Safe Guard Products International, LLC

R Canter 

on BBB

5 years ago

I contacted Safe Guard to cancel my GAP insurance because I was refinancing and my Credit Union offers GAP at 1/2 the cost. I have a pending loan that I made them aware of and I requested the cancelation be expedited, and was told it would be. When I called back today 2 weeks later, I discover that absolutely nothing had been done to process my request. They finally canceled it today and then tell me that they wont even mail the check for another week, then it HAS to go to the dealership, before they will send it to the bank... read more

Farshad S 

on BBB

5 years ago

Unprofessional staff. It seems like all the Safe-guard employees are in one house and it doesn't matter whom you call, it goes to one house and they are all giggling and talking to each other in the background. I realized that when I needed to raise an issue to the supervisor and noticed the sameChildren background noise when I talked to different departments! They don't give any confirmation when you submit your documents, and when you call back to check in your claim status they simply deny receiving the documents. I sub... read more

OBrown 

on BBB

5 years ago

If I could give this company 0 stars I would. I bought a windshield protection package for my Jeep. When I got a 3 inch crack in my windshield I contacted this company to have it repaired. I had to call them 3 times before they contacted me back to schedule a repair. By the time they sent someone out to repair it - it had expanded to a 6 inch crack and by that point was too large to repair and the windshield needed replaced. They rep said they would have someone contact me to get that scheduled. Of course, they did not. I co... read more

Donna B 

on BBB

5 years ago

This company is a joke. The dealership sells you this **** claiming that you will be protected if your vehicle is a total loss. This company is a scam. Our car was vandalized on 2/27/2020 and on March 13th the vehicle was deemed a total loss. The insurance company only paid 3956.00 We filed the gap claim and all they want to pay is 74.36 which they sent to the lien holder. I called them on 4/7/2020 because I could not believe that this was all they were going to pay. They said that we have a warranty on the powertrain and to... read more

Ty D 

on BBB

5 years ago

These warranties for tire protection, windshield protection, dent and paint protection, and Gap protection is 100 % a scam. They are not worth the paper they're written on. The dealership is selling you these products to rip the customer off . This is how the dealership is making extra money, the dealership and this company are splitting your money from the sale of these products.They are hoping that you do not have an issue so they can pocket your money. Someone needs to file a class action lawsuit against this company and ... read more

SAMANTHA L 

on BBB

5 years ago

Safeguard products is TRASH!! I paid through their GAP services for 6 years, and when my car was totaled back in December, they said they aren't helping me at all. These people are snakes!!! I have contacted an attorney and corporate. I hope this place gets sued and shut down!!!!!