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RingCentral Contact Center
About this business
Connect First, a company that cares about their customers. Connect First has been an absolute joy to work with. As a call center looking to bring our system and applications up to date with the latest technologies, we've tried multiple cloud contact center platforms. Connect First is the first one that has truly seemed interested in our success as much as their own. Any issues are dealt with immediately. Their support agents are quick to respond(even after hours) as well as clear and concise. Due to the nature of our busines... read more
Use this product! I love using connect first! Super easy and provides great information. There have been a few issues with it, but overall the customer service really helps a lot and they are always on top of it.
Amazing Support for a Great Product Connect first has an incredible support team. They are quick to respond and even quicker to respond to immediate matters. With each feature you desire, they work as a team to figure out how to make it happen. The data that Connect First stores and provides has single handedly allowed me to staff and plan our agency volume. Their integrations make it easy to implement items such as scheduled calls back on our website.
Use this product! I love using connect first! Super easy and provides great information. There have been a few issues with it, but overall the customer service really helps a lot and they are always on top of it.
Amazing Support for a Great Product Connect first has an incredible support team. They are quick to respond and even quicker to respond to immediate matters. With each feature you desire, they work as a team to figure out how to make it happen. The data that Connect First stores and provides has single handedly allowed me to staff and plan our agency volume. Their integrations make it easy to implement items such as scheduled calls back on our website.
Easy assistance Quick responses to concerns. Confident answers. Some kept asking for access to our system to be able to track problems easier, which is nice, but had told them multiple times we will not.
Easy assistance Quick responses to concerns. Confident answers. Some kept asking for access to our system to be able to track problems easier, which is nice, but had told them multiple times we will not.
Quality team of customer service professionals Connect First is an integral part of our business solution, and while there are occasional issues, as a software developer I appreciate their commitment to quickly resolving any challenges we experience that impact our business.
Good system turned great with their update! Great software and wonderful staff. New interface for their Call Center offering really shines above the rest. Integrated softphone only makes it that much better! New APIs took some time to digest, but now we're loving the ability to interact via APIs.
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 173 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is open now. It will close at 6:00 p.m.