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SecurCare Self Storage
- Self Storage
- Desert Hot Springs, CA
About this business
Location details
15305 Little Morongo Rd, Desert Hot Springs, CA, 92240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I have had a unit at this location for a couple of years and will be moving out soon. I recently learned that I am paying $10.00 per month more for my rent than what they have listed on their website for the same size and type of unit. When I contacted the manager to see why they are overcharging me she didn't have an answer. She also said that they raise the rents every six months or so. I guess that means the price on the website is only good for six months. Since IStorage bought this facility they power washed the storage... read more
Business response:
Hello Ray, My name is Julie. Thank you for writing your review. Let me see if I can help with this. I looked into your account. The published online rate for the size unit you are in is being offered at a reduced rate as an introductory offer, yes rates do change from time to time based on a number of factors. I understand from our property manager that when you called to ask about the rate offered online, she offered to reduce your rate as a courtesy but you declined the offer only asking her why there was a better rate ... read more
There should be a no star option. As mentioned by the other 2 reviews, the girls are extremely rude, indifferent and unhelpful. I just called because my motorhome was broken into while stored at their "secured patrolled" lot. When I called and said my MH was broken into, there was silence and then she said "so, how can I help you". I can't f'n believe it...I'm floored. How can an adult have so few interpersonal skills. I would have expected at least an I'm sorry or wow that's terrible, but no.... OK, so a storage faci... read more
DO NOT store anything here. I had my motor home here and it was broken into. When I notice that the motor home was broken into and ask what happened, they told me it happened a couple of weeks ago and that they forgot to call me. After I discovered the theft, I had the police out to file the report. The police said this was a common problem at this place. Once the police left, one of the employees promptly gave me an eviction notice, as he was laughing, to get me out even though I was paid up through the end of the mo... read more
Rude unhelpful staff with attitude. Absolutely no consideration or effort of kindness for people with disabilities. I'm warning everyone I know of how hateful and hurtful the staff is.
Business response:
Thank you for taking the time to let us know about your storage experience. The situation you describe is certainly not the way we want to treat our customers. If you would like the District Manager to contact you for follow-up please leave your information with the store office.
Ugh...one of the worst storage experiences I have ever had! I originally had a contract with Caliente Springs Storage but istorage bought them out during the time I had my items stored there. Istorage promised to honor my original contract with Caliente Springs but they didn't! I was so disappointed by this : ( What it boiled down to was they do not pro rate at all so if you plan on moving your things out make sure you really understand their policies or else you'll pay through the nose! IWILL NEVER STORE THINGS AT ISTORAGE ... read more
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4 star rating with 535 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.