Safe Guard Products International, LLC

Unsatisfied Customer 

on BBB

3 years ago

Will do anything to get out of paying claim. Took car in for oil leak and was told the repair was covered under the 10 year 100,000 mile warranty and car would be ready the next day. The next day came and was told by Hyundai dealership that the car was fixed and taken out on a test drive and my timing chain broke. Hyundai sent the claim and they denied it. I can't seem to wrap my head around how the repairs were covered at first and fixed and then the claim gets denied. They had the audacity to tell me it was my fault the ca... read more

Carl D 

on BBB

4 years ago

Safeguard Gap is a complete non claim warranty business that claims to payout existing balance of a car loan which is untrue. They do what they can not to pay. They got $850 for nothing. If anyone is asked to get GAP make sure it is not with Safeguard. 

Jenni S 

on BBB

4 years ago

This company is a complete joke and is very unorganized and unprofessional. They will use absolutely any and every excuse to not pay for a claim which makes zero sense because we pay for the extra warranty and expect to use it if something were happen, which for me did happen. My car was claimed as a total loss as I was involved in a 5 car pile up accident and my car was not able to be repaired and now this company decided to make up false information as to why they are denying my claim and then I send them documents support... read more

Randy T 

on BBB

4 years ago

This company will use any loophole they can find to weasel out of a claim. They screwed me out of $4000. 

Gail C 

on BBB

4 years ago

I was asked to submit a claim by email and their email system is so antiquated that it can only accept a 5MB file. This delayed my claim more than a month. 

Melissa E 

on BBB

4 years ago

This is the most unprofessional company I have ever dealt with. They do not call anyone back and when you call them they condescending .They put in a whole bunch of lies and alter mechanics records to deny a claim that is legitimate. The legal department is awful as well as they do not take complaints from the Attorney Generals office seriously. Stay clear of this company it is not worth the headache they do not pay claims anyway so this policy is a waste of time. 

Melanie R 

on BBB

4 years ago

This company is a joke. I was placed with this company for gap insurance. I've submitted the same form 3 times. Nicholas W supervisor was rude and mean to me after I explained what transpired. They clearly don't want to pay a small claim due to verbage they change with each call. Stay away from these crooks. 

Camareigh M 

on BBB

4 years ago

Horrible customer service on multiple times I called, each representative tells you something different is missing and they keeping changing what has or has not been accepted for your claim after you submit the last thing they say you need. I asked to speak with a supervisor or manager and get hung up on. It makes this process 10x harder than it already has been. 

Brandi H 

on BBB

4 years ago

I will be putting in a complaint as well. I used this company for GAP on my 2018 Ford Fusion that, unfortunately, was in a total loss accident on 9/30/2020. My remianing loan balance was $20,010.13, car insurance paid $16,147.09, initially the GAP insurance stated they would not cover the remaining balance and when I called to ask why I was given false information. First I was told that my car insurance had left off features and these features cost more than the reamining balance on the car- resulting in no benefit. I contac... read more