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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Ring Pros: I like the ease of the notifications. It makes it almost impossible to miss a call. Cons: I think the system has a lot going on. There are a lot of buttons and areas to log in to. It will definitely take some getting used to.
Big Fan Pros: I love the functionality of this product. Not only can I easily access the normal "office phone functions" (colleague extensions, out of office, call directory, etc.) but now I can text clients and candidates. Cons: Generally I have no complaints. But, I wish you never had to log into your account online to access things like call logs, greeting admin, etc. I'd like to be able to do it all from the desktop app. Overall: It has helped me to speed up communication, internally and externally, without having to uti... read more
Ring Central For More Accurate Reports Pros: Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. It will allow you to keep track of the Average Handle time, hold time and more, live, in a dashboard. Cons: If they could add a training on how to export the information, at the begging may be a little confusing Overall: Ring central is an user friendly app which will allow you to keep track of your calls, meetings and updates. It... read more
Our primary use is toll-free number routing Pros: It has a lot of options for setting up the routing for voice/fax, good tracking in the reporting, and has been highly reliable with only one small instance of downtime in 6 years. Cons: It can be a bit awkward to get things configured the way you'd like. The UI isn't always clear about what each option does.
Great tool but has some glitches. Pros: You are able to make calls without a landline and you can send texts to everyone in the company as well as tenants and vendors. Cons: The system goes down when the internet is having issues unlike landlines. Overall: We use this daily and really enjoy it when it is working properly.
RingCentral communication app Pros: Awesome service, helps me organize inbound and outbound calls and faxes! Cons: I don't have anything to add here, I haven't had any issues so far
Great video conferencing Pros: I have really enjoyed using ring central it is very user friendly. Our organization has never had any problems with any of our calls. It makes it easy for multiple participants to join in. Easy to set up meetings. This is an essential tool for your organization or company. Cons: I have not found anything negative so far Overall: Overall i would recommend this software! It makes having meetings a breeze!
Online faxing Pros: We use this product for all our faxing and the consistency of service is great. Cons: We've used ringcentral for over 3 years and I have not had any issues. Overall: It has been great
Work phone without the hassle Pros: RingCentral is a great way for me to be able to separate business and personal contacts while still using one phone. Rather than carry two phones around, (one for personal use and one for work) I opted to use a phone number through RingCentral for work conversations. It is nice to be able to use a business phone number, so I'm not giving out my personal phone number to customers, but still be able to use my own phone. It's much less hassle than a separate work phone. Cons: A few things abo... read more
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 232 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open at 9:00 a.m.