Shift4

Steven C 

on BBB

3 years ago

I HAVE BEEN USING SHIFT 4 FOR 14 YEARS AND IN THE LAST YEAR THEY HAVE WENT TO GARBAGE. I CAN'T EVEN GET A SUPERVISOR ON THE PHONE. THEY ARE DEPOSITING MONEY CORRECTLY INTO OUR ACCOUNT BUT DEBIT CHARGES OUT OF A CLOSED ACCOUNT AND WE ARE GETTING OVERDRAFT FEES. I HAVE ATTEMTED TO FIX THE PROBLEM FOR 10 MONTHS NOW WITH NO RESOLVE. I HAVE FAXED EVERYTHING REQUESTED 6 DIFFERENT TIMES WITH NO RESOLVE. THE PAPERWORK IS 100% CORRECT AND COMPLETE. I AM NOT A NEW BUSINESS OWNER. I HAVE BEEN DOING THIS FOR 30 YEARS. 1.15 STARS RATED 1... read more

Jennifer K 

on BBB

3 years ago

Zero stars for my experience with Shift4. Lost a bunch of money due to lack of certain functions, terrible customer service (tech support is completely useless), and if you’re a bar/restaurant YOU CAN NOT START TABS!!!! Major issues that I wish we’d known before switching. Don’t do it. 

Rosa W 

on BBB

3 years ago

Horrible customer service. Lie to get you to sign in, lie about everything. Worst company ever. Don't ever sign up 

Paul P 

on BBB

3 years ago

As other gateway providers and processors have alleged in court cases, Shift4 is attempting to strong arm their gateway clients into moving their credit card processing services to Shift4, or be hit with insane fee increases. My monthly fee for credit card gateway services increased from $15.00+ a month in April 2022 to $154.00+ per month in August 2022. That is 5 months! I know inflation has been crazy, but that is a floor increase of 927% in just 5 months! It also doesn't even count the, so called, PCI Compliance fees they... read more