Safe Guard Products International, LLC

Randy T 

on BBB

5 years ago

This company will use any loophole they can find to weasel out of a claim. They screwed me out of $4000. 

Gail C 

on BBB

5 years ago

I was asked to submit a claim by email and their email system is so antiquated that it can only accept a 5MB file. This delayed my claim more than a month. 

Melissa E 

on BBB

5 years ago

This is the most unprofessional company I have ever dealt with. They do not call anyone back and when you call them they condescending .They put in a whole bunch of lies and alter mechanics records to deny a claim that is legitimate. The legal department is awful as well as they do not take complaints from the Attorney Generals office seriously. Stay clear of this company it is not worth the headache they do not pay claims anyway so this policy is a waste of time. 

Melanie R 

on BBB

5 years ago

This company is a joke. I was placed with this company for gap insurance. I've submitted the same form 3 times. Nicholas W supervisor was rude and mean to me after I explained what transpired. They clearly don't want to pay a small claim due to verbage they change with each call. Stay away from these crooks. 

Camareigh M 

on BBB

5 years ago

Horrible customer service on multiple times I called, each representative tells you something different is missing and they keeping changing what has or has not been accepted for your claim after you submit the last thing they say you need. I asked to speak with a supervisor or manager and get hung up on. It makes this process 10x harder than it already has been. 

Brandi H 

on BBB

5 years ago

I will be putting in a complaint as well. I used this company for GAP on my 2018 Ford Fusion that, unfortunately, was in a total loss accident on 9/30/2020. My remianing loan balance was $20,010.13, car insurance paid $16,147.09, initially the GAP insurance stated they would not cover the remaining balance and when I called to ask why I was given false information. First I was told that my car insurance had left off features and these features cost more than the reamining balance on the car- resulting in no benefit. I contac... read more

Chris S 

on BBB

5 years ago

The very worst underbelly of the auto industry. I terminated my lease & needed to get a refund for a warranty product I purchased. The sheer number of hoops & red tape these guys made me go through is ridiculous. This system is designed to keep you from getting your money back. Why the **** do I even have to deal with these losers? I was under the impression that I'm buying something from a BMW dealership, but somehow they pawned me off to these guys. 1. They made me sign 3 different forms which all have the same... read more

Kirk C. 

on BBB

5 years ago

They declined my claim because I had already made the repair. Buried in the back pages of the agreement is the clause stating you must have pre-approval. This is deceptive and really a totally worthless policy. I recommend avoiding this policy and canceling it if you have it. 

DD M 

on BBB

6 years ago

Customer service is terrible. Denied claim and gave me a different reason each time I called and I was told to just cancel it because they were not going to pay. Finally went back to dealership and they talked to them, provided paperwork and made it sound like they would pay but again I was told no benefits with another reason with a different explanation. Now I'm looking to retain a lawyer and let them deal with it. I thought the purpose of taking out GAP INSURANCE is to cover what other insurance doesn't cover. Safeguard s... read more