This profile has been claimed by the business owner or representative.
Sherwood Kia
- Automotive
- Sherwood Park, AB
About this business
Location details
20 Broadway Blvd., Sherwood Park, AB, T8H 2A2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The work took way too long and they charged me for stuff that was under warranty. And then it took a long time to get a refund.
Business response:
Greetings Jean, Thank you for sharing your feedback about your recent experience at Sherwood Kia. We apologize for any inconvenience caused by the extended duration of the work and any confusion regarding charges that should have been covered under warranty. We understand how frustrating it can be when expectations are not met, and we sincerely apologize for the delay in processing your refund. We value your business and would like to resolve this issue for you. Please reach out to us at (780) 449-4499, and we will do our ... read more
First of all the advisor did not ask my name to check against his list. He assumed that I just drove off the street to have my car checked, which is possible but not in this case. He asked how he can help to which I told him about the 2 recalls I was there about. He proceeded to make an appointment when I would have to return. After he completed this I asked so what about the appointment I am here for? This is when he asked my name and checked and confirmed that I was on the list. He apologized, but would his initial contact... read more
Business response:
Dear Alvin, Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you may have experienced during your recent visit to Sherwood Kia. We appreciate you bringing these concerns to our attention as it helps us improve our customer service. We apologize if there was any misunderstanding regarding your appointment. Our advisors typically ask for the customer's name upon arrival, and we regret if this was not the case during your visit. Please be assured that we value all of our custo... read more
I always have had really great service with Kia no complaints at all.
Business response:
Greetings Lori, Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your feedback and are delighted to hear that you have consistently received great service at Sherwood Kia. At Sherwood Kia, we strive to provide exceptional customer experiences, and your positive words reinforce our commitment to delivering top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at (780) 449-4499. Thank you for choosing She... read more
The worst experience in 55 years. The car smells like a cigarette The motor light came on and a mechanic told me not to drive due to the fan running hot and blowing the motor. No offer to fix the vehicle but only to take on more debt in another vehicle. I am 70 years old in remission for Cancer. Now have no way to treatment for back issues. They don't seem to realize what they have done..All my fault I should be happy they got me approved.
My experience was not good at all! I took my vehicle in to get them to check the plastic bumper underneath which is falling right off the vehicle! They will not fix it because they said someone else was working on it and lots of hardware was missing’ Sherwood Kia was the last one to work on my vehicle! I will not deal with Kia anymore !
Business response:
Thank you for providing your feedback and letting us know about this issue, Veronica. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (780)-449-4499 and we'd be happy to help you out. Cheers, Sherwood Kia
Bought a jeep from them. Great vehicle but as it was .idle of winter never tried the air conditioning... whe it got warm found it didn't work and they refused to fix it. Not happy with them.
Business response:
Thank you for providing your feedback and letting us know about this issue, Brad. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on 780-449-4499 and we'd be happy to help you out. Cheers Alex Sherman // General Manager
First off spell our names correctly. Secondly no service was performed as the vehicle was dropped off at 8:00 a.m.and came back to pick up at 3:30 p.m. Simple oil change and couldn't be done in that time. Won't be coming back.
Business response:
Thank you for providing your feedback and letting us know about this issue, Nijel. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (877) 293-9409 and we'd be happy to help you out. Cheers, Sherwood Kia
Visited the service department with a family member. Worse customer service I have ever experienced. Service Manager and service team member Sheldon were rude and unprofessional. Why anyone would buy a vehicle from this location is beyond me.
Business response:
Thank you for providing your feedback and letting us know about this issue, Audrey. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (877) 293-9409 and we'd be happy to help you out. Cheers, Sherwood Kia
If I could give zero, I would. I bought a 2020 van from them used back in June, and my experience has been a nightmare ever since. They had a number of things that needed to be addressed, the chipping paint by both sliding doors, undercoating protection done, fixing a clunk sound in the front end and a complete detailing of the vehicle. When I picked it up, they had kind of detailed, however there was dust, dog for and it just really wasn’t done properly, they had done the undercoating, but got it all over the rims and did... read more
Frequently asked questions about Sherwood Kia
How is Sherwood Kia rated?
Sherwood Kia has a 4.6 star rating with 5,720 reviews.
When is Sherwood Kia open?
Sherwood Kia is closed now. It will open on Monday at 9:00 a.m.