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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What a joke!! We have lived in one of their homes for going on our second year and have non stop issues with our water system since we moved in. From the septic not flushing properly to now our water smelling horrid of sulfur. We have 3 kids and a service dog and yet they could care less! We can't bathe, do laundry, or even cook anymore without buying butt loads of water to use. Its getting out of hand just how little they take maintenance and complaints seriously. Never have I rented a place so horribly ran. DO NOT RECOMMEN... read more
Business response:
*******, we sincerely apologize for the frustration and inconvenience this situation has caused. Please rest assured that we take maintenance concerns very seriously and strive to address them as quickly as possible. In the meantime, we’d like to share some helpful resources on septic system care, as it’s an important responsibility for residents. You can learn more here:https://www.epa.gov/septic/how-care-your-septic-system. Simple practices, like avoiding flushing certain items or pouring grease and harsh chemicals down dr... read more
I rented from them for two years and within those two years they would neglect maintance issues for long duration of time then charge the tenant(us) a fee because the issue got so out of hand and started causing other issues. Every single month we put have to call and dispute fees that they would put on the rental portal without notifying us about them. Every single month we would have to send insurance info to them because there staff wouldn't store the info that was sent to them. I would NEVER rent from them again and I wo... read more
Business response:
Thank you for sharing your feedback. We completely understand your frustration regarding the maintenance delays and billing issues, and we sincerely apologize for any inconvenience this caused you. We appreciate you bringing these issues to our attention and please know that well take your feedback into account as we work to enhance our systems and communication. If you'd like to discuss your experience further, please dont hesitate to reach out. We value all feedback as it helps us improve.
Second Avenue is the most incompetent company I have ever dealt with. We moved in on June 24th. On July 2nd, our AC went out. I have photos of our house being 90 degrees. It took a week to even be in contact with a contractor to come out and fix it. Finally when we did get in contact he never showed up. I called second avenue, and requested that a new contractor come out and fix it. We get a hold of the contractor after the previous one. Its the same guy who doesnt show up. I called him directly and asked him why arent you s... read more
Business response:
We sincerely apologize for the challenges you faced during your time with us. Your maintenance concernsare serious, and we understand how frustrating this must have been for you. We strive to provide timely and effective service, and we fell short in your case. The situation you described regarding the contractors is unacceptable, and we are actively addressing this internally to ensure it doesnt happen again. We value your feedback as it helps identify areas where we can improve our services and enhance the experience for a... read more
Living in a Second Ave property with my 2 small children. So far since our move-in, in June, we have had at lease 10 different contractors out to the home to "fix" things. The first contractor sent out made us aware of a huge carbon monoxide leak coming up from our basement, when he was coming to fix our hot water heater that was out for OVER 2 WEEKS. When we made Second Ave aware of the DEADLY LEAK, they sent someone out to "fix" it days later, then had to send someone out AGAIN to do it "correctly". They NOT ONCE have offe... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the challenges you have encountered since moving into your home.According to our maintenance records, we acted promptly to address the situation. Multiple technicians visited the property after discovering the faulty gas vent. They conducted temporary repairs and subsequently completed permanent repairs to ensure the issue was fully resolved. We appreciate your feedback, as it is essential for us to improve our services and the quality of our ... read more
Currently living in a second avenue property. We have had main line pipe issues since moving in a year and a half ago. They keep patching the problem and not fixing it. Currently we have been 16 days without being able to shower, clean dishes, flush toilets, use water without our kitchen and master bedroom backing up and flooding with sewage. Our house is currently uninhabitable and we cant even get a phone call back to let us know when or how they are going to fix this issue. We just keep getting the run around. There are f... read more
Business response:
Thank you for sharing your experience. We sincerely apologize for the ongoing plumbing issues youve faced in your home. We understand how frustrating and inconvenient this situation is, particularly with young children in the household. As you are aware, our team is actively working to complete the necessary sewage repairs, and we have provided adjustments to your account to help alleviate the impact of these disruptions. We are committed to addressing the root cause of the problem rather than implementing temporary solution... read more
I applied to a house by this reality company in Palm coast **. Im literally sick of all of these crooked reality companies Im so glad I look up reviews first and do my research. I was upset when I was told I was approved for a property but I had to pay 2 times the deposit and first months rent thats almost $7,000 just to move into a RENTAL PEOPLE. This is not ok!! I feel like Ive been taken advantage of. I asked why and she claimed because of transunion and they dont make the decisions for anything btw! She also stated it wa... read more
Business response:
Thank you for reaching out. We regret any frustrations caused by the rental process. Several factors determine our application and move-in policies. Our team strives to be clear and transparent regarding application fees and move-in costs. Your feedback is valuable, and we're committed to addressing the issues you've raised, including improving our communication during the rental process. If you have specific questions regarding the application approval process, feel free to reach out to us or you can also reach out to Trans... read more
Be aware of this company not only are the houses crazy they are the absolute worst took me to court for not paying obsessive fees equaling hundreds more than my rent I had the money to pay them they refused it an told me to move in 72 hours single mother of 3 and a new born no where to go now I can’t rent anything because of the eviction the slapped on my record without a signature from me on the last court date because the lawyer was as careless as the company I truly hope the owner of the scamming company and all of it’s e... read more
Business response:
******, we are sad to hear about your experience. It is our understandingthat our team has spoken with you about your situation. However, if there's anything else you we can do, please feel free to reachout.
Moved to ********** AL July 9th. Didnt receive the move in doc in the 7 days, Its void. Apparently air conditioning maintenance is my responsibility even though there mold and debris. The windows don't open close properly. There is no PM in the city to assist and the managers are unavailable. The jetted tub that is in non working status is not something that second avenue will fix *************** doesnt work in 2 of the 3 rooms, its been 9 days, issue still not addressed and i am in a work from home posture with 4 kids. the ... read more
Business response:
Thank you for your feedback. We understand the frustration you're experiencing and sincerely apologize for the delays and inconveniences. Our Resident Experience team has been actively communicating with you for several weeks to help resolve these issues. While some maintenance responsibilities may fall under the renter's responsibility, we are committed to handling major maintenance and repairs. We appreciate your patience as we continue to work with our third-party maintenance team to resolve these matters.
This is the absolute worst people to rent from. Beware of all the general cost and responsibilities that are now your undertaking. Very, very poor
Business response:
Thank you for sharing your feedback. We understand that managing a rental property can involve various responsibilities, and we strive to be transparent about what is covered by our management company and what falls under renter responsibilities. To clarify, while we handle major maintenance and repairs, there are certain aspects of property upkeep and cost that are the responsibility of the resident, as outlined in the rental agreement. Thank you for bringing this to our attention, and we value your input and are committed ... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.7 star rating with 806 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open tomorrow at 8:00 a.m.