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Roseville Care Center

3.8

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Location details

1161 Cirby Way, Roseville, CA, 95661, United States

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3.8379 reviews
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Jack R.'s profile image
Jack R. 
rating
9 years ago

I have eliminated my original review and will reevaluate the level of care given their patients by their staff. Things were markedly improved since Wednesday. 

Business response:

Hi Jack, I am so sorry to read your description. I take our care personally. We want every patient and family member we work with to feel cared for and honored. I am eager to talk with you and hope you will call me at (916) 782-1238 at your earliest convenience. Sincerely, Jack 

Pamela D.'s profile image
Pamela D. 
rating
9 years ago

Our 91 year old mother was in Roseville Care Center from May 20th until June 21st. She was released from Roseville Sutter after hip surgery for rehab. She received wonderful care there! The staff were professional yet friendly. The staff went above and beyond to make sure her rehabilitation and care were appropriate for what she could do. Staff smiled at patients and visitors in the hall ways. Her room was cleaned daily and we were impressed that the facility did NOT smell. When it was apparent mom was not going to re... read more

Jeremy S.'s profile image
Jeremy S. 
rating
11 years ago

People that care work here. They all deserve a raise for the hard work they do. Putting in the effort on a daily basis without expecting anything in return makes them a special team. The State of California just visited the facility and gave them the highest rank (5 stars out of 5). I wouldn't hesitate to put my loved ones under their care. The facility could use a remodel, but you can't get better service and professional help to get back on your feet. 

Nora C.'s profile image
Nora C. 
rating
a month ago

Understaffed and lacking in supplies, communication capabilities and practically any ability to follow through on daily, in fact almost hourly requests for basic care for patients by various family members, the weeks my poor husband was stuck there were disastrous and have greatly decreased the chances that he will ever be able to come home again. We will never forgive them. To say the experience was "not good" is a gross understatement. 

Business response:

Nora, I am so sorry to hear about your negative experience with us. It sounds like your husband has already discharged so I hope he is improving. If you would like to call me to give me more information on areas we fell short please call me. My office number is 916-472-6390. 

S.H. M.'s profile image
S.H. M. 
rating
2 months ago

I want to put a hold on my comments right now this facility has graciously asked me to come back and get the care that I read in the reviews that may have been an anomaly but they were kind enough and the doctors were gracious enough to send me back there today at about noon I will further post after that point but please hold your comments on them based on my review until after I take them up on their gracious offer to come back 

Business response:

Hi S.H.M., sorry to hear about your poor experience upon admission. Are you still here at the facility? I would like to come talk to you and see what we can do to make your stay better going forward? Please call or text me at 760-641-2888 am I will come down and see you. 

S.H. M.'s profile image
S.H. M. 
rating
2 months ago

What a joke. After being wheeled in by an ambulance put into a room, I had a nurse 30 minutes later tell me who are you I don't know who you are where did you come from you're not on my list when the ambulance drivers check me in at the nurses station. There was so much noise in there people yelling up and down the hall employees just wandering one employee said oh I should have introduced myself hey I'm so into and then walked away cleanliness yes individual nurses yes overall management of the program there sucks I would n... read more

Business response:

Hi S.H.M., sorry to hear about your poor experience upon admission. Are you still here at the facility? I would like to come talk to you and see what we can do to make your stay better going forward? Please call or text me at 760-641-2888 am I will come down and see you. 

Cheryl K.'s profile image
Cheryl K. 
rating
2 months ago

My poor father was in this facility and was complaining he was itching to the staff. Turns out he contracted scabies in this facility. 

Honest R.'s profile image
Honest R. 
rating
8 months ago

If I can leave no stars I would! Do not take anyone not even your worse enemy to this place. Their goal is to keep elderly there and take their all their money and possessions. They will deem them incompetent and state that they are unable to care for themselves. Then when they check themselves out they call Adult Protective Services on them. This is a nightmare! This place should be shut down. Cold grill cheese and cold tomato soup with wilted salad for dinner. People yelling help all night long, my friend lost 40 lbs in tw... read more

Sheila P.'s profile image
Sheila P. 
rating
11 months ago

If you want absolutely NO CARE, this is the place for you! You will not have your prescriptions ready for you when you arrive. The staff might help you EVENTUALLY if you are lucky! You will be left sitting in your own urine and waste for long, long periods of time! No one should have to experience such torture! I filled a grievance with Kaiser for putting me here! 

Business response:

Hi Sheila, sorry that you had a bad experience with us during your stay. I will work with Kaiser to ensure that they send the pain med scripts more timely so other patients don’t have to wait for their pain medications like you had to. I hope your recovery at home goes well. 

Frequently asked questions about Roseville Care Center

How is Roseville Care Center rated?

Roseville Care Center has a 3.8 star rating with 379 reviews. 

When is Roseville Care Center open?

Roseville Care Center is open now. It is open 24/7.