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Richard's Total Backyard Solutions
- Contractors
- Houston, TX
About this business
Since 1987, Richard's Total Backyard Solutions is a unique pool builder in the greater Houston area, as we have everything you could ever want for your backyard paradise. (That’s why we’re called “Total Backyard Solutions”!) Our 10,000 sq. ft. the showroom has the latest kitchen, bathroom and outdoor trends that other pool companies would not even consider. We offer our clients a full-service in-house consultation experience where they can see, touch, hear and test out anything and everything they des... read more
Location details
1701 S Texas 6, Houston, TX, 77077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedWe have loved everything about Richards. Jonathon designed me the pool I always wanted, the crews have been great and fast, we are doing a pool spa combo, decking and patio. Right now they have finished the gunite and on to coping and tile. I will updated more to finish the review but so far it's been going great. Our project manger Jose has been amazing with communication and explaining things to us. Can't wait to see the rest of the progress! *update 1* Coping, waterline tile, stone wall and spa all been completed. Plump... read more
Business response:
Hi Barbara! Thank you for the updates and feedback. We are very excited for your pool project and love the great shots of the progress of your backyard. We will continue to keep you posted in the Richard's APP and look forward to the final result. Thank you for choosing to work with us! Best, Cristina
Great company to work with! The sales staff was very knowledgeable and helpful in choosing the perfect hot tub. They are very thorough from start to finish. I had someone come out for site evaluation to make sure everything would fit and took photos. Every step of the way is documented and updated to a group chat so everyone stays on the same page. The delivery team is amazing as well! They had a difficult delivery but did it very professionally and made sure I was completely satisfied with the set up. He also had me ... read more
Business response:
Hello Hope! Sorry for the delayed response, but thank you for your review! Glad the Delivery Team & Kristen took great care of you throughout the entire process. We welcome you to the RTBS family and are here for you whenever you need us. Best, Cristina
Purchased a hot tub from Corey in the Spring store. He couldn’t have been easier to deal with. Ricardo and David delivered our spa and explained everything thoroughly. One week later, I had questions about the chemicals and went to the store. Jenna was so nice and answered all my questions. Nice folks and great product.
Business response:
Hi Martha! Thank you for the feedback and for sharing your experience working with us at our Spring location and our delivery team. Welcome to the RTBS Family, we are here for you whenever you need us. Happy Hot Tubbin' Best, Cristina
We got our hot tub from Richard’s at the beginning of April and have loved it! Installation went easy and guys were very professional. Bryan and David took care of getting things just right for us. We had an issue a couple of weeks later and Bryan came out and handled it easily. When you pay for quality, you get quality!
Business response:
Hi Michael! Thank you for the feedback and for sharing your experience working with us and our delivery team. Glad Bryan was able to get you properly taken care of. Welcome to the RTBS Family, we are here for you whenever you need us. Happy Hot Tubbin' Best, Cristina
I could not be happier with the service I received from the Spring location. Purchased a hot tub that have I have been wanting for awhile! I checked out a couple of places and ended up here. Jenna was a absolute pleasure to work with! She listened to what I wanted and what would work for me and that is what I got. Even though the delivery time was a bit late from appointed time I also received great customer service from the delivery guys. They made sure they took to time to set the hot tub up exactly as I wanted it ... read more
Business response:
Hi Shirley! Thank you so much for sharing your experience with our Spring showroom and our rock star team! You are going to love this hot tub for many many years! Best, Cristina
Richard’s has awesome customer service. They were great when they installed our pool and they’re always great about taking care of our pool. Bryan and Angel came out today and fixed our pump in no time. I never have to worry about price or quality. They’re always very nice and professional.
Business response:
Thanks Tricia for the feedback of working with Bryan & Angel. We are always here for you whenever you need us! Best, Cristina
very happy with the new hot tub!
Business response:
Hi Angelya, Congrats on the delivery of your new Hot Spring Spas! You are going to love it. Happy Hot Tubbin' Best, Cristina
Kristen, I wanted to let you know, David and Ricardo have lived up to the high expectations I have come to expect from every team member at Richards Backyard Solutions. Professional, knowledgeable, friendly and thorough. Just like everyone else that you've sent out this way. Things are looking and working great. I realize many people are eager to throw a tantrum when a worker bends a blade of grass in the wrong direction, so I thought I would would send you a positive message as well. Having worked with Innocence, Davi... read more
Business response:
Hi Matt and Tim! Thank you so much for the amazing feedback of Kristen, Chris and our delivery team. We appreciate your business and are here for you for many years to come. Happy Hot Tubbin'! Best, Cristina
I purchased a hot tub from Jenna. She was amazing extremely knowledgeable and not pushy. Excellent customer service. The delivery crew was amazing. David, Innocent and Brian were phenomenal. They were on time and respectful. Customer service was amazing. Extremely happy with my purchase and experience. Kristen was fabulous also!!
Business response:
Hi Sarahi! Congrats on your new hot tub. Glad Jenna & the delivery crew took great care of you. Welcome to the Richard's Family. We are here for you whenever you need us. Happy Hot Tubbin' Best, Cristina
Frequently asked questions about Richard's Total Backyard Solutions
How is Richard's Total Backyard Solutions rated?
Richard's Total Backyard Solutions has a 5 star rating with 1,341 reviews.
When is Richard's Total Backyard Solutions open?
Richard's Total Backyard Solutions is closed now. It will open at 9:00 a.m.