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SecurCare Self Storage
- Self Storage
- Desert Hot Springs, CA
About this business
Location details
15305 Little Morongo Rd, Desert Hot Springs, CA, 92240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Unfortunately you have to rate with a star for me and my family it's ZERO!!Poor Service and the 24hrs monitoring is a joke at this place and the management is a disgrace. They do nothing!!With break-ins, reviews,poor customer service I don't this place how this place is running.Customer is always right and you must keep your customers 100% happy!
The manager of this place is so unfriendly & unflexible. I read about Vanessa in other reviews & sadly she is still here to allow more potential consumers to have the most unpleasant experience. The person who owns this place obviously doesn't care that Vanessa just needs to go, find a job which allows her displeasing attitude to not be a necessary factor in obtaining new customers for this business. This business will never get more than one star with that type of attitude period. Pretty girl horrible disposition. Good by... read more
Business response:
Hi Moxie Y., Thank you for sharing your recent storage experience with us. We apologize it was not a positive one. We strive to provide outstanding customer service. What you describe does not meet our standard. Your comments have been shared with the District Manager. He will contact you to discuss further. We appreciate your business and hope that in the future we can earn your business back.
i am very very annoyed with email sent me on the second of the month saying i'm delinquent! !!!! i pay my bill i count this as hasssasment and!!!!!!raising my rent again!!!!!! i'll be moving out as soon as i can find another place to give my business to!!!! & i'll never!!!ever recommend istorage m. cook
I would give no stars if it was possible. I can never get ahold of anyone in regards to any matters. Today I finally got to speak to someone and not the voicemail. I inquired why I haven't received a call back that I have left several messages over the past 2 weeks. I drove by the facility just to check on things and I was surprised the RV gate access gate was not functioning; there was electrical cables lying on the ground in the area you have to drive (might I add the cables are live electrical cables) all over 2 weeks ago... read more
Business response:
Thank you for taking the time to let us know about your storage experience. We apologize that it was less than satisfactory. What you describe is certainly not the way we should treat our valued customers. Phone calls should be answered promptly and messages returned timely. The gate should be operating correctly now. We react as quickly as possible to these situations. Sometimes the issue is beyond our control, but our first priority is to find a solution as soon we can. Rental rate adjustments are a normal part of t... read more
I like the security. But some of the units there make it look like a junkyard. I wonder about the reliability of other temamtd
Business response:
Hi Murray, My name is Judy and I am glad you like the security at our Desert Hot Springs location and thank you for taking the time to write your review.
I would not store anything at this facility, my trailer was stolen from there, with all there high tech security fences and camera still were able to still my trailer. there should be a curfew and be locked up after 10. why do you need to be at the storage place after 10. The staff keeps telling us that there supervisor will call when the footage was sent to police officer but still no phone call. there has been 20,000 dollars of my property destroyed and they cant call to say we sent all to police. wow. when all this ... read more
Business response:
Thank you for taking the time to share your storage experience. We apologize that it ended with this incident. Unfortunately even with cameras, fencing and individual gate codes, bad people find a way to act as they did. We are glad that your friend spotted your trailer and you were able to recover it, with a suspect apprehended.
Rented a unit last June and on September 16th I recived a call from them saying there was a "problem with your lock". I went in and found that more than 20 units had been broken into including mine. Whoever broke in climbed through my unit and destroyed many expensive items and then stole many more. They require you to pay for insurance now, so they gave me a form and told me to contact the officer who had done the original report and then to fill out the forms and bring them into the office. I contacted the officer imme... read more
Business response:
Hi C.E. Please contact iStorage Desert Hot Springs at (760) 251-9007 and they'll help you with this.
I am from Seattle and rented a space to put our Palm Springs RV items in. I can't tell you what a nightmare this has been. First only a few weeks after renting the space it was robbed. I sent repeated emails outlining all the stuff we had (nothing really valuable but a pain to replace) and they insisted that we come down from Seattle to id the stuff that was strewn about the hallway. I finally got a list and the instructions to their so called insurance people in June who have not responded at all. I call again to find out a... read more
Business response:
Please contact iStorage Desert Hot Springs and they'll help you with this.
I have had a unit at this location for a couple of years and will be moving out soon. I recently learned that I am paying $10.00 per month more for my rent than what they have listed on their website for the same size and type of unit. When I contacted the manager to see why they are overcharging me she didn't have an answer. She also said that they raise the rents every six months or so. I guess that means the price on the website is only good for six months. Since IStorage bought this facility they power washed the storage... read more
Business response:
Hello Ray, My name is Julie. Thank you for writing your review. Let me see if I can help with this. I looked into your account. The published online rate for the size unit you are in is being offered at a reduced rate as an introductory offer, yes rates do change from time to time based on a number of factors. I understand from our property manager that when you called to ask about the rate offered online, she offered to reduce your rate as a courtesy but you declined the offer only asking her why there was a better rate ... read more
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4 star rating with 525 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.