Renu Jutla of Mutual of Omaha Mortgage

Robert W. 

Verified by Mutual of Omaha Mortgage

5 years ago

They should have known that in New Jersey, its a married state. Therefore the wife needs to sign documents. Had to have a 2nd notary come to have my wife sign the documents, thus delaying the closing. 

Jody G. 

Verified by Mutual of Omaha Mortgage

5 years ago

1. First off we were told the loan would only be in my name. We were never told that had changed and both our names were on the loan. Very little communication. 2. They were over thorough when it came to checking my past employment. Which, I felt, created an inconvenience for my past employer as well as my current employer (who was contacted on two separate occasions). 3. We were given a check to pay off a loan. The check was short and we had to take the check in ourselves. I don’t understand why this was not handled by Mutu... read more

Orlando G. 

Verified by Mutual of Omaha Mortgage

5 years ago

The payoff on our trailer wrong by a $148.00 That I had to pay to close my account On our old loan I has to get the payoff information These are items that I never had to deal with before 

Michael E. 

Verified by Mutual of Omaha Mortgage

5 years ago

Renu was the only problem I had with this re-finance. She was hard to talk to. She seemed to talk fast, interrupting, and domineering. But the biggest problem I have with her is, she told me we would be at 2.375% in the beginning. But in the end we are at 2.625%. She said her fees were $1500, which is 1/3 higher than everyone else. She certainly was not worth it. All of the other (M of O) reps were great, and I am glad we were able to make this happen. Renu was the only weak link in this chain. 

Jeremy L. 

Verified by Mutual of Omaha Mortgage

5 years ago

Communication was always passive. I had to ask in order to receive information. Some information was incorrect, like being told we would close in our home. Some information was just not given and we didn't know to ask for it. Example: How does funding work after we close? Most of our interactions were maybe average, but nowhere even approaching "exquisite". We did close, which was our goal, but the process was not up to par. 

Amy H. 

Verified by Mutual of Omaha Mortgage

5 years ago

Poor communication, confusion, things done poorly, very unorganized. 

Eric V. 

Verified by Mutual of Omaha Mortgage

5 years ago

My negative fedledback isn't directed at Renu. It's directed at the level of miscommunication, unreadiness, miscalculated numbers, forgotten forms and just the overall unprofessional feeling I've had since we've got this whole thing started. It's like the surprises just kept coming. Complete lack of communication. The extra $2500 we were told we needed to pay at closing and the forgotten 22 closing documents were the final straw for us. Unfortunately we won't recommend this place to anyone. 

Emily J. 

Verified by Mutual of Omaha Mortgage

5 years ago

While I know these things happen, I was quoted a rate, turned in all my paperwork that night, and then the bank wasn't able to lock in the rate given to me. It went up by 0.5% which was pretty upsetting. I know Renu has promised a refi if the rates ever drop lower at no cost to us, but still, if a rate is quoted that should stand for at least 24 hrs so people can get their paperwork together. 

Lori O. 

Verified by Mutual of Omaha Mortgage

5 years ago

She lied about the points that I would have to pay , no communication and let my loan expire on me so I had to do a different rate in the end that was higher !