Rush Court Care Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Oxfordshire, ENG

About this business

Healthcare Skilled Nursing

Location details

Rush Court, Shillingford Road, Wallingford, Oxfordshire, ENG, OX10 8LL, United Kingdom

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4.893 reviews

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Sue B

a year ago

Mum has been a resident at Rush Court since January 2023. She has been happy here. The staff and management are kind and caring. There is a lovely homely feel about the home. When she joins in with the activities she always enjoys them. We as a family are happy to know she is safe, happy and well looked after. Thank you.

Business response:

Thank you for kindly taking the time to leave a review for Rush Court. I am pleased to hear that your Mum has settled in well and is enjoying the activities and that you have peace of mind that she is happy.

Fiona R

a year ago

My mother arrived at Rush Court in November 2023. We were apprehensive as we were moving her from another country. The whole process was extremely smooth. Not only was my mother made to feel incredibly welcome but the whole family was very warmly welcomed. We honestly felt like the staff couldn't do enough for us. My mother has complex health needs and we've had a lot of support with this. Her room is beautifully appointed and the meals are always excellent. The program of events and entertainment is varied and covers all in... read more

Business response:

Fiona, thank you for taking the time to review Rush Court and for your kind words, they are much appreciated. I am pleased that your mother settled well.

David T

a year ago

We find everyone at Rush Court to be caring and empathetic to our mother's needs. We chose Rush Court after another relative was there in 2022, and if anything the standards are higher now than they were before. Each relevant member of staff is aware of her needs, likes and dislikes, and all know her by name. In her words, she feels 'safe and looked after' at Rush Court.

Business response:

Thank you for taking the time to leave us a review and I am so pleased that read the lovely comments about the team and the home as a whole. It is always good when people choose us to look after their loved ones , based on past experiences and local reputation. We will ensure your feedback is shared with the wider team and the areas where we fell short of the 5 stars - we shall continue to work on and help us improve.

Nick S

a year ago

My mother has been at Rush Court for several years now and has been well looked after and cared for. The quality of the home is excellent, and she now reports that the meals are good. There have been challenges with staff turnover during the time of her stay including managers, however, it has had little impact on her situation. One of the major problems we have is with communications. My wife and I live in Canada so are only able to visit my mother once or twice a year. In spite of ongoing promises to improve communications... read more

Business response:

Thank you for your feedback, which overall is very positive and we were privileged to take care of your mother in her latter years. We have worked hard on recruitment in the past 12 months and have reduced agency use to a minimum, as we know that when using agency it can impact on service delivery. I acknowledge your concern about communication with families /keeping them updated about their loved ones, but particularly when they are unable to visit and /or live abroad. We will continue to work on improving communications in... read more

Neil T

2 years ago

Very pleased to have got my mum into Rush Court. Throughout her stay she was most comfortable and safe. All the staff were excellent, many thanks.

Business response:

Thank you for taking the time to provide us with this really positive feedback. Myself and the team at Rush Court work hard to provide care that is individual and of a high standard, so it is lovely to read your comments, affirming this. I have shared your feedback with the team accordingly. Kind Regards.

Jonathan R

2 years ago

I am surprised by some of the glowing reviews on this site. Rush Court used to be a fantastic care home when our mother became a resident back in 2016. It had a CQC "Outstanding" rating at that time and there was a waiting list to get a place there. Sadly the manager at that time left a few years later and, under a new manager, many of the good staff left and the standards of care declined. Since then several managers have come and gone, with promises to improve things, but in reality, high staff turnover and massive use of ... read more

Business response:

Thank you for taking the time to provide us with your feedback and I am sorry that you feel the standards within the home, have declined in recent years. Myself and Efhl recognise Rush Court has been through a difficult time in the past couple of years, and are committed to driving forward improvements. In recent months we have worked hard to recruit to key management roles within the team and permanent colleagues, reducing our reliance on agency use. I strive to respond in a timely manner to feedback, both negative and posi... read more

E C

2 years ago

My mother was superbly cared for in her final days. The staff were very supportive of us, the family, which helped enormously.

Business response:

Thank you for taking the time to provide us with feedback. I am pleased to hear that you and your loved one had a positive experience with us and we were able to deliver the high standards of care that you and we expect, making a difference.

Felicity F

2 years ago

My husband was a patient from January 20th 2023 to March 8th 2023 for palliative and end-of-life care. The staff were all kind and professional and my husband enjoyed the food. He was always treated with respect and dignity. We are most grateful.

Business response:

Thank you for taking the time to provide us with feedback. I am pleased that you were happy with the care/support provided to your husband during his time with us, which is lovely to hear and I will of course share with the team. Feedback is important to us both as a home/organisation as it helps us to continually strive to be our best and identify areas we need to improve on.

J G

2 years ago

How lucky we were to have found Rush Court for the last weeks of my father's life. His wish was to be at home but on reflection, this was the best thing we could have done at the end of his long and happy life. The management, facilities and staff work in perfect harmony to create the most caring atmosphere and environment.

Business response:

Thank you for your very kind words recognising the skill and dedication of my team at Rush Court. I am so pleased that we were able to provide the highest standard of physical and emotional support to your loved one and support you as a family at what is a very difficult time. It was a privilege to be able to look after your loved one in the last few weeks of their life and for the team to do it so well. I will ensure this review is shared with my team as it's always good to get feedback, praise and recognition for a job wel... read more