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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The company is an absolute joke. I paid my rent to them, I reached out on the sixth day, letting them know I never saw it come out of my account and was curious if they had received it. Was never notified it was received now they are charging me at $290 late fee. I wouldve been fine if they wouldve let me know that the payment never went through and to resubmit it, but I had to reach out to ask them, if they received it and thats when they hit me with a late fee and wont take it off said its part of my lease when theres abso... read more
Business response:
Hello Mr. M, We thank you for taking the time to leave a review. We appreciate your understanding of the lease agreement. The lease details were presented before moving in, and you agreed to the terms. On page 4, you can review the late fee stipulation. Per the lease agreement, rent must be paid on or before the 3rd day of each month during the LEASE TERM to avoid late fees. Please understand payments may take 3 – 5 business days to process and are your responsibility. As a courtesy, we offer a one-time forgiveness of the la... read more
If you could give 0 stars Id give that. This company is an ABSOLUTE joke. I would never recommend anyone renting from this company. Take your hard earned money elsewhere! If you think they actually care about their tenants, boy are you just wrong. Our dishwasher sat for 6 freaking weeks BROKEN and full of water. Which in turn molded and filled the house with a horrible smell. I asked for someone to come out and at least remove the water and they said no its being scheduled. Our flooring has grout and about 3/4 of the floor h... read more
Awful company. The reviews are true. My roof leaked for months before being fixed which caused flooding in the sunroom. The company accidentally double credited my account for rent and expected me to call them and tell them and when they found their mistake gave me 4 days to pay it plus a late fee over 45 days after they made the mistake. The support team is absolutely rude have awful communication skills. The house was extremely dirty when I moved in, nothing gets fixed in a reasonable time and there is mold brewing in the ... read more
Business response:
We appreciate you providing us with feedback and apologize for any inconvenience. We are sorry to read that you are unhappy with the circumstances surrounding your requests & our support team. However, our team has made every effort to communicate with you regarding your balance and all other inquiries. While there was a glitch in our payment system that caused your payment to be applied twice, per your lease agreement, your rent is due on the first of every month. Unfortunately, you were past due for both January and Februa... read more
Horrible company to rent from! They paint a good picture in the beginning to get you locked in! My husband and I came from out of state and moved in, in August 2022 and the house has had nothing but problems from plumbing, to mold (which they refuse to send out a vendor! Apparently that is the tenant responsibility), to our fence not being put in correctly and constantly falling down! I had to call them to complain multiple times to get this fixed for months now! What are they waiting for? One of my children to get squashed ... read more
Business response:
Hello *********. We appreciate you providing us with feedback and would like to apologize for any inconvenience.While we understand the appearance of discoloration can bring concern, our records (and photos) show that the best way to address this issue is with some housekeeping of the vents (SR5301288).Regarding your other concerns, our records indicate the fence was repaired on 1/9/2023 (SR4629548) and the drywall repair for the plumbing is scheduled for 1/27/2023 (SR5113362). If there is any way we can provide to improve... read more
Would give below 1` star if possible. Rented a home from this company, and the furnace stopped working December 7. Notified the company through phone calls and emails and tenant portal messages all with no response back. They only responded when they got an automatic electronic alert that the temperature INSIDE the house had dropped below 46 degrees--like they were surprised. They did not even approve a company to repair the furnace until 12 days later, and now that company needs to order parts and schedule the repair. A doz... read more
Business response:
Hello ***! We sincerely apologize for any above-normal delays with your heating system. We would like to take a closer look at this request; however, we are unable to locate your account with the information youve provided. Please, at your earliest convenience, reach out to our Resident Experience team at ********************************** to locate your information and offer any additional best practices when working with a vendor-based service program.
Worst exp ever renting homes that need repair for top dollar and expect u to moss work while they work on it I missed a month and still not fixed I filed paper work to legally end lease by fl law and they sent me a bill . Repair guy was in garage for a few hrs said je fixed the whole house charge me 10k I went over while guy was cutting yard and nothn had been fixed . Fraudulent charges and a very not reputable company ty do not use them at all.
Business response:
Hello *****. We are sad to read that your experience with us was less than ideal. We understand that although there were a few repairs discovered during your residency, during our investigation we found that many of the requests submitted were completed within the week of submission. While it's our goal to address all maintenance issues as quickly and efficiently as possible, we are subject to all maintenance vendors'scheduling constraints. Upon your moveout, unfortunately there was ample damage to our property that was ab... read more
My granddaughter and a roommate rented a house on ***********************************. The garage had been converted to a master bedroom en-suite, with it's own AC unit. The AC did not work when they moved in and it took a month to finally get it fixed. Next came Florida's raining season and so far the MB has flooded 3 times because the yard slopes towards the back door and the water comes through the door. They did come and put stripping on the back door but it did nothing to prevent the water from flooding it. (something n... read more
Business response:
Hello ******. Thank you for providing feedback on behalf of your granddaughter. We are sad to read about the open requests have not been completed to your satisfaction. If possible, we'd love to speak with your granddaughter to further prescribe solutions or feedback. Keeping in mind our maintenance solution is vendor-based and we are at the mercy of their scheduling, we'd love to provide any guidance we can to improve her/your satisfaction. Please feel free to reach out to our Resident Experience Team at *******@secondave... read more
DO NOT rent from this company. They will add fees that are not valid, hold payments without applying to your account, utilities shut off due to them not paying. We have only been here for 6 months and have more issues than a person should have in a lifetime. Please DO NOT put yourself in this nightmare
SECOND AVENUE REALTY HAS BEEN THE WORSE REALTY COMPANY I HAVE EVER DEALT WITH I HADNT EVEN BEEN HERE A WEEK SENSE DAY 1 BEFORE I ISSUES STARTED FIRST THEY FIXED NOTHING THEY WERE TO FIX AFTER MY WALKTHROEUGH EVEN THOUGH THEY TOLD ME I COUD;LNT MOVE IN BECAUSE OF WORK BEING DONT SHOWERS AN TUB NEED TO BE REPLACED THE GROUT IS FALLING OUT WINDOWS NEED TO BE RELACED NO SCREENS AND THEY ALL DONT SECURE GARAGE DOOR DOENT SECURE OR LOCK I HAVE BEEN GETTINGTHE RUN AROUND THEY KEEP SENDING VENDORS OUT TO REPAIR THE ISSUES AND THE VE... read more
Business response:
Thank you for providing the feedback above. We are sad to read that your are unhappy with the circumstances surrounding your service requests. Although we've made efforts to communicate and your open items are being addressed, we would like the opportunity to resolve any misunderstanding. A member of our team will be reaching out to you soon. If you ever have any questions about or future concerns with our service request program, you can reach our exceptional Resident Experience Team at *************** We look forward to... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.7 star rating with 835 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open on Monday at 8:00 a.m.