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RingCentral Contact Center
About this business
Fast and Friendly service!! Every time I have an issue and need to contact them after hours. they get right to the problem and keep me updated until the issue is resolved!
Fast and Friendly service!! Every time I have an issue and need to contact them after hours. they get right to the problem and keep me updated until the issue is resolved!
Great support team on the API and implementation side. We have been working with connectfirst on an integration that has required custom report and API support. The integration team has been very responsive by email and has taken the time to get on the phone and screen sharing to help move the project along.
Great support team on the API and implementation side. We have been working with connectfirst on an integration that has required custom report and API support. The integration team has been very responsive by email and has taken the time to get on the phone and screen sharing to help move the project along.
Easy to use, Amazing reliability Connect First has been a pleasure to work with. They are highly responsive to my questions and requests, and are proactive at continuous improvement of the platform and both user and administrator interface. Reports are easy to run and we've had amazing reliability.
Easy to use, Amazing reliability Connect First has been a pleasure to work with. They are highly responsive to my questions and requests, and are proactive at continuous improvement of the platform and both user and administrator interface. Reports are easy to run and we've had amazing reliability.
Excellent product and customer service We are a mid-sized contact center (2 locations, ~80 agents) and have been using Connect First's telecom solution for several years. The software itself has been extremely reliable; I can think of only one time in the past three years when there was an outage, and that was for under an hour. The software has a very robust reporting platform that has a number of common reporting formats, and the user-generated reporting formats are easy to create. More than that, though, has been the supp... read more
Excellent product and customer service We are a mid-sized contact center (2 locations, ~80 agents) and have been using Connect First's telecom solution for several years. The software itself has been extremely reliable; I can think of only one time in the past three years when there was an outage, and that was for under an hour. The software has a very robust reporting platform that has a number of common reporting formats, and the user-generated reporting formats are easy to create. More than that, though, has been the supp... read more
Connect First, a company that cares about their customers. Connect First has been an absolute joy to work with. As a call center looking to bring our system and applications up to date with the latest technologies, we've tried multiple cloud contact center platforms. Connect First is the first one that has truly seemed interested in our success as much as their own. Any issues are dealt with immediately. Their support agents are quick to respond(even after hours) as well as clear and concise. Due to the nature of our busines... read more
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 173 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is open now. It will close at 6:00 p.m.