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Shift4
- Business Services
- Allentown, PA
About this business
Location details
2202 N Irving St, Allentown, PA, 18109, United States
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SCAMMED BY THIS COMPANY! I was told i needed to upgrade my system in order for it to handle my business needs but we had nothing but problems with the functionality. I was a customer for years and when the upgrade didn’t fit my business needs they sent someone to help and he told me for what i need this system isn’t right. I have emailed them and called them trying to cancel for atleast 6 months and have been given the runaround. I have since replaced them as my point of sale system but they still charge me $210 MONTHLY for ... read more
Business response:
Hello Vincent — We're truly sorry to hear about the challenges you've faced, and we understand your frustration. We take your concerns seriously and would like to address them promptly. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
It is just like every other person one this site , they refuse to quit charging my bank account! The continuous try to charge my bank account even though we canceled them a year ago, I am going to go after them for theft for removing money from my account without just cause. Stay away from this Company by the way their POS system sucks go with Toast it is ten times better!
Business response:
Hello Mark, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at ******************with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
This is by far the worse company to do business with. They promised in-person training and when we were ready to train there was nobody that could come to train. When there is a problem you will be on the phone 2-3 hours and will be on hold for the majority of the time instead of trying to help you. When you have a question they will not have an answer right then for you and again will leave you on hold for several minutes. The cc part is a scam and so is their fees. I would highly recommend nobody to do business with them. ... read more
Business response:
Hello Courtney – We’re sorry to hear your experience with Shift4 hasn’t met your expectations. Please know your comments are really helpful in highlighting opportunities to improve our processes. If you need further assistance resolving your concerns, please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention.
Never do business with this company! After MONTHS of attempting to close our account, paid contract cancellation fee and continued to debit monthly fees. Multiple emails, phone calls and countless "tickets" they will still not close our account. Worst customer service EVER as no one will call you back like they say they will nor any attempt to resolve the issues. Talk about a merry-go-round of "it takes 24 hrs", next call "it takes 3 to 5 days"...blah, blah, blah...that's all they do, The worst company I have ever dealt with... read more
Business response:
Hello Angie — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes an... read more
Stay away from them. August 2022 I got sucked into switching my current payment processing company into shift4 by a representative who came into my business saying there was no obligations and I could always walk away if I didn’t like their system. Long story short I sold my business in June 2023. I contacted the same representative and notified I wanted to cancel with them and get the return label (I have text messages between us) he said we need to wait till August to do that because contract was signed digitally. August 2... read more
Business response:
Hello Anya – We apologize for the inconvenience you've experienced, and we take your feedback seriously. We understand your frustration and would like to investigate this matter further to provide a resolution. Please reach out to us at reviews@shift4.com with your account details and any relevant communication, such as the text messages you mentioned, so we can review your case and work towards a solution. Your satisfaction is important to us, and we want to ensure that your concerns are addressed promptly. Thank you for yo... read more
Do not use been in a battle with them for months know still charging me fees that was not in my contact, even installer told me they forced him out and the fees they were charging me was not valid they still will not fix and I have been working with a lawyer know to sue them
Business response:
Hello Justin – We're sorry to hear about your ongoing issues and frustration. We take your concerns seriously and would like to assist in resolving this matter. To better understand your situation and work towards a resolution, please reach out to us at ******************with your contact information and issue details and we'll ensure it's escalated. Our aim is to address any discrepancies and provide a satisfactory resolution. We look forward to working with you to resolve these issues.
FROM THE LOOKS OF IT SEEMS THIS COMPANY HAS HAD MANY SIMILAR COMPLAINTS PLUS THE SERVICE AND SYSTEM IS REALLY BAD DOWN MOST OF THE TIME I DID'T HAVE TIME TO SPEND ON PHONE WITH TECH SUPPORT I HAD A BUSINESS TO RUN I TOLD SALESMAN I WAS IN PROCESS OF SELLING BUSINESS AT THE START I SOLD MY BUSINESS CANCELLED THE SERVICE THEY GAVE A TICKET NUMBER BUT THEY NEVER SENT ME LABEL OR ADDRESS WHERE TO SEND BACK EQUIPMENT I KEPT ON ASKING AFTER TWO MONTHS TODAY I WAS TOLD I NEED TO FILL OUT A FORM WHICH WAS FILLED OUT ALREADY I PRINTE... read more
We had harbor touch and shift4 for two businesses. One business we had to program all of our inventory ourselves and it took us quite some time. Not only was I charged my regular monthly fees while not using it, which we knew would happen, we were charged for inactivity and charged outrageous credit card processing fees while not using the system. Every time we tried to cancel this service because we didn’t like the system, the salesman or the company made it a huge hassle with many long phone calls that resulted in never re... read more
Charges closed businesses exorbitant “inactivity” fees. Continue to withdraw money from our account with no notice after speaking with Linsey Ext#3777 who said, I quote “Your account is due to close today” and “No further charges” will be made.
Frequently asked questions about Shift4
How is Shift4 rated?
Shift4 has a 2.9 star rating with 358 reviews.
When is Shift4 open?
Shift4 is open now. It is open 24/7.