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Sherwood Kia
- Automotive
- Sherwood Park, AB
About this business
Location details
20 Broadway Blvd., Sherwood Park, AB, T8H 2A2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cal Dalgleish Please please please do not deal with this dealership. We purchased a 2022 sorrento. It has 40k and has been in the shop at least 15 times and nothing works. The service department a joke. Jeff Roy the manager should be ashamed of himself … More Kimberly Valdoz 1 review·3 photos a month ago I got my first brand-new car from Sherwood Kia and what can I say? The whole team really did a great job getting me this car! … More Photo 1 in review by Kimberly Valdoz Photo 2 in review by Kimberly Valdoz Photo 3 in revie... read more
Business response:
Your feedback is invaluable to us. We will take your comments into consideration. Thank you.
The 2022 Dodge Ram has so many body damages. It didn’t show on the pictures but the pictures I was given only showed the passenger side, the front and interior. It looked sooo nice but once the truck was delivered and I seen the vehicle, the drivers side of the vehicle has so many paint damages. It’s so ugly. I get embarrassed driving it… I can’t say I have a 2022 dodge ram truck and be happy.. I’m too embarrassed to drive it around and I don’t bother telling anybody about the truck. Please be careful getting a vehicle from... read more
Business response:
Your feedback is important to us. We apologize for the issues you experienced with the 2022 Dodge Ram. Please feel free to contact us at (780) 449-4499 to discuss this further.
I started out with one problem that was quoted about 1200 -1300. Then it turned into double that. Not happy with the " problems" reported.
Business response:
It's regrettable to hear about your experience, Wanda. We apologize for any inconvenience caused. Please contact us at (780) 449-4499 to discuss this further.
Gotta change that 5 star review. They put a ton of pressure on you to leave a 5 star review after you deal with them, which makes sense considering how quickly my experience went from 5 to 1 stars. Purchased a 2021 Hyundai Venue 2 months ago, it's still on the tank of gas it came with because I work from home. The suspension started squeaking like mad last week. I can't get a text back from my salesperson. I can't get a call back from the dealership. I can't get any information on warranty from the receptionist, who sent me ... read more
STAY AWAY!!! Well…..this is now my third review on this garbage dealership. Not only is their service department complete garbage, the finance manager Manny is quite possible one of the biggest liars I’ve ever met. He sold us a used VW Tiguan with the promise….PROMISE…that it would be worth what we paid a year later to trade it in; well we just went to trade it in and the vehicle depreciated by $15,000. That’s some strange math if you ask me. The service department repaired the tire that they sold us with a slow leak at n... read more
I booked an appointment for oil change, and vehicle has some recalls that needs to be done, appointment is for 11 am, so i drove 2hrs to make it by 11am, when i got there i told them not to do the oil change because ive done it day before, they told me it will take half day and vehicle would be done end of the day, because im 2hrs away, ill have to wait around, went to costco bought some stuff, then went back to dealership, hang around, went outside for fresh air, then i saw my vehicle parked the at lot, it was around 1:30... read more
Business response:
We apologize for the inconvenience you experienced during your visit to Sherwood Kia. We understand your frustration with the delay in starting your vehicle's service. We strive to provide efficient and timely service to all our customers, and we apologize for falling short in your case. We appreciate your feedback and will use it to improve our processes. If you have any further concerns, please reach out to us at (780) 449-4499.
The work took way too long and they charged me for stuff that was under warranty. And then it took a long time to get a refund.
Business response:
Greetings Jean, Thank you for sharing your feedback about your recent experience at Sherwood Kia. We apologize for any inconvenience caused by the extended duration of the work and any confusion regarding charges that should have been covered under warranty. We understand how frustrating it can be when expectations are not met, and we sincerely apologize for the delay in processing your refund. We value your business and would like to resolve this issue for you. Please reach out to us at (780) 449-4499, and we will do our ... read more
First of all the advisor did not ask my name to check against his list. He assumed that I just drove off the street to have my car checked, which is possible but not in this case. He asked how he can help to which I told him about the 2 recalls I was there about. He proceeded to make an appointment when I would have to return. After he completed this I asked so what about the appointment I am here for? This is when he asked my name and checked and confirmed that I was on the list. He apologized, but would his initial contact... read more
Business response:
Dear Alvin, Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you may have experienced during your recent visit to Sherwood Kia. We appreciate you bringing these concerns to our attention as it helps us improve our customer service. We apologize if there was any misunderstanding regarding your appointment. Our advisors typically ask for the customer's name upon arrival, and we regret if this was not the case during your visit. Please be assured that we value all of our custo... read more
I always have had really great service with Kia no complaints at all.
Business response:
Greetings Lori, Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your feedback and are delighted to hear that you have consistently received great service at Sherwood Kia. At Sherwood Kia, we strive to provide exceptional customer experiences, and your positive words reinforce our commitment to delivering top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at (780) 449-4499. Thank you for choosing She... read more
Frequently asked questions about Sherwood Kia
How is Sherwood Kia rated?
Sherwood Kia has a 4.6 star rating with 5,364 reviews.
When is Sherwood Kia open?
Sherwood Kia is closed now. It will open at 9:00 a.m.