Shawn Murphy of Mutual of Omaha Mortgage

Business response:

I appreciate your feedback, Joshua. It is indeed important that our customers fully understand the breakdown of closing costs from the beginning. I apologize if the disclosures seemed confusing or unexpected. I assure you that we are already working on improving the clarity of these costs in the early stages of the mortgage process. I truly value your input and thank you for bringing this to our attention. I am hopeful that your next experience with Mutual of Omaha Mortgage will be better. 

Business response:

I appreciate your feedback, Joshua. It is indeed important that our customers fully understand the breakdown of closing costs from the beginning. I apologize if the disclosures seemed confusing or unexpected. I assure you that we are already working on improving the clarity of these costs in the early stages of the mortgage process. I truly value your input and thank you for bringing this to our attention. I am hopeful that your next experience with Mutual of Omaha Mortgage will be better. 

Business response:

I'm thrilled to hear that you found our process straightforward, Tyler. It was my pleasure to help you understand what was needed for us to move forward. Your feedback is greatly appreciated and it's always fantastic to hear when we're hitting the mark! If you have any other questions or need further assistance in the future, don't hesitate to reach out. Thank you for choosing Mutual of Omaha Mortgage. 

Business response:

I'm really glad to hear that you found our interactions helpful, Carl. Your questions are always welcomed and it was a pleasure assisting you. I'm thrilled that your experience with Mutual of Omaha Mortgage was a positive one. I appreciate the 5-star rating and look forward to helping you with any future needs. 

Business response:

Hi Melissa, thank you for the stellar review and the kind words! I'm thrilled to hear that you felt valued and supported throughout the entire mortgage process. It was a pleasure assisting you and your husband with this experience. I strive to build a friendly and trusting relationship with all my clients, and I'm glad you felt that. Your recommendation means the world to me and Mutual of Omaha Mortgage. I'm here for you if you or your family and friends ever need anything in the future. Thanks again for choosing us! 

Business response:

I'm thrilled to hear that you had a positive experience with your home purchase, Zackary. It was my pleasure to assist you throughout the process, and I'm glad I could help make it an enjoyable memory for you. Thank you for choosing Mutual of Omaha Mortgage and for the excellent rating. Your feedback is greatly appreciated. If you have any future needs, don't hesitate to reach out! 

Business response:

I'm thrilled to hear you were pleased with the service, Austin! Your feedback means a lot to me. Serving customers promptly and ensuring quick replies are something that I always strive for at Mutual of Omaha Mortgage. Thank you for the perfect rating and for choosing us for your mortgage needs. Let me know if there's anything else I can assist you with in the future. 

Business response:

I'm thrilled to hear that you had a positive experience with our communication and customer service, Ronald. Your high rating is much appreciated. It was a pleasure supporting you through your process with Mutual of Omaha Mortgage, and I'm here should you need anything else. Take care! - Shawn Murphy 

Business response:

I'm thrilled to hear that you had a positive experience working with me at Mutual of Omaha Mortgage, David. As a first-time homebuyer, I know how important it is to feel supported during this process and I'm glad I was able to provide that for you. Your satisfaction is my priority and it was a pleasure to assist you in meeting your timeline. Thank you for taking the time to share your review and for the full 5-star rating. I look forward to the opportunity to work with you again in the future.