Safe Guard Products International, LLC

2.8

Auto Insurance
Atlanta, GA

About this business

Insurance Auto Insurance

Location details

Two Concourse Parkway, #500, Atlanta, GA, 30328, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

2.8604 reviews

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Jennifer M

2 years ago

I paid out of pocket for a new tire in May of 2023 because I needed it urgently and ***** did not have the tire in stock. I was told Safe-Guard would reimburse us without any issues. I filed a claim the same day. I received an email about one additional piece of information needed to proceed which I immediately submitted to them. Since that moment in May, no action has occurred and no payment has been received. I call every 3 or so weeks and am told the same thing every single time- that "it's complete and just awaiting paym... read more

Angela D

2 years ago

If I could give a zero I would. I called to file a claim for a $21 bill to fix a tire. I was denied because I didnt get prior approval. I wouldnt recommend this business.

Business response:

**************,We are sorry that the claim experience did not match your expectations. Safe-Guard works hard to provide products and solutions to protect consumers from the perils of ownership. We would love the opportunity to further review your claim with you. Please reach out to us via email at ******************** with your claim number and/or VIN. If you'd prefer to call, you may reach us at ************.

Duncan S

2 years ago

Safe - Guard we have the warranty had to file a claim and had to pay out of pocket did eve4rthing they asked us to do but never received payment back from them. If i would have known that I was going to pay for repairs up front would have never spent the money for a extended warranty on my 2022 GMC. They have lied and seem determined to not pay back what is owed for the claim. This company I would avoid as much as possible.

Business response:

Joshua V

2 years ago

This is the absolutely worse company I have ever experienced. I submitted a claim and was given three different email address to submit documents to, every time I would call to speak to an agent, I would get a different answer about my claim, I had to re-submit documents multiple times and then they still said they never received it-but I call the next day and they say they got them. I have had no communication in regards to my claim and I have yet to get paid for my reimbursement. When ask to speak to supervisor, there is n... read more

Business response:

************,We apologize for the frustrations you have experienced with your claim. We understand that the lack of consistent communication and the multiple issues you encountered during the claims process have caused significant inconvenience, and for that, we sincerely apologize. After investigating your case further, we have located your claim and would like to inform you that your payment has been processed and released. The reimbursement should be on its way to you shortly. We apologize for any delay in this ... read more

Tammy C

2 years ago

I would NOT recommend!! My relationship with these people is connected w/ a tire warranty through camping world. We had a tire blow out in our motorhome 5/23/23. Because of Memorial Day holiday, our payment may be delayed until the following Friday. It is presently 6/23/23 with no payment in sight!! On my fourth call to them, they wanted to confirm the payment was still supposed to go to camping world?!?! NO!! Got that fixed and then theyre supposed to elevate within the payment department as payment had been approved. Calle... read more

Javier L

2 years ago

This company is corrupt and fraudulent at best! Unfortunately, I purchased the wheel and tire protection when leasing my Jeep Grand Cherokee. On 05/29/23 I discovered that I had a nail in my 2023 Jeep Grand Cherokee. I contacted the dealership, brought my vehicle in to be repaired on 05/30/23, at which time I was informed by the service tech at the Jeep dealership that they do not accept Safe-Guard claims as Safe-Guard only pays for "aftermarket" tires. Now this already sounds shady. Why wouldn't a dealership whom I am leasi... read more

Travis W

2 years ago

They say one thing and do the other....Do not buy there warranty waste of MONEY, they do not cover your Wheels. DO NOT BUY THERE WARRANTY!!

Business response:

****************,We are sorry to hear that your claim experience did not meet your expectations. Our Customer Support team has located your claim information and will be contacting your to discuss further.

Toshua R

2 years ago

This company is the worse company to purchase gap coverage. You have to do all the leg work in providing documentation in a pdf format that does not work. I spoke different Representatives about my theft claim. Each representatives tells you something different nobody advise that I need to cancel ******** until the day before they finalize my claim. The amount the deduct from the refund was not accurate because they did not reach out to me or the company to see how much was going to be refunded. It is shame you get more back... read more

Business response:

************,We are sorry that the claim experience did not match your expectations. Safe-Guard works hard to provide products and solutions to protect consumers from the perils of ownership. We would love the opportunity to further review your claim with you. Please reach out to ** via email at ******************** with your claim number and/or VIN. If you'd prefer to call, you may reach ** at ************.

Lara E

2 years ago

Scam. The entire letter implies that I've already been speaking with them and did not finalize anything in regards to a contract. The letter is addressed to the same name as the letter's signature. Handwritten note & envelope. No return address on envelope. I have not been in contact with them and this is a tactic to force an interaction. ********* way the letter is written can also be read as if my insurance might lapse because I didn't finalize a service contract. Will be reporting to the official government's fraudulent w... read more

Business response:

Ms. *******,Customer satisfaction is very important to **. We would appreciate it if you would contact our customer care team by calling ************ to speak with a representative about your recent experience.