Rush Court Care Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Oxfordshire, ENG

About this business

Healthcare Skilled Nursing

Location details

Rush Court, Shillingford Road, Wallingford, Oxfordshire, ENG, OX10 8LL, United Kingdom

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4.8100 reviews

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Jonathan R

3 years ago

I am surprised by some of the glowing reviews on this site. Rush Court used to be a fantastic care home when our mother became a resident back in 2016. It had a CQC "Outstanding" rating at that time and there was a waiting list to get a place there. Sadly the manager at that time left a few years later and, under a new manager, many of the good staff left and the standards of care declined. Since then several managers have come and gone, with promises to improve things, but in reality, high staff turnover and massive use of ... read more

Business response:

Thank you for taking the time to provide us with your feedback and I am sorry that you feel the standards within the home, have declined in recent years. Myself and Efhl recognise Rush Court has been through a difficult time in the past couple of years, and are committed to driving forward improvements. In recent months we have worked hard to recruit to key management roles within the team and permanent colleagues, reducing our reliance on agency use. I strive to respond in a timely manner to feedback, both negative and posi... read more

E C

3 years ago

My mother was superbly cared for in her final days. The staff were very supportive of us, the family, which helped enormously.

Business response:

Thank you for taking the time to provide us with feedback. I am pleased to hear that you and your loved one had a positive experience with us and we were able to deliver the high standards of care that you and we expect, making a difference.

Felicity F

3 years ago

My husband was a patient from January 20th 2023 to March 8th 2023 for palliative and end-of-life care. The staff were all kind and professional and my husband enjoyed the food. He was always treated with respect and dignity. We are most grateful.

Business response:

Thank you for taking the time to provide us with feedback. I am pleased that you were happy with the care/support provided to your husband during his time with us, which is lovely to hear and I will of course share with the team. Feedback is important to us both as a home/organisation as it helps us to continually strive to be our best and identify areas we need to improve on.

J G

3 years ago

How lucky we were to have found Rush Court for the last weeks of my father's life. His wish was to be at home but on reflection, this was the best thing we could have done at the end of his long and happy life. The management, facilities and staff work in perfect harmony to create the most caring atmosphere and environment.

Business response:

Thank you for your very kind words recognising the skill and dedication of my team at Rush Court. I am so pleased that we were able to provide the highest standard of physical and emotional support to your loved one and support you as a family at what is a very difficult time. It was a privilege to be able to look after your loved one in the last few weeks of their life and for the team to do it so well. I will ensure this review is shared with my team as it's always good to get feedback, praise and recognition for a job wel... read more

A H

3 years ago

My three weeks stay at Rush Court I found to be extremely comfortable indeed. The staff were wonderful so helpful and cheerful and couldn't do enough to make my stay pleasant.

P C

3 years ago

For the three and a half years my mother was in Rush Court she received the best care and attention. I was very reassured that she was well looked after which meant a lot being three hour drive away. She was happy there well cared for fed and looked after on a personal level. All the staff were very pleasant helpful and friendly. Thank you all at Rush Court.

Business response:

Thank you for such a positive review. I will ensure the team at Rush Court are informed of such a positive response.

Pamela C

3 years ago

There is a culture of kindness and care that is second to none. Rush Court Care Home has nursed my mother back to health after her hospital visit and (even more important) they have given her back her confidence. She will soon be going back home. Thank you.

Business response:

Thank you very much for your review, I will ensure our team at Rush Court are informed of your positive stay at the home.

Sue W

3 years ago

From the moment we walked through the door the staff welcome you with a smile. They all got to know my father's changing needs as soon as they could. From receptionists, cleaners, carers, maintenance, nurses and managers their care is wonderful. They would also look out for us as family members. They do like their residents to call it their home. My father came for end-of-life care and a room with a view was found for him. It was very homely.

Business response:

Thank you for your kind comments. It was an absolute pleasure and honour to look after your father. Your father was a true gentleman. It was also a great pleasure to support you and your family during a very difficult and sad time. I will pass your lovely comments on to everyone at Rush Court.

R M

3 years ago

Wonderful care including rehabilitation and physio. Came in as 'end of life' from the hospital in March, and left in May to return to independent living alone. Thank you.

Business response:

Thank you for such a positive review, we are very lucky to have a wonderful team including physiotherapists who have assisted in achieving this wonderful outcome.