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Richard's Total Backyard Solutions
- Contractors
- Houston, TX
About this business
Since 1987, Richard's Total Backyard Solutions is a unique pool builder in the greater Houston area, as we have everything you could ever want for your backyard paradise. (That’s why we’re called “Total Backyard Solutions”!) Our 10,000 sq. ft. the showroom has the latest kitchen, bathroom and outdoor trends that other pool companies would not even consider. We offer our clients a full-service in-house consultation experience where they can see, touch, hear and test out anything and everything they des... read more
Location details
1701 S Texas 6, Houston, TX, 77077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedI'd like to share my experience with Richard's Pools. - Although we ran into several inconveniences and delays during the first phase of construction, I was completely satisfied following a change of project manager. I was very pleased with Jose Zepeda who finished the project and continues to assist with general questions and support 6 months after completion. I wish I would have requested Jose Z. from the beginning of the project, congrats to him for the great job.
Business response:
Hi Daniel, Thank you for sharing your experience with us, including the ups and downs. However, we appreciate Jose was able to take over and get you taken care of. Your feedback is very valuable and we appreciate it. Welcome to the RTBS family. We are here for you whenever you need us. Best, Cristina
Kristin In service very helpful.
Business response:
Hi Cynthia, Thanks for the amazing review of our Delivery Manager Kristen! We will pass on the feedback to her, she will love it! Best, Cristina
They built a great pool and deck for us last year... there has been hiccups but the service department has been great dealing with all that. Would highly recommend, best warranty too
Business response:
Hi Shaun, We appreciate the honest feedback and glad are our team was able to make it right for you and make the overall experience moving forward much better. Thanks for the kind words about working with our Warranty Department, they are awesome! Best, Cristina
The crew that came out, Innocent , David ,Ricardo we’re so AWESOME. Very polite and knowledgeable during their installation and really helpful with all the questions I had! I would highly recommend them and use them next time and I will be requesting Innocent , David ,Ricardo to do the install and nobody else. Still working on the electrical and we will be up and running shortly for a dip!
Business response:
Hi Andrew! Congrats on the delivery and thank you for your amazing review of our delivery crew. Welcome to the RTBS family (again!) Happy Hot Tubbin' Best, Cristina
We worked with Kristi Patterson on our pool and hot tub design. She is extremely knowledgeable and an expert in her field. She was patient when we had revisions, helpful when advising, and answered all the questions and concerns we had along the way. Highly recommend Kristi at Richard's Total Backyard Solutions.
Business response:
Hi Holly! Thanks for the kind words and for sharing your experience of working with our designer Kristi! She is a Rockstar on our team. Welcome to the RTBS Family we are here for you whenever you need us. Best, Cristina
Few hiccups during construction but overall we couldn’t be happier with our pool. The workmanship and attention to detail is second to none. Great customer service all around from Our designer Nick to our PM Chance! Thank you! Also want to thank Torah and JR for your customer service!
Business response:
Hi Jeff & Family! We just wanted to say how much we appreciate this review and feedback. Thank you for allowing us to make things right and to turn your backyard into your ultimate staycation destination. We welcome you to the RTBS family. We are here for you whenever you need us. Best, Cristina
From start to finish our hot tub purchase went perfect. Jenna was knowledgeable in finding the right tub for us. Kristen kept our schedule slab pour and electric install smooth. David and Ricardo installed our tub and schooled us on how to maintainit. We love it!
Business response:
Hi Sunni! Thank you for your feedback on working with our rock-star team, including Jenna, Kristen, and the delivery team. Congrats on your purchase and recent delivery. Welcome to the RTBS family we are here for you whenever you need us. Best, Cristina
Purchase with Jenna in july was good...delivery and installation with Liam and Innocent today was GREAT...all of the communication and planning in between was beyond disappointing, especially since we had picked Richard's based on the reviews regarding their customer service.
Business response:
Hi Jon, we're so happy to hear our team was able to provide you an enjoyable experience while purchasing your new hot tub. We hope you enjoy having it at your home! 🙂
Since our first home purchase in 2003, we have dreamed of having a beautiful outdoor living space complete with a pool in our backyard. Alas, living in the northern states, it just did not make sense. Fast forward 19 years – we just moved into our fourth house, and it is finally time for that dream to become a reality. We were researching pool companies online when we came across Richards Total Backyard Solutions. Richards is one of the only companies in the area where you can actually walk into a showroom and see examples o... read more
Business response:
Hi Karen, Congrats on your forever home and on your new pool! We are very excited to work with you and glad Kristi took great care of you during the design and planning process. Best, Cristina
Frequently asked questions about Richard's Total Backyard Solutions
How is Richard's Total Backyard Solutions rated?
Richard's Total Backyard Solutions has a 5 star rating with 1,341 reviews.
When is Richard's Total Backyard Solutions open?
Richard's Total Backyard Solutions is closed now. It will open at 9:00 a.m.