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RingCentral Contact Center
About this business
Pretty solid and good software to run a contact centers, easy of implement! Excellent software for contact centers, easy to implemet, must improve some features and dashboard.
Connect First Contact Center - a good platform to connect to your customer we wanted to make the communication segment with our existing and potential customers a flawless experience for us as well as our customers hence we opted for Connect First Contact Center, it provided us quite a good solution which was tailored to our needs, its cloud-based hence could be accessed from anywhere. with this, we started getting more traction and our goal to an extent was achieved
Connect First Contact Center - a good platform to connect to your customer we wanted to make the communication segment with our existing and potential customers a flawless experience for us as well as our customers hence we opted for Connect First Contact Center, it provided us quite a good solution which was tailored to our needs, its cloud-based hence could be accessed from anywhere. with this, we started getting more traction and our goal to an extent was achieved
Informed and Fats customer service Great customer service. Very informed and educated staff. Issues are addressed in real time. Systems issues are very rare the service almost never lags.
Excellent Support for Implementation Friendly, supportive staff. Excellent support for implementation with knowledgeable engineers. Flexibility with customization. Excellent scripting tools. Reporting needs to be improved but they are definitely working on that. Most of the platform is user friendly but scripting, although very robust, does take a little higher skill level.
Informed and Fats customer service Great customer service. Very informed and educated staff. Issues are addressed in real time. Systems issues are very rare the service almost never lags.
Excellent Support for Implementation Friendly, supportive staff. Excellent support for implementation with knowledgeable engineers. Flexibility with customization. Excellent scripting tools. Reporting needs to be improved but they are definitely working on that. Most of the platform is user friendly but scripting, although very robust, does take a little higher skill level.
Easy implementation, reliable but lacks of documentation for self learning personnel. the services we have acquired with this company is the outbound dialing solution Called ring central, the service overall has been good, their team is very responsive and always try to give you the best solution, only downsize we have found is the lack of documentation of the product and a few missing options that you will expect from a dialer, per their words the are working on this but not sure when the documentation will be ready.
Easy implementation, reliable but lacks of documentation for self learning personnel. the services we have acquired with this company is the outbound dialing solution Called ring central, the service overall has been good, their team is very responsive and always try to give you the best solution, only downsize we have found is the lack of documentation of the product and a few missing options that you will expect from a dialer, per their words the are working on this but not sure when the documentation will be ready.
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 173 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is open now. It will close at 6:00 p.m.