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SecurCare Self Storage
- Self Storage
- Desert Hot Springs, CA
About this business
Location details
15305 Little Morongo Rd, Desert Hot Springs, CA, 92240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
i bet there ex employees nd present employees had to write all these good reviews to reach the stars there at I see the manager reply's to all these reviews and seems like she hasn't strive for anything better lmao since 2 years ago or more still shit is getting robbed,broken into. WHERES the improvement ND CHANGES deserves a fucken zero be aware before renting these piece of shit called i storage not even cameras do they have to provide when all of a sudden your lock gets cut off and getting a call ... read more
Business response:
Hello Valery, we are sorry to hear about your experience while renting from us. We would be more than happy to walk you through our claims process. The first step is to get a copy of the police report as well as missing items from your unit. This is to ensure that your claim is processed quickly and that you get the payout that is appropriate. Next, be sure to file with either a claim with our provider or your insurance provider. If you have any further concerns or questions, please direct them to feedback@istorage.com for a... read more
This is supposed to be a secure storage facility with video cameras etc. Yet they didn't notice many RVs being vandalized. A number of RVs have had their catalytic converters SAWN OFF recently. When we discovered this had happened to our own unit, the lady in the office was prepared. "Yes, we've had a few of those lately". She even had the name and number of the Deputy that is dealing with the thefts on a pile of cards on her desk. "My manager said to just give people this number". Yet it apparently NEVER occurred to them to... read more
Sad that honesty is no longer a priority. My mother's RV was broken into and taken into the open field in the back end of the lot, keep in mind she was only told they broke in, not that it was completely taken off a supposed secured premises they pay for. She was notified after 1pm, when it was taken at approx 7am, according to cameras, and even those glitched and didn't catch anything! Good thing it was muddy and the thieves didn't get too far. We had to figure out a way to get out of the field while the manager left prompt... read more
Do not store anything here! A month ago today I got a call saying the lock was missing on my storage unit. I drove there and was told that, even though I've paid nearly $6,000 rent for a camera secure unit, it was recently randomly robbed "after hours" (they claim). And they have no camera video to back that up. Amazingly the 'security' cameras are positioned perfectly to not see license plates or where vehicles turn once they're inside the gate. In other words there's essentially zero chance of the culprits being caught. I'... read more
The prices here are ridiculously high - I got a unit at Devon Self Storage for half the price of this place.
If you can go anywhere else I would. Angry women is the nice way to discribe them. Other than their attitudes they rented me a truck and the next day, matter a factly, rented me a storage unit. The cost of which seems high for the location. Getting out as fast as I can....
Unfortunately you have to rate with a star for me and my family it's ZERO!!Poor Service and the 24hrs monitoring is a joke at this place and the management is a disgrace. They do nothing!!With break-ins, reviews,poor customer service I don't this place how this place is running.Customer is always right and you must keep your customers 100% happy!
The manager of this place is so unfriendly & unflexible. I read about Vanessa in other reviews & sadly she is still here to allow more potential consumers to have the most unpleasant experience. The person who owns this place obviously doesn't care that Vanessa just needs to go, find a job which allows her displeasing attitude to not be a necessary factor in obtaining new customers for this business. This business will never get more than one star with that type of attitude period. Pretty girl horrible disposition. Good by... read more
Business response:
Hi Moxie Y., Thank you for sharing your recent storage experience with us. We apologize it was not a positive one. We strive to provide outstanding customer service. What you describe does not meet our standard. Your comments have been shared with the District Manager. He will contact you to discuss further. We appreciate your business and hope that in the future we can earn your business back.
i am very very annoyed with email sent me on the second of the month saying i'm delinquent! !!!! i pay my bill i count this as hasssasment and!!!!!!raising my rent again!!!!!! i'll be moving out as soon as i can find another place to give my business to!!!! & i'll never!!!ever recommend istorage m. cook
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4 star rating with 485 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.