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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would not recommend this place at all! Went through the entire application process, with 3 adults all have full time jobs bringing in almost 7k a month. Overly qualified if we’re being honest here. I’ve communicated daily with the leasing agent as well as the application department. I submitted every document they asked for within 1 hour. It started with them needing extra verification for one of us, which then turned into them canceling our application without seeing if we could resolve the issue first. The cancellation cau... read more
Business response:
<p>Dear Mrs. E,</p> <p>We appreciate you taking the time to share your feedback. We value prospective tenants’ opinions and strive to deliver great service. We provide full transparency of our screening criteria, application guidelines, and move-in fund requirements before and during the application process. We follow the best industry practices and strict fair housing regulations.</p> <p>We understand your concerns and want to clarify the application processing procedures. When an application is submitted, our team performs... read more
I just moved in I'm having the same issue maintenance won't do anything
Business response:
<p>Dear ******************,<br /> <br /> Thank you for taking the time to share your feedback with us. We sincerely appreciate your input as we value the opinions of our residents and continuously strive to provide exceptional service. We understand your concerns regarding the maintenance and work order process and would like to address them directly.</p> <p>Upon receiving your work order on Monday, May 15th, we immediately submitted a high-priority request to one of our trusted local affiliated vendors. Their first availabl... read more
I wish I would have read the reviews first. ZERO stars. If I wasnt living here I wouldnt believe the number of things wrong with this house. The company is IMPOSSIBLE to work with. I attempted to get ***** of the property manager for over 24 hrs with no response or acknowledgement of my attempts. After several repeated attempts she blocked me. After getting no response to work orders I placed for NO HOT WATER, I had to make multiple phone calls to get to talk to a human, and that was 3 DAYS ago. I still havent gotten a phone... read more
Business response:
<p>We are sorry to hear that you have experienced some difficulties with your home. We appreciate your feedback and take all complaints seriously. We reviewed the nine work orders you submitted and determined that some of the items, such as caulking and loose outlet screws, are resident responsibilities per your lease agreement. We're pleased to inform you that several of the approved work orders have been completed, including the **** on 4/14/23 at 4:24PM. Our maintenance affiliate attempted to schedule the sliding door rep... read more
The company is an absolute joke. I paid my rent to them, I reached out on the sixth day, letting them know I never saw it come out of my account and was curious if they had received it. Was never notified it was received now they are charging me at $290 late fee. I wouldve been fine if they wouldve let me know that the payment never went through and to resubmit it, but I had to reach out to ask them, if they received it and thats when they hit me with a late fee and wont take it off said its part of my lease when theres abso... read more
Business response:
Hello Mr. M,<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #4c607a; font-family: 'Proxima Nova', sans-serif; font-size: 11.05px; background-color: #f1f5fb; outline: none !important;" /> We thank you for taking the time to leave a review. We appreciate your understanding of the lease agreement. The lease details were presented before moving in, and you agreed to the terms. On page 4, you can review the late fee stipulation. Per the lease agreement, rent must be pa... read more
If you could give 0 stars Id give that. This company is an ABSOLUTE joke. I would never recommend anyone renting from this company. Take your hard earned money elsewhere! If you think they actually care about their tenants, boy are you just wrong. Our dishwasher sat for 6 freaking weeks BROKEN and full of water. Which in turn molded and filled the house with a horrible smell. I asked for someone to come out and at least remove the water and they said no its being scheduled. Our flooring has grout and about 3/4 of the floor h... read more
Awful company. The reviews are true. My roof leaked for months before being fixed which caused flooding in the sunroom. The company accidentally double credited my account for rent and expected me to call them and tell them and when they found their mistake gave me 4 days to pay it plus a late fee over 45 days after they made the mistake. The support team is absolutely rude have awful communication skills. The house was extremely dirty when I moved in, nothing gets fixed in a reasonable time and there is mold brewing in the ... read more
Business response:
We appreciate you providing us with feedback and apologize for any inconvenience. We are sorry to read that you are unhappy with the circumstances surrounding your requests & our support team. However, our team has made every effort to communicate with you regarding your balance and all other inquiries. While there was a glitch in our payment system that caused your payment to be applied twice, per your lease agreement, your rent is due on the first of every month. Unfortunately, you were past due for both January and Februa... read more
Horrible company to rent from! They paint a good picture in the beginning to get you locked in! My husband and I came from out of state and moved in, in August 2022 and the house has had nothing but problems from plumbing, to mold (which they refuse to send out a vendor! Apparently that is the tenant responsibility), to our fence not being put in correctly and constantly falling down! I had to call them to complain multiple times to get this fixed for months now! What are they waiting for? One of my children to get squashed ... read more
Business response:
Hello *********. We appreciate you providing us with feedback and would like to apologize for any inconvenience.While we understand the appearance of discoloration can bring concern, our records (and photos) show that the best way to address this issue is with some housekeeping of the vents (SR5301288).Regarding your other concerns, our records indicate the fence was repaired on 1/9/2023 (SR4629548) and the drywall repair for the plumbing is scheduled for 1/27/2023 (SR5113362). If there is any way we can provide to improve... read more
Would give below 1` star if possible. Rented a home from this company, and the furnace stopped working December 7. Notified the company through phone calls and emails and tenant portal messages all with no response back. They only responded when they got an automatic electronic alert that the temperature INSIDE the house had dropped below 46 degrees--like they were surprised. They did not even approve a company to repair the furnace until 12 days later, and now that company needs to order parts and schedule the repair. A doz... read more
Business response:
Hello ***! We sincerely apologize for any above-normal delays with your heating system. We would like to take a closer look at this request; however, we are unable to locate your account with the information youve provided. Please, at your earliest convenience, reach out to our Resident Experience team at ********************************** to locate your information and offer any additional best practices when working with a vendor-based service program.
Worst exp ever renting homes that need repair for top dollar and expect u to moss work while they work on it I missed a month and still not fixed I filed paper work to legally end lease by fl law and they sent me a bill . Repair guy was in garage for a few hrs said je fixed the whole house charge me 10k I went over while guy was cutting yard and nothn had been fixed . Fraudulent charges and a very not reputable company ty do not use them at all.
Business response:
Hello *****. We are sad to read that your experience with us was less than ideal. We understand that although there were a few repairs discovered during your residency, during our investigation we found that many of the requests submitted were completed within the week of submission. While it's our goal to address all maintenance issues as quickly and efficiently as possible, we are subject to all maintenance vendors'scheduling constraints. Upon your moveout, unfortunately there was ample damage to our property that was ab... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.7 star rating with 690 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open on Monday at 8:00 a.m.