Safe Guard Products International, LLC

Haley H. 

on BBB

3 years ago

Safe guard is the worse company I have ever had to deal with. They are refusing to pay off my totaled vehicle. My car insurance company paid 500 dollars extra to the credit company and safeguard would be saving money, but are refusing to pay the remainder (****). My husband and I have spoke to safe guard multiple times, completed all documents, and they still say more documents are owed to them. Its very frustrating. I highly recommend to use a different GAP insurance! Stay away from safe-guard !!! 

Brandy R. 

on BBB

3 years ago

Horrible, just a horrible company to deal with! After repeatedly sending in the required forms via email AND the portal everything gets accepted then weeks later, rejected FOR NO REASON repeatedly over & over again. Spoke with multiple supervisors who are inconsiderate and provide misinformation. My insurance agent, financial agent, & the dealership have ALL sent in the required docs as well and they get rejected too. This company is a scam!!! The mental distress they cause is terrible & unnecessary!!!! They are crooked, do ... read more

Carolyn B. 

on BBB

3 years ago

I purchased a car with *** and they offered GAP insurance through Safe-Guard Products International. When my car was totaled *** told me that the information would be filed on by behalf for my GAP. All the information that was retrieved went to ******** who retrieve information & determine what Safe-Guard will accept or not. I was **ntacted by ******** about the information that was given to them and they told me that they trashed a document because it was not what they were looking for, After going back and forth with the i... read more

Tom L 

on BBB

3 years ago

Horrible company to deal with. Clearly they've been told to do anything they can to deny claims and put up roadblocks in the process. Just awful. I have a vendor who will no longer even do business with them he had such a difficult time getting paid. 

Naomi F 

on BBB

3 years ago

If I could give 0 stars I would. Sorriest company ever. They drop the ball on the claims. Keep rejecting the same thing over and over. My car was totaled November 14, 2021 and this sorry company still has not sent any payment. Now the portion that was supposed to get paid is on my credit report as past due. They absolutely do not care about there customer. This company needs to go out of business. 

Laticia H 

on BBB

3 years ago

I bought GAP insurance from this company, and they are refusing to pay out on my claim. They dragged my claim out for almost 6 months before they told me how they were going to calculate what they were responsible for and then stated that they owed nothing. When I purchased this insurance, I was told that GAP protection would pay out the difference on a vehicle loan after my insurance coverage pays out. I understand that they *** not pay out any interest that *** have built up when I used the skip a payment option offered by... read more

Roger N 

on BBB

3 years ago

A complete waste of money to purchase this "plan" sold by the Honda dealership upon closing on the purchase of a new car. Had a screw in a tire and was leaking air on a 1200 trip home at 5:00 p.m. on Friday 10/8/2021 night in remote Missouri. Luckily found a "Mom & Pop" rural shop to repair at a cost of $20. Got home on Saturday, unpacked, and called Safe-Guard on Monday for a claim. The representative was arrogant, belligerent, and snotty. She said to read the contract which tells me the claim had to be made BEFORE the tire... read more

William L 

on BBB

3 years ago

This company is a complete and total pain in the rear. They will do absolutely anything to make it the most difficult experience so that you will give up on filing your claim. To the point of down right despicable. I purchased the theft protection plan which states if your car is stolen and subsequently totaled you are entitled to a $2,500 cash payment. One of the requirements is a police report with a description of the event. My theft included a violent carjacking with people being shot in their body and face. My wife and ... read more

Donald L 

on BBB

3 years ago

Do not buy this. They do not cover anything if any missed or deferred payments. Invest in better auto insurance. Had it on met Mercedes and my BMW. Bought it at the dealership. Sounded good. But they didn't provide gap in either case. Waste of money. You can cancel at anytime if you already have it and get prorated credit back.