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Roseville Care Center

3.8

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Location details

1161 Cirby Way, Roseville, CA, 95661, United States

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3.8388 reviews
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Keith S.'s profile image
Keith S. 
rating
9 years ago

In the spring my dad had the opportunity to stay at Roseville Care Center for rehabilitation for about 3 weeks after emergency gall bladder surgery. He was very weak after the surgery and needed more care than he could receive at home, He was quite pleased with the staff and the care he received and so were we. The Physical therapy department was excellent in motivating my dad to get moving and get hi... read more

Jack R.'s profile image
Jack R. 
rating
9 years ago

I have eliminated my original review and will reevaluate the level of care given their patients by their staff. Things were markedly improved since Wednesday. 

Business response:

Hi Jack, I am so sorry to read your description. I take our care personally. We want every patient and family member we work with to feel cared for and honored. I am eager to talk with you and hope you will call me at (916) 782-1238 at your earliest convenience. Sincerely, Jack 

Pamela D.'s profile image
Pamela D. 
rating
10 years ago

Our 91 year old mother was in Roseville Care Center from May 20th until June 21st. She was released from Roseville Sutter after hip surgery for rehab. She received wonderful care there! The staff were professional yet friendly. The staff went above and beyond to make sure her rehabilitation and care were appropriate for what she could do. Staff smiled at patients and visitors in the hall ways. Her room was cleaned daily and we were impressed that the facility did NOT smell. When it was apparent mom was not going to re... read more

elizabeth's profile image
elizabeth 
rating
2 weeks ago

I have a friend who in there and its only been 2 days and CNA left her on the toilet for 15 mins alone! Also, she has been in pain for 24 hours and the nurse is not communicating to her and never gave her the ointment!!! I had to call the front desk for help! I would not recommend this place if you are weight bearing only for transfer from A to B, no walking. If you need help walking or moving, dont go here. 

Business response:

Hi Elizabeth, sorry to hear your friend isn’t having a good experience. Can you pass my number along to her so that I can talk with her to try and resolve some of these issues? 760-641-2888 

C W.'s profile image
C W. 
rating
a month ago

Terrible customer service. No communication. They put my mom on medications without my permission. Now threatening me for a bill I've never received. It is harassment. We will never be going back there. 

Business response:

Hi CW. I am so sorry to hear about your mom's experience with us. Please give me a call to discuss the bill so I can understand more about what your concern is. 916-472-6390 

Nora C.'s profile image
Nora C. 
rating
3 months ago

Understaffed and lacking in supplies, communication capabilities and practically any ability to follow through on daily, in fact almost hourly requests for basic care for patients by various family members, the weeks my poor husband was stuck there were disastrous and have greatly decreased the chances that he will ever be able to come home again. We will never forgive them. To say the experience was "not good" is a gross understatement. 

Business response:

Nora, I am so sorry to hear about your negative experience with us. It sounds like your husband has already discharged so I hope he is improving. If you would like to call me to give me more information on areas we fell short please call me. My office number is 916-472-6390. 

S.H. M.'s profile image
S.H. M. 
rating
4 months ago

I want to put a hold on my comments right now this facility has graciously asked me to come back and get the care that I read in the reviews that may have been an anomaly but they were kind enough and the doctors were gracious enough to send me back there today at about noon I will further post after that point but please hold your comments on them based on my review until after I take them up on their gracious offer to come back 

Business response:

Hi S.H.M., sorry to hear about your poor experience upon admission. Are you still here at the facility? I would like to come talk to you and see what we can do to make your stay better going forward? Please call or text me at 760-641-2888 am I will come down and see you. 

S.H. M.'s profile image
S.H. M. 
rating
4 months ago

What a joke. After being wheeled in by an ambulance put into a room, I had a nurse 30 minutes later tell me who are you I don't know who you are where did you come from you're not on my list when the ambulance drivers check me in at the nurses station. There was so much noise in there people yelling up and down the hall employees just wandering one employee said oh I should have introduced myself hey I'm so into and then walked away cleanliness yes individual nurses yes overall management of the program there sucks I would n... read more

Business response:

Hi S.H.M., sorry to hear about your poor experience upon admission. Are you still here at the facility? I would like to come talk to you and see what we can do to make your stay better going forward? Please call or text me at 760-641-2888 am I will come down and see you. 

Cheryl K.'s profile image
Cheryl K. 
rating
5 months ago

My poor father was in this facility and was complaining he was itching to the staff. Turns out he contracted scabies in this facility. 

Frequently asked questions about Roseville Care Center

How is Roseville Care Center rated?

Roseville Care Center has a 3.8 star rating with 388 reviews. 

When is Roseville Care Center open?

Roseville Care Center is open now. It is open 24/7.