Shift4

Kylee B 

on BBB

10 months ago

Shift 4 / Future POS -Employees are either knowledgeable, helpful, and kind or they have zero clue how to fix issues and are very rude and disrespectful. Call time can be up to 1.5 hours , it is frustrating when 3/4 of the employees are rude and have no idea what they are doing . 

Ashima K 

on BBB

11 months ago

Beware of ******************* c/o Shift4 Payments **** and Their Deceptive Auto-Renewal Practices!******************* c/o Shift4 Payments **** uses misleading auto-renewal tactics to trap businesses into long-term contracts. I originally signed a contract in 2017, and in 2024, they renewed it without providing any prior notification. When I inquired about the renewal, a representative initially confirmed it was a 12-month renewalbut later, they changed their stance and claimed it was a 36-month renewal instead!Not only was I... read more

Roland S 

on BBB

a year ago

I strongly advise small business owners to steer clear of Shift4. They are nothing short of scammers who take advantage of small businesses with predatory contracts. After they acquired my previous processor, ***, I was forced into their service without consent or a choice to opt out. Despite never even using their services, I was slapped with a $1,000 cancellation fee when I tried to terminate the agreement.Their contracts are designed to be nearly unbreakable, trapping small businesses in unfair terms. Shift4 clearly prior... read more

Lisa T 

on BBB

a year ago

I have a restaurant with this company as we speak. We were a new business and have already lost close to $3,000 perhaps more. The customer service will not allow us to speak to any upper management its absolutely impossible to get anywhere and to anyone else to speak with with out an attorney stepping in. I am so disgusted and not happy with this company I can't believe it. This has NOT been resolved, real on-going issue right now as we speak and shift 4 does t want to do anything about it but is very ok taking money and mis... read more

John S 

on BBB

a year ago

DO NOT USE. They hide the contract length and early termination fees on a website they reference in size 8 font on the agreement you sign - the call it Terms and Conditions - like anybody ever reads or accesses Terms and Conditions - but their Terms and Conditions are contract length and early termination fee. No where on the agreement you sign is any reference made to contract length or early cancelation fee - it's all hidden in a website they expect you to access - yet their agreement states you acknowledge you've received... read more

Brandi D 

on BBB

a year ago

I took advantage of their referral program which offered a $2000.00 bonus for referring new businesses. I submitted a referral back in May that qualified me for that bonus. I sold my business in October and also urged the new owners to use Shift4 as well which they did. I didnt submit a referral for them. I followed up regularly, and was finally sent a W9 in November. I asked the *** when I would receive my bonus. She said payments are submitted on December 20th which I was excited about right before Christmas. I followed up... read more

Christy R 

on BBB

a year ago

Not a business owner, but a user of their system. Worst ever. Not for any business looking for speed. Updates ruin any fixes we made to our inventory. Havent been able to balance a drawer since we implicated it. (1 yr ago). Every employee hates that they cant increase the font size. It is minuscule & in a fast paced bar/restaurant, it slows even the fastest server down. I would not recommend this to my worst enemy. *** also reviewed this on their website but somehow it hasnt shown up..wonder why? 

Brad K 

on BBB

a year ago

Shift4 uses hard sell tactics to convert merchant services. They shut down our credit card processing system in an effort to get us to convert to a new system when the software still had thirty days (according to ****) the Supervisor for the Echo system. Written communications with customer retention department would never provide an expiration date for existing software. Cheating a ************* by not providing a detailed written proposal further muddies the ethical business practices of this organization. ****** 

Justin D 

on BBB

a year ago

Without a doubt, one of the worst experiences I've ever had with a company. I completed an ownership change in April 2024, they double charged for months (charged for both accounts) even while reaching out to the *** assigned to my accounts. I've sent all their equipment back and now they are refusing to refund any of the money for double charging and stating that even though we did an ownership change that doesn't remove the prior account, i would have had to manually close it. So they kept both accounts open and charged fo... read more