Renu Jutla of Mutual of Omaha Mortgage

Michael Edgar O. 

Verified by Mutual of Omaha Mortgage

6 years ago

The beginning rifi process was smooth. It wasn’t until after the first appraisal, we found out that paperwork was done incorrectly and that the appraisal was invalid due to not being state certified. This caused the process to take longer than usual. After being told not to pay my mortgage I ended up having to pay with late fees. I was being bounced around with loan officers each time having to resend paperwork. Very little communication. The process took approximately 100 days to close. 

Mario S. 

Verified by Mutual of Omaha Mortgage

6 years ago

I would have liked more updated information regarding loan status. I had to call in and send emails just to see if I was still in the process of buying the house and status of loan. Very poor communication throughout the process. 

Ricardo E C. 

Verified by Mutual of Omaha Mortgage

6 years ago

The process took too long. Too many steps & forms to complete the loan process. I came very close to cancelling my loan application and try a different company. It would have been a better experience if all required forms were given early in the process as a bundle, instead of a " drip, drip process". Just when you think you are done, another document and/or form is requested. This was very annoying. I was relieved when the closing was over. And that wasn't smooth either. Thank you Renu. 

Maria D V. 

Verified by Mutual of Omaha Mortgage

6 years ago

I had already did a refinance in the past, exactly a year ago. That one time everything went smooth. This time unsure why it took longer for the loan to go through. Also I received paperwork stating a different interest rate with a different mortgage payment the first time I had started the process. After that those numbers changed. I wasnt told the reason why but I also didnt inquire further. 

Melvin S. 

Verified by Mutual of Omaha Mortgage

6 years ago

Your company needs to make it clear upfront the procedures. The biggest issue is the underwriters not being prepared to do their job. Back-and-forth with your customers over documents that are needed to complete the loan process is unclear. Four instance appraisal. First you need appraisal then you don’t. The underwriting experience is the worst experience of my life. Destroyed my vacation time with my family. Put unnecessary stress on the procedure of the loan process. 

Bernardo H. 

Verified by Mutual of Omaha Mortgage

6 years ago

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Michael W S. 

Verified by Mutual of Omaha Mortgage

6 years ago

Renu was great but some of the people that supported her did not live up to her standers. 

Magen S W. 

Verified by Mutual of Omaha Mortgage

6 years ago

The company as a whole is ok but the communication was horrible from Ms. Renu. Multiple people contacted me from this company and they weren’t on the same page. Ms. Stacy was good and reliable. It would be better for the customer to deal with one person not four. Nobody likes to have to resend documents or have to email multiple people for the same issue or questions. 

James O. 

Verified by Mutual of Omaha Mortgage

7 years ago

Actually responding to emails. Not pushing off the refinance for WEEKS. Not pushing signing before we had received clarity and correct figures.