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Sherwood Kia
- Automotive
- Sherwood Park, AB
About this business
Location details
20 Broadway Blvd., Sherwood Park, AB, T8H 2A2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst experience in 55 years. The car smells like a cigarette The motor light came on and a mechanic told me not to drive due to the fan running hot and blowing the motor. No offer to fix the vehicle but only to take on more debt in another vehicle. I am 70 years old in remission for Cancer. Now have no way to treatment for back issues. They don't seem to realize what they have done..All my fault I should be happy they got me approved.
My experience was not good at all! I took my vehicle in to get them to check the plastic bumper underneath which is falling right off the vehicle! They will not fix it because they said someone else was working on it and lots of hardware was missing’ Sherwood Kia was the last one to work on my vehicle! I will not deal with Kia anymore !
Business response:
Thank you for providing your feedback and letting us know about this issue, Veronica. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (780)-449-4499 and we'd be happy to help you out. Cheers, Sherwood Kia
Bought a jeep from them. Great vehicle but as it was .idle of winter never tried the air conditioning... whe it got warm found it didn't work and they refused to fix it. Not happy with them.
Business response:
Thank you for providing your feedback and letting us know about this issue, Brad. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on 780-449-4499 and we'd be happy to help you out. Cheers Alex Sherman // General Manager
First off spell our names correctly. Secondly no service was performed as the vehicle was dropped off at 8:00 a.m.and came back to pick up at 3:30 p.m. Simple oil change and couldn't be done in that time. Won't be coming back.
Business response:
Thank you for providing your feedback and letting us know about this issue, Nijel. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (877) 293-9409 and we'd be happy to help you out. Cheers, Sherwood Kia
Visited the service department with a family member. Worse customer service I have ever experienced. Service Manager and service team member Sheldon were rude and unprofessional. Why anyone would buy a vehicle from this location is beyond me.
Business response:
Thank you for providing your feedback and letting us know about this issue, Audrey. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (877) 293-9409 and we'd be happy to help you out. Cheers, Sherwood Kia
If I could give zero, I would. I bought a 2020 van from them used back in June, and my experience has been a nightmare ever since. They had a number of things that needed to be addressed, the chipping paint by both sliding doors, undercoating protection done, fixing a clunk sound in the front end and a complete detailing of the vehicle. When I picked it up, they had kind of detailed, however there was dust, dog for and it just really wasn’t done properly, they had done the undercoating, but got it all over the rims and did... read more
Not satisfied with service. Had some questions that were not answered, asked for assistance regarding navigating system was told that tech is not available, asked why the gas mileage has dropped from 750 KM on full tank of gas when I purchased the veh July 2021 to now only 674 on full tank of fuel. Was told not to pay any attention to that as it happens. I asked to have the throttle checked incase it was dirty. Again it was brushed off. Carwash was poorly done vehicle had water stains/spots and interior was not vacuumed .... read more
Can on for a recall. Booked an appt and everything was looked after.
Service manager,Tanya, is so rude and condescending. New person working in parts and asked Tanya for quidance. She responded with great distain. Wouldn't be surprised to see her quit. Tanya is not an asset to Kia.
Frequently asked questions about Sherwood Kia
How is Sherwood Kia rated?
Sherwood Kia has a 4.6 star rating with 5,364 reviews.
When is Sherwood Kia open?
Sherwood Kia is closed now. It will open at 9:00 a.m.