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SecurCare Self Storage
- Self Storage
- Desert Hot Springs, CA
About this business
Location details
15305 Little Morongo Rd, Desert Hot Springs, CA, 92240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I have had storage here for years long before it was called istorage and frankly the staff and Vanessa in particular has been among the best I've come across there. So I was rather shocked to see all the negative reviews and had to give my experience. I know from working in customer service you can never make everyone happy and I guess it's true the scorned speak more often than the pleased but I have never had an issue with the current staff. I have rented multiple units here when they did have the swap meet which was shut ... read more
Pleasant experience with the staff Very courteous and knowledgeable Very clean areas Thiscwill be a good decisión
Business response:
Hi Panchita, Thank you for taking the time to share your experience at iStorage Desert Hot Springs and we look forward to assisting you with all your storage needs.
The owners and managers of this Istorage facility are the most disgusting bottom of the barrel humans on planet earth. I RENTED A STORAGE UNIT FOR $225 a month for just short of TWO YEARS. Upon going to my storage unit a week before Christmas to finally move out. ALL OF MY BELONGINGS WERE COMPLETELY RANSACKED. It's 110% obvious to me it was an inside job being there was a lock on my unit put on by the storage unit manager because my bill was one day late. Upon removing his lock (they were not there to remove it because nobod... read more
Now that I have moved out, would like to let you know that my unit was also broken into three weeks ago tomorrow and. This was the second time in four months. I have no electronics and no tools so nothing was stolen just two expensive locks broken. The Police are so used to Istorage being broken into they will only take a report online and I storage does not report the break-ins to the police. I'm sure due to the number of complaints that one of you who has had your unit broken into may know a lawyer that might accept a cla... read more
*STAY AWAY FROM THIS PLACE* My roommate and I both got units here in different locations/ rows in the complex only to find out both our until got broken into the second day of having them. Come to find out every single person I know that has ever had a unit here has been broken into. Management doesn't seem to care which only makes you feel as they are involved! They sell you on the place being safe with 24/7 surveillance which is a joke! IF YOU VALUE YOUR STUFF DONT STORAGE IT HERE!!!!!
Horrible place. Bait and switch on the rent prices. Doubled my rent after 3 months and tried to say I had been there longer, though I had the proof that wasn't the case. No quality of customer care, either. The girl was sassy with me. There was a LEAST one major break-in to the facility that I was aware of during my time there between 5/2024 and 8/2024. I'm going to get my things and move out! AVOID THIS PLACE. Awful. Doesn't deserve a "Star".
I would give zero Stars if that was an option but I have to give them one not sure where to start with this review if it should be the price gouging right from the beginning the rat infestation and your things covered in Rat poo or the charging your account long after you've already moved out take your pick beware of auto pay do not sign up for it and whatever price you get when you move in it won't last long I was in there for I believe 5 months and they raised it twice but that's not enough for them then they will charge y... read more
Update! My unit was robbed, everything was stolen...and to add insult to injury- they told me I needed to empty out what little was left...THEN, after 5 minutes of breathing in the smell of death, a dead rat stared me in the eyes as I reached for something- I screamed and threw up and I mean. They should pay YOU to keep your stuff in that crap den. Not safe and disgusting, loaded with rats.
RATS EVERYWHERE. Thousands of dollars of damage, every single item in my unit was damaged and ruined. I'm seeking legal damages.
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4 star rating with 485 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.