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Sherwood Kia
- Automotive
- Sherwood Park, AB
About this business
Location details
20 Broadway Blvd., Sherwood Park, AB, T8H 2A2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not satisfied with service. Had some questions that were not answered, asked for assistance regarding navigating system was told that tech is not available, asked why the gas mileage has dropped from 750 KM on full tank of gas when I purchased the veh July 2021 to now only 674 on full tank of fuel. Was told not to pay any attention to that as it happens. I asked to have the throttle checked incase it was dirty. Again it was brushed off. Carwash was poorly done vehicle had water stains/spots and interior was not vacuumed .... read more
Can on for a recall. Booked an appt and everything was looked after.
Service manager,Tanya, is so rude and condescending. New person working in parts and asked Tanya for quidance. She responded with great distain. Wouldn't be surprised to see her quit. Tanya is not an asset to Kia.
Our quite new Sorento wasn’t heating properly. At idle or when stopped it only blew cold air. It’s December in the prairies, but no problem. We can book an appointment for service at our dealership. We each drove the half hour there and we dropped our Sorento off for the problem to be analyzed and repaired. We drive a solo vehicle back. Three half hour trips, but these were expected. We get a call. New parts are hard to come by right now. Parts won’t be in for a few days to a week. Okay, that’s unfortunate but we underst... read more
There was a customer not wearing a Mask and everyone else was , why wasn’t she told to put her mask on that was given to her in the store. Otherwise I was treated very well there.
Whenever I have an appointment I end up waiting for over an hour usually 2 hours! That does not impress me because if I go to Jiffy Lube etc. It takes about 20 minutes, so if I have an appointment I expect to be outta there a lot sooner!
I had to take my car in three times to get air conditioning fixed. One time it was not repaired because they ordered wrong part. Also they said it would take 1-2 hours. It it 4 hours. I take medication and was suffering because I did not bring enough with me for that timeframe. Needless to say it is a brand new car and the air conditioning should have been tested before car sold. There is a service fee for checking it out or is that just a lie.
Business response:
Hi Carol, I am very sorry to here about your experience with our service dept, we realize that our service advisor had made a few mistakes, we tried to reach out to you and discuss this further. Please call me at your convince. Tom or Tanya. Thank you
We did not witness your team act together. Your team constantly gave us mixed messages even when we clarified our needs several times. We set out clear guidelines for the type, kind, mileage and cost of the vehicle we were seeking. The first two cars did not meet our criteria and the last one meet the 1st three criteria but was $3000 over our budget.
I was happy enough. Logan was very pleasent and happy to answer, help or find a solution to any issues we had. Sam in finance was very pleasent, personable and easy to deal with and the manager Scott was very accommodating and pleasent as well. Any issue that arose from the sale (mainly my issue with our insurance company) was taken care of by the three above to make sure I could have my vehicle when promised and to be able to drive my vehicle legally on the road until my insurance company could get Thier act together. All i... read more
Frequently asked questions about Sherwood Kia
How is Sherwood Kia rated?
Sherwood Kia has a 4.6 star rating with 5,721 reviews.
When is Sherwood Kia open?
Sherwood Kia is closed now. It will open on Monday at 9:00 a.m.