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Roseville Care Center
- Nursing home
- Roseville, CA
About this business
Location details
1161 Cirby Way, Roseville, CA, 95661, United States
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The ONLY REASON this facility gets A STAR AT ALL is because you must select at least one. This place provides LOWER than basic care. It's the worst thing you can do to a person you love! If you want to know the details of our experience - Read On! My husband is young (50) and a "Complex Medical Case". He's has Kidney Disease, Diabetes and a massive wound on his foot that required emergency surgery (in an attempt to prevent amputation). He was discharged to a "SKILLED" Nursing Facility on 11/19 as he requires 100% NON-W... read more
Business response:
Hi Kelly, so sorry to hear about the issues at our facility. We definitely strive to do better that what your experience was with us. I appreciate that you called me early on in his stay, I wish we would have been able to speak again after that so I could have gotten more involved with some of these concerns.
We are so unhappy with the care provided for Mom. These people first of all are possesed with stool softeners, even if she has the runs they are shoving stool softeners at her twice a day. Also, not uncommon to have her sit in fouled pants for well over half an hour. Medications are not give on a regular schedule, some days at 8 and then next at 1130. Yesterday they even tried to give her diabetes medication, she does not have diabetes. Thankfully she has her wits about her and always questions what she is taking.
Business response:
Jody, so sorry to hear about your experience with us. I would love to connect with you to learn a little more about your mom's experience with us so we can make some improvements. Please feel free to reach out to me on my cell # 760-641-2888.
Terrible place, dirty, staff unprofessional, bottle water, no containers with ice! Felt very unsafe!!! Do not go there ever!!!
My sister is placed in this facility and I have had communication with several people on staff. Hilda is one of the latest social workers I have dealt with who preceded to hang up on me when my case worker and I were on speaker phone to ask her why they are trying to do an illegal room change to my sister who is in the process of getting Medi-Cal assistance. She insisted she knew the regulations once they were being read to her but then said she wasn't going to be called names (which she wasn't) and hung up on us. They als... read more
The first day of arriving with my mother, two fractured vertebrae's she was put in a room with no phone or TV remote. This was later found in the bidding from the prior patient???he person prior to had ripped it out of the wall. I went to Walmart at 12:30 at night to get her a burner phone when coming back I rang the bell many times to enter the building, the nurse's aide that answered the door apologized claiming they hear bells all day long and so they ignore them her solution to this problem was to prop a glove box ... read more
Business response:
Hi Michele, Thank you for bringing this to my attention. I'm glad we had the opportunity to speak and hope that your mother's health and care continue to improve. Please do not hesitate to contact me if any additional concerns arise.
On Wednesday night we had our help lites on and a lot more patients down the hall for hours and no one came, I called the main phone line number 2 times and told them everyone's help lites were on for hours and no ones helped us, it did no good. Roomy had to potty and I'd requested my pain pills and didn't get them,. On the upcoming Friday my roomy that wore a leg Brace due to numbing in her right foot she used a commode at her bedside and depends while she slept. The metal in the brace broke through the stitching and was h... read more
Business response:
Linda, Thank you for taking the time to tell me about the wheelchair issue that occurred during your discharge. Please accept our sincerest apologies. Also, please note that nursing home staff give their heart & soul for their patients and deserve our full respect. While we all have our off-days, I don't believe anyone is deserving of the type of language used in your review. If you are looking for someone to blame, please blame me as my team members are all working under my full authority and supervision. I can be reached... read more
The worsted place ever to put a family member. My mom was amid there in 2019 and a week and half later she was back in the hospital due to the fact that the nurse stuff is incompetent and allowed her to get a infection in her kidneys and when she was taken out to the hospital her personal property stolen from the facility. The staff there does not care about what happens to the patients or their property one left there. Have been trying to get reimbursement from this facility for the last month and the half still have not re... read more
Business response:
Victoria, Thank you for letting us know about your recent experience. I am truly sorry to hear that you were disappointed with aspects of the care we provided. Our records show that you were able to cash the reimbursement check we provided. Please confirm and let me know if any additional concerns arise.
This is one of the worst nursing homes that I have ever been and I've been in about six of them in the last 8 years years ago this place was really good but now I guess they have new owners and it's just one living extension of hell you can't get your medication when you want it you can't get sub asleep medication when you need it the doctor didn't order it it's not your doctor at the quack that is associated with this place everybody working in this place is lying plus I also steal your clothing and they liked it I have my ... read more
DO NOT SEND ANYONE YOU CARE FOR HERE!!! Having our mother in this facility has been a nightmare. commodes are not cleaned. bells go unanswered for hours. they do not have the type of walker she needs-(there's one of them for a hospital with over 200 patients). she is not eating and who could eat the food they send? they are not tracking her food consumption nor offering her something that she will eat. the kaiser liaison social worker has not been to see us and when i sought her out was of no help. however the on staff s... read more
Frequently asked questions about Roseville Care Center
How is Roseville Care Center rated?
Roseville Care Center has a 3.8 star rating with 379 reviews.
When is Roseville Care Center open?
Roseville Care Center is open now. It is open 24/7.