Safe Guard Products International, LLC

Chris S 

on BBB

4 years ago

The very worst underbelly of the auto industry. I terminated my lease & needed to get a refund for a warranty product I purchased. The sheer number of hoops & red tape these guys made me go through is ridiculous. This system is designed to keep you from getting your money back. Why the **** do I even have to deal with these losers? I was under the impression that I'm buying something from a BMW dealership, but somehow they pawned me off to these guys. 1. They made me sign 3 different forms which all have the same... read more

Kirk C. 

on BBB

4 years ago

They declined my claim because I had already made the repair. Buried in the back pages of the agreement is the clause stating you must have pre-approval. This is deceptive and really a totally worthless policy. I recommend avoiding this policy and canceling it if you have it. 

DD M 

on BBB

4 years ago

Customer service is terrible. Denied claim and gave me a different reason each time I called and I was told to just cancel it because they were not going to pay. Finally went back to dealership and they talked to them, provided paperwork and made it sound like they would pay but again I was told no benefits with another reason with a different explanation. Now I'm looking to retain a lawyer and let them deal with it. I thought the purpose of taking out GAP INSURANCE is to cover what other insurance doesn't cover. Safeguard s... read more

Jesus 

on BBB

4 years ago

My daughters car was deemed a total loss from a crash. She was not advised during our subsequent phone conversations about only having 90 days to file the claim. With Covid it was difficult to gather all the needed information, but finally we succeeded only to be told our claim with Safe Guard was being denied. I would highly recommend that if you need Gap, you look elsewhere. 

Lawrence H 

on BBB

5 years ago

2 1/2 years waiting on refund. STAY AWAY. Customer service rep extremely rude, their only response has been, your refund is being processed then after a year, we are sorry, you fell through the cracks and now back to , it's being processed. All this after they failed to honor their warranty. 

Tom A 

on BBB

5 years ago

I was traveling when I damaged a tire beyond repair. It was replaced. I replaced it while I was traveling away from home. When I got home about 5 weeks later I looked up my wheel and tire policy I purchased from the dealer. I called and the claim was immediately rejected because they required you to get authorization within one day of the incident. That one day policy was not written anywhere in the pamphlet the Ford dealer gave me. I called to cancel my policy and they did a complete 180 and wanted to approve the claim. I a... read more

R Canter 

on BBB

5 years ago

I contacted Safe Guard to cancel my GAP insurance because I was refinancing and my Credit Union offers GAP at 1/2 the cost. I have a pending loan that I made them aware of and I requested the cancelation be expedited, and was told it would be. When I called back today 2 weeks later, I discover that absolutely nothing had been done to process my request. They finally canceled it today and then tell me that they wont even mail the check for another week, then it HAS to go to the dealership, before they will send it to the bank... read more

Farshad S 

on BBB

5 years ago

Unprofessional staff. It seems like all the Safe-guard employees are in one house and it doesn't matter whom you call, it goes to one house and they are all giggling and talking to each other in the background. I realized that when I needed to raise an issue to the supervisor and noticed the sameChildren background noise when I talked to different departments! They don't give any confirmation when you submit your documents, and when you call back to check in your claim status they simply deny receiving the documents. I sub... read more

OBrown 

on BBB

5 years ago

If I could give this company 0 stars I would. I bought a windshield protection package for my Jeep. When I got a 3 inch crack in my windshield I contacted this company to have it repaired. I had to call them 3 times before they contacted me back to schedule a repair. By the time they sent someone out to repair it - it had expanded to a 6 inch crack and by that point was too large to repair and the windshield needed replaced. They rep said they would have someone contact me to get that scheduled. Of course, they did not. I co... read more