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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Went in for warranty work to change out rear side plastics on tail gate guess they were changed looks the same still fell loose to me
Terrible service. I took my vehicle 4 times in 2 weeks to get serviced for the exact same problem - it wouldn’t start. They had my vehicle almost a total of 3 weeks. They didn’t even want to give me a loaner vehicle. The second time my vehicle was returned to me my coolant cap was missing. The third time I took my vehicle I was told that they did not have time to check my battery. They kept pushing unnecessary services, when my main concern was just getting my car to start.
Business response:
It is never our intention for a service visit to feel inconvenient or for our customers to leave with unresolved issues. We sincerely apologize for the repeated trips, the extended time your vehicle was in our care, and for any confusion or frustration regarding loaner vehicles and recommended services. Please reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Management was supposed to call and they never did. Very unhappy with Nissan and how they treat there customers unless they are purchasing a service or car.
Business response:
We strive to provide attentive and consistent service to all our customers, whether it’s for a vehicle purchase or service, and we clearly fell short in your case. Please reach out directly to our General Manager, Dominic Salazar, at customerrelations@reliablenissan.com
Buying my truck was a nightmare of pressure tactics and hidden charges. I made the appt for first service at purchase. I live 100 miles from dealership. I went downv for the weekend and discovered they had moved my service appt out two days, to wednesday from monday. They were closed for the weekend by the time i got the email. I told them to stuff it and showed up on Ttime monday morning and they took me in, everything was ok after that except i spent the weekend fuming about the email. Left hand at reliable diesnt know wha... read more
Business response:
It’s clear that the changes to your appointment caused unnecessary stress, especially given the distance you traveled, and we understand how upsetting that must have been. If you’d like to discuss this further or need any assistance, please reach out directly to our Service Director, Manny Garcia, at Mgarcia01@vtaig.com.
Employees very disrespectful employees were short staffed, employees tired, and frustrated. My appointment was at 1 didn’t go in till 130
Business response:
We never want our guests to feel disrespected or overlooked, regardless of how busy or short-staffed we may be, and it’s clear we fell short of that standard here. At your earliest convenience, please reach out to our Service Director, Manny Garcia, at Mgarcia01@vtaig.com.
It is noce but the service took so long almost 3 days after I have been told that the part is there from day one. The Daylon was very nice though
Our salesman, Abdul, was very helpful and informative. The dealership was very loud and noisy. The music was too high, creating an unpleasant environment.
Dangerous work performed on my car twice one the brake caliper was left. Loose came off could’ve killed the family second they failed to find an issue where I hit a hitch that was on the road. They said they had fixed the problem. They never even found the problem sent my wife for the car put her in grave danger again
Business response:
We take your concerns regarding the brake caliper and the unresolved issue from the hitch impact very seriously. It is unacceptable that these problems were not properly addressed and that this put your wife’s safety at risk. Please reach out directly to our Service Director, Manny Garcia, at Mgarcia01@vtaig.com.
I have had nothing but issues with this whole process the salesman was not very good
Business response:
We strive to make every interaction smooth and positive, and it’s clear we fell short in your case. We take feedback like yours very seriously and would like the opportunity to make this right. Dominic Salazar, our General Manager, is personally available to assist you and ensure your concerns are addressed. You can reach him directly at customerrelations@reliablenissan.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 11:00 a.m.