Claimed

Ruckland Court Care Home - Country Court

4.7

Assisted Living Facilities
Lincoln

About this business

Wellness Assisted Living Facilities

Location details

Ruckland Ave, Lincoln, LN1 3TP, United Kingdom

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4.782 reviews

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Andrew O

a month ago

I really cannot understand how they get the high quality reviews they do. The facilities appear towards the top end and the "sell in" appeared so positive however the reality of care was something very different to be observed and experienced. Promises of involvement and communication proved empty handed, care and compassion was clearly lacking with repetitive oversights despite raising concerns and not once, despite raising these concerns could they follow their own complaints process - not even the manager! It is pretty ob... read more

Business response:

We are really sorry to hear that your fathers stay at our home hasnt met your expectations. We take complaints seriously and genuinely value your feedback, as it helps us improve and provide the best care possible. Adam shared our complaints procedures with you, and if youd like to discuss your concerns further, please feel free to reach out to our area manager, Zuzana Wales.

E R

5 years ago

I find the staff very good and caring but there isn't enough of them as I have noticed more and more that it takes them longer to get the residents to the toilet and sometimes over 20 minutes which I don't think is fair. As for the activities, there really isn't any. My mum is supposed to have exercise but they don't do any anymore. I can only see one activity staff and she isn't full time. My mum is getting more and more fed up and going downhill, there just isn't enough staff.