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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Over promise, under deliver. Lack of follow up. No reliable information, accountability. Failed to properly & completely detail new car inside & out before delivery … left dirt, stains & markings on seats, scratches & scuffing inside all doors. Failed to include all necessary accessories. Chip dent on one key fob. Spent a lot of money on new car, dealership fell short with experience.
Business response:
It’s clear from your comments that our team did not deliver the level of attention, care, and follow-through that you deserved when purchasing your new vehicle. We are particularly concerned about the issues you highlighted regarding the condition of your vehicle at delivery, including dirt, stains, scratches, and missing accessories, as well as the chip on your key fob. This is certainly not reflective of the experience we want our customers to have, and we understand how disappointing this must have been, especially after ... read more
My Truck still smell bad like cigarettes my breaks are squeaking and I keep hearing a banging noise. I would never expect that from reliable Nissan this is my second vehicle I've purchased and not happy at all. Ameyea and Daniel are very nice nothing to do with them it's my crappy truck that can't get serviced that I purchased the full package was told from Sammy my truck could not get sevied till paperwork is complete!! 🫤
Business response:
We completely understand how frustrating it must be to deal with lingering odors, squeaking brakes, and unexpected noises. To get your truck properly serviced, we encourage you to reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com
Not sure about the dealership as a whole but the service department, “under new management”, was the worst experience I have had with this dealership. There was zero communication regarding price of parts, timeframe, updates and keeping my vehicle without permission for 3 days. I called repeatedly and left messages with other service advisors who said that Nick, my service advisor, would call me. He never did. The sad part and most disappointing is that my service advisor was one of the “new management” named Nicholas Anaya ... read more
Business response:
It is completely understandable to be upset when communication breaks down, and when your vehicle was held longer than expected without your consent. This is not the level of service we strive to provide, especially under our “new management” initiative. If you are willing, I would like to personally assist in resolving this matter and restoring your trust in our service team. You may contact our Service Director, Manny Garcia, directly at Mgarcia01@vtaig.com.
They are very hard rhqt would benefit the customer slowing Down a little this is a huge purchase to most Of us and
Took vehicle in for oil change at 830am. Didn't get my truck back until 330pm. Service took to long.
Business response:
We understand how frustrating it can be to be without your vehicle for an extended period, and this is not the standard of service we aim to provide. Please reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Salesman was absolutely great. However the vehicle has been nothing but problematic. The transmission has had several occasions of failure to shift gears causing it to redline to dangerously high levels. Brought it in on multiple occasions, but techs have been unable to diagnose/resolve issues. Now check engine light has been on and parts have been changed without resolving the issue. My vehicle has been in the shop almost the entire week, and during that time I've been without a reliable vehicle which I purchased because I ... read more
Business response:
We understand how critical reliable transportation is, especially given your responsibilities caring for your nieces. Your situation sounds incredibly frustrating, and we sincerely apologize for the inconvenience and stress this has caused. We want to ensure this matter is addressed thoroughly and fairly. Please reach out directly to our General Manager, Dominic Salazar, at customerrelations@reliablenissan.com
Was nice at frist till i took my car home and find out no heating seats or string i was lied too
Business response:
Transparency and trust are extremely important to us, and it’s disappointing to know we fell short in this instance. We’d really appreciate the opportunity to speak with you directly to better understand the situation. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
They keep returning my brand new truck with damage that I need to keep returning for them to "take care" of. And my original problem, which is the ac on a 2025 vehicle I bought 1 month ago, is still not resolved. Not even Manny the manager had returned any of my calls or responded to my email. Beyond disappointed.
I had a great experience with Bryce. The finance department was predatory in their strategies of trying to sell me a warranty. One of the finance managers said, “I can’t guarantee the car you’re purchasing won’t need a new engine or transmission.” He was so desperate to sell me a warranty that he started bashing his own product. I went alone to finalize the sale and I can guarantee if my husband was with me they would have stopped after the first time I said no. I understand selling warranties gets the finance people a commi... read more
Business response:
We’re thrilled to hear Bryce made your experience a positive one. Your comments about the finance process are very important to us, and we’d like the chance to talk with you directly. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can connect and address your concerns.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 11:00 a.m.