RightSpace Self Storage

Name: RightSpace Self Storage
Address: 442 W Esplanade Ave, San Jacinto, CA, 92583, US
Telephone: (951) 425-4011
Rating: 3.9

3.9

Self Storage
San Jacinto, CA

About this business

Consumer Services Self Storage

Location details

442 W Esplanade Ave, San Jacinto, CA, 92583, United States

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Weekday	Schedule	Status
Mon	6:00 a.m. to 10:00 p.m.
Tue	6:00 a.m. to 10:00 p.m.
Wed	6:00 a.m. to 10:00 p.m.
Thu	6:00 a.m. to 10:00 p.m.
Fri	6:00 a.m. to 10:00 p.m.
Sat	6:00 a.m. to 10:00 p.m.
Sun	6:00 a.m. to 10:00 p.m.

3.9511 reviews

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Richard G.

6 years ago

Forgive me for forgetting the man behind the counters name. He handled our arrangements to rent a storage unit in a professional and courteous manner. I found the storage facility clean and well marked. My unit was very clean and ready for my stuff.

Mal C.

a month ago

Shady business. Terrible customer service. Fix your ****** up ***** policies. Stop abusing your tenants.

Business response:

We apologize for the concerns you have raised regarding our policies and customer service. We take all feedback seriously and want to address your experience appropriately. If you would like to provide more information about the specific issues you encountered, one of our storage specialists can assist via email at customerservice@nsastorage.com.

Milece S.

a month ago

The policies at Rightspace regarding missed or late payments are predatory. Charging absorbent late fees, lien fees, lock cutting fees, pre lien notice fees further contribute to the hardship a tenant faces. Selling a tenants property should only be used as a last resort. Especially considering a large percentage of auctioned units contain mostly personal items that are of little to no value to anyone other than the tenant. A unit consisting of pictures, clothes, documents and personal keepsakes having only sentimental value... read more

Business response:

Your concerns are noted regarding our payment policies and auction procedures. We regret the distress this situation has caused you. The loss of personal items, particularly family photos and documents, represents a significant impact that extends beyond monetary considerations. We apologize for the circumstances surrounding your payment arrangement and the subsequent auction of your storage unit. Your feedback regarding the handling of personal items during the auction process is documented. If you would like to provide a... read more

Malice M.

a month ago

Business response:

We are sorry to hear about your experience with our storage unit policies and the auction of your personal belongings. Your concerns regarding the handling of payment arrangements and the loss of irreplaceable family photographs and documents are noted. We understand the significant emotional impact this situation has caused. We apologize for the distress you experienced when attempting to make your arranged payment and being turned away by our storage specialists. The loss of personal items, particularly family photographs... read more

Elizabeth T.

a month ago

Why is jacking up the fees so a tenant can't pay to get their property out more important then allowing them to pay and close out their unit. Too auction happy. How exciting. Oh yay Fun fun.

Business response:

Please accept our apologies for the concerns regarding fees and the auction process. We understand your frustration with the situation involving your storage unit. We would like to have one of our storage specialists review your account and assist you with resolving this matter. Please contact us at customerservice@nsastorage.com with your account details so we can provide appropriate assistance.

Becki T.

a month ago

Stop pressuring your tenants to leave good reviews. This is harassment.

Business response:

We apologize for falling short of your expectations. Your concern regarding review requests has been noted. If you would like to provide more information about this issue, one of our storage specialists can assist via email at customerservice@nsastorage.com.

Becki T.

a month ago

This place needs to be boycotted for the terrible treatment of their customers. Shameful

Business response:

We are sorry to hear about your negative experience with our facility. We take customer feedback seriously and want to address your concerns. If you would like to provide more information about the treatment you received, one of our storage specialists can assist you via email at customerservice@nsastorage.com.

Mal C.

5 months ago

To the owners and stakeholders of your storage facilities, I would like to bring to your attention a significant issue that has caused considerable distress and hardship for many individuals. While I understand the rewards that come with being a business owner or partner, it is concerning to see a lack of consideration for the impact of your policies on your customers. The current practices at your facilities are unnecessarily detrimental to those who rely on your services. It appears that there is a reluctance to evalua... read more

Business response:

Sorry for any inconvenience caused, Mal. We appreciate your feedback and take your concerns seriously. Please feel free to reach out to us at (951) 425-4011 to discuss this matter further.

David R.

9 months ago

Still feeling the affects of having all of my family pictures and every important document stripped away from me because this place could not honor their payment arrangement with me. The policy is to jack up the price with late fees and lien fees so the tenant has an even harder time and then to lie about the auction date so that everything is already gone when they thought they could st I ll save it. After losing everything I had people calling me and harrowing about all the trash that was dumped by their homes that they ha... read more

Business response:

We sincerely apologize for your negative experience. Please contact us at (951) 425-4011 to discuss your concerns. We take customer feedback seriously and want to address this situation appropriately.