to be shut down no communication no help at all. Leave you without a vehicle for a month no rentals no communication like I said worst place I’ve ever dealt with
Business response:
It's unfortunate to hear that you feel this way about your recent experience. We understand your frustration, and your feedback is valuable to us. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience and work toward a resolution.
Better training on handling customers. Not pushing customers under the rug when the buy a new car.
Business response:
We’re truly sorry to hear that your experience did not reflect the level of care and professionalism we strive to provide every customer. Your comments about customer handling and post-sale support are very important to us, and we’d like the opportunity to learn more so we can make things right. At your earliest convenience, please reach out to our General Manager, Dominic Salazar, at customerrelations@reliablenissan.com
We still show a tire service notification that was not dealt with. We live quite a ways out from the dealer and thought this would have been addressed with the oil service
Business response:
We are delighted to hear from you and appreciate your 5-star rating. We understand your concern about the tire service notification that continues to appear after your recent oil service visit. We recognize that living far from our location makes each trip important, and we want to ensure all your vehicle's needs are properly addressed during your visit. Your feedback helps us improve our service process to better coordinate multiple maintenance items for our customers. We appreciate your trust in Reliable Nissan and value y... read more
Communication was very poor, nothing was done in a timely manner, and my car ended up having to be towed to a different dealership because they didn’t have the ability to complete the work on my car
Business response:
We understand your frustration with the delays in communication and the extended timeline for your vehicle's service. Having your car towed to another location due to our inability to complete the necessary work is certainly not the experience we want any customer to have. We value your input as it helps us identify areas where we need to improve our service processes and communication standards. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and work ... read more
The service on my vehicle was nightmare the next day. My car would not start. The abs light went on. The hood would not close. The red cap on my battery was off so I don't know if the battery went dead while in the shop and they didn't let us know. Keep saying malfunction on the dash it was horrible very stressful. I don't know what happened. Not happy.
Business response:
From what you described with your battery, ABS light, hood, and dash malfunction, we understand how concerning and frustrating this must have been, especially right after your vehicle was in our service department. Please reach out to our Service Director, Manny Garcia, directly at Mgarcia01@vtaig.com
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 11:00 a.m.