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Safe Guard Products International, LLC
- Auto Insurance
- Atlanta, GA
About this business
Protecting Consumers Beyond Their Warranty Safe-Guard provides products and solutions to the motor vehicle industry that protect consumers from the perils of ownership. Our products complement manufacturers’ warranties both during and after the factory warranty period.
Location details
Two Concourse Parkway, #500, Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is a joke. I was placed with this company for gap insurance. I've submitted the same form 3 times. Nicholas W supervisor was rude and mean to me after I explained what transpired. They clearly don't want to pay a small claim due to verbage they change with each call. Stay away from these crooks.
Horrible customer service on multiple times I called, each representative tells you something different is missing and they keeping changing what has or has not been accepted for your claim after you submit the last thing they say you need. I asked to speak with a supervisor or manager and get hung up on. It makes this process 10x harder than it already has been.
I will be putting in a complaint as well. I used this company for GAP on my 2018 Ford Fusion that, unfortunately, was in a total loss accident on 9/30/2020. My remianing loan balance was $20,010.13, car insurance paid $16,147.09, initially the GAP insurance stated they would not cover the remaining balance and when I called to ask why I was given false information. First I was told that my car insurance had left off features and these features cost more than the reamining balance on the car- resulting in no benefit. I contac... read more
The very worst underbelly of the auto industry. I terminated my lease & needed to get a refund for a warranty product I purchased. The sheer number of hoops & red tape these guys made me go through is ridiculous. This system is designed to keep you from getting your money back. Why the **** do I even have to deal with these losers? I was under the impression that I'm buying something from a BMW dealership, but somehow they pawned me off to these guys. 1. They made me sign 3 different forms which all have the same... read more
They declined my claim because I had already made the repair. Buried in the back pages of the agreement is the clause stating you must have pre-approval. This is deceptive and really a totally worthless policy. I recommend avoiding this policy and canceling it if you have it.
Customer service is terrible. Denied claim and gave me a different reason each time I called and I was told to just cancel it because they were not going to pay. Finally went back to dealership and they talked to them, provided paperwork and made it sound like they would pay but again I was told no benefits with another reason with a different explanation. Now I'm looking to retain a lawyer and let them deal with it. I thought the purpose of taking out GAP INSURANCE is to cover what other insurance doesn't cover. Safeguard s... read more
My daughters car was deemed a total loss from a crash. She was not advised during our subsequent phone conversations about only having 90 days to file the claim. With Covid it was difficult to gather all the needed information, but finally we succeeded only to be told our claim with Safe Guard was being denied. I would highly recommend that if you need Gap, you look elsewhere.
2 1/2 years waiting on refund. STAY AWAY. Customer service rep extremely rude, their only response has been, your refund is being processed then after a year, we are sorry, you fell through the cracks and now back to , it's being processed. All this after they failed to honor their warranty.
I was traveling when I damaged a tire beyond repair. It was replaced. I replaced it while I was traveling away from home. When I got home about 5 weeks later I looked up my wheel and tire policy I purchased from the dealer. I called and the claim was immediately rejected because they required you to get authorization within one day of the incident. That one day policy was not written anywhere in the pamphlet the Ford dealer gave me. I called to cancel my policy and they did a complete 180 and wanted to approve the claim. I a... read more
Frequently asked questions about Safe Guard Products International, LLC
How is Safe Guard Products International, LLC rated?
Safe Guard Products International, LLC has a 2.8 star rating with 592 reviews.
When is Safe Guard Products International, LLC open?
Safe Guard Products International, LLC is open now. It will close at 5:00 p.m.