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Richard's Total Backyard Solutions
- Contractors
- Houston, TX
About this business
Since 1987, Richard's Total Backyard Solutions is a unique pool builder in the greater Houston area, as we have everything you could ever want for your backyard paradise. (That’s why we’re called “Total Backyard Solutions”!) Our 10,000 sq. ft. the showroom has the latest kitchen, bathroom and outdoor trends that other pool companies would not even consider. We offer our clients a full-service in-house consultation experience where they can see, touch, hear and test out anything and everything they des... read more
Location details
1701 S Texas 6, Houston, TX, 77077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedI would like to acknowledge the great customer service we have gotten from Kristen Barrow. The delivery and set of our hot tub went very smoothly.Kristen gave us a follow up call to make sure we had a great delivery experience. Whenever we have had a question or concern about our hot tub Kristen immediately took care of us. I would also like to say a big thank you to Innocent and Ricardo for giving excellent customer service when they have come over to help us to service the hot tub.
Business response:
Hi Cara! We appreciate your feedback and happy to hear our Delivery Manager Kristen, Innocent & Ricardo have been able to get you taken care of with all of your spa needs. We thank you for your support and loyalty. We are always here for you whenever you need us. Happy Hot Tubbin' Best, Cristina
Our hot tub was purchased in 2020. Kristen was our project manager & still to date is my go-to person for everything: from asking questions about spa operation to ordering chemicals. She is quick to respond & a very nice person with whom to work. Always a pleasure talking to her & getting quick solutions/ answers.
Business response:
Hi Carolyn, We appreciate your feedback and happy to hear our Delivery Manager Kristen has been able to get you taken care of with all of your spa needs. We thank you for your support and loyalty and are always here for you whenever you need us. Happy Hot Tubbin' Best, Cristina
My hot tub was purchased from Richards in 2007. The heater went out but these guys had the parts and fixed it!! I was amazed! They were very professional. It’s working like mew! Thank you all!!
Business response:
Hi Patricia! Wow-za congrats on owning your hot tub since 2007! Glad our service team were able to get you back up in running. We are always here for you whenever you need us. Best, Cristina
Our recent experience with Richard’s was great, primarily due to the exemplary customer service provided by Kristen Barrow and her entire delivery team. We also enjoyed working with Jenna, Jose and Juan. Thanks for everything!
Business response:
Hi Mike! Thanks for the feedback of working with our team! Glad, Jenna, Kristen, Jose and the delivery crew took great care of you and we welcome you to the RTBS family. We are here for you whenever you need us. Best, Cristina
I want to thank Paula N. for going above and beyond to get my hot tub cover replaced and I want to thank Kristen B. for helping with the follow up and delivery. Very thankful for both of them!!! I bought my hot springs grandee in 1999! And still hanging in there with different replacements, and still love my backyard from Richards TBS!!! (Hot tub with wrap around decking and flagstone patio, Beautiful!!) Thank you!!!
Business response:
Hi Margaret! Thank you for your feedback of working with our Rockstar gals Paula and Kristen. Glad these ladies were able to get your Hot Spring Spas replacement cover delivered and installed for you. We value your loyalty and business with for so many years. We are always here for you whenever you need us. Best, Cristina
Very helpful and dependable
Business response:
Hi Cindy! Thanks for the feedback and for allowing us to take care of you. Best, Cristina
Great Company Great Products
Business response:
Hi Tim! Thanks for the love and feedback. We are always here for you whenever you need us. Best, Cristina
We have loved everything about Richards. Jonathon designed me the pool I always wanted, the crews have been great and fast, we are doing a pool spa combo, decking and patio. Right now they have finished the gunite and on to coping and tile. I will updated more to finish the review but so far it's been going great. Our project manger Jose has been amazing with communication and explaining things to us. Can't wait to see the rest of the progress! *update 1* Coping, waterline tile, stone wall and spa all been completed. Plump... read more
Business response:
Hi Barbara! Thank you for the updates and feedback. We are very excited for your pool project and love the great shots of the progress of your backyard. We will continue to keep you posted in the Richard's APP and look forward to the final result. Thank you for choosing to work with us! Best, Cristina
Great company to work with! The sales staff was very knowledgeable and helpful in choosing the perfect hot tub. They are very thorough from start to finish. I had someone come out for site evaluation to make sure everything would fit and took photos. Every step of the way is documented and updated to a group chat so everyone stays on the same page. The delivery team is amazing as well! They had a difficult delivery but did it very professionally and made sure I was completely satisfied with the set up. He also had me ... read more
Business response:
Hello Hope! Sorry for the delayed response, but thank you for your review! Glad the Delivery Team & Kristen took great care of you throughout the entire process. We welcome you to the RTBS family and are here for you whenever you need us. Best, Cristina
Frequently asked questions about Richard's Total Backyard Solutions
How is Richard's Total Backyard Solutions rated?
Richard's Total Backyard Solutions has a 5 star rating with 1,265 reviews.
When is Richard's Total Backyard Solutions open?
Richard's Total Backyard Solutions is closed now. It will open tomorrow at 9:00 a.m.