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Shift4
- Business Services
- Allentown, PA
About this business
Location details
2202 N Irving St, Allentown, PA, 18109, United States
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Worst Credit Card Processor Ever I've had the worst experience with this company. Tickets disappeared, the system went down, money lost. They don't seem to care. Trying to cancel and get no help. Worst experience I've ever had with a credit card processor. I'd avoid at all costs.
Business response:
Hello Carrie – We are sorry that your experience with our services has fallen short of expectations. Your concerns are valid, and we genuinely care about your satisfaction. We’d like to hear more about your experience and work with you to resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to improving your experience. Thank you for sharing your feedback.
Beware of this Company Shady business practices, Useless customer service, poor equipment. Trying to leave this company after a year and a half and now we are told about an early termination fee. We were told when setting up this account that we were not under contract. Very deceptive. Nothing but trouble as we have literally spent hours on the phone with customer service.
Business response:
Hello Russell – We apologize for the inconvenience you've experienced, and we appreciate your feedback. We strive to provide transparent and reliable service, and we're sorry to hear that your experience did not meet your expectations. To address your concerns and investigate the situation further, please reach out to us at reviews@shift4.com with your contact information and issue details. We want to ensure that any misunderstandings or discrepancies are resolved promptly and fairly. We value your business and want to make ... read more
Scammers Shift4 is the worst platform for credit cards processing. They are running an Ali baba operation. Since they have ach access to your business account they keep charging you bogus charges then you have to fight them to reverse the charges. No customer service whatsoever! Incompetent in every aspect of the business. Don't use them to process your credit cards payments, they are a bunch of thieves!
Business response:
Hi Brian – We're sorry to hear about your negative experience, and we apologize for any frustration you've encountered. At Shift4, we take matters like this seriously, and we would like to investigate your concerns thoroughly. To assist you in resolving these issues, we need more specific information about your account. Please reach out to us at reviews@shift4.com with your account details, and we will work diligently to review and address the charges you mentioned. We appreciate your patience as we work to rectify any probl... read more
Shif4 the worst service Shift4 is the worst service I have been able to hire for my business, throughout this time they have made me debits and even though I send the receipts signed by the clients, they never respond to you, they always say something different, plus their service line is extremely rude and they even hang up on your call, and my losses due to this company add up to almost 3,000 dollars and reading these reviews is a practice they do with many because I see that everyone complains about the same thing. On the... read more
Business response:
Hello Michell – We apologize for any inconvenience you've experienced, and we take your feedback seriously. We strive to provide excellent service to all our customers, and we're sorry to hear about the issues you've encountered. We would like to investigate your concerns further and work towards a resolution. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it is escalated. Your satisfaction is important to us, and we want to ensure that your concerns are addresse... read more
Shift 4 difficulties Understand shift 4 holds the person responsible, not the organization. Our VFW closed 7 months ago...
Business response:
Andrew — Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention.
Horrible Customer Service/Support I got a new POS system keeps having network issues between their devices. Tickets wont send & Computers will disconnect at random times. Its hard to get any support from them on the phone or chat. If you send a email you will hear back days or weeks after. Was just on chat waited 15 minutes to someone to join chat only to be left in the chat with a "agent" for 10 minutes without a word from the agent only for him to leave the chat. Now waiting for another agent. Going on 20 minutes wait agai... read more
Business response:
Hi Juan – We’re sorry to hear your experience with Shift4 hasn’t met your expectations. Please know your comments are really helpful in highlighting opportunities to improve our processes. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention.
Worst Experience They will keep on charging you even after you stop using their services. Poor customer service. Account managers are no good.
Business response:
Hello RP, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
Worst POS system ever The absolute worst company i've ever worked with. They charged me for equipment I returned months ago TWICE. Put my account in the negatives and still giving me the runaround about returning my money after multiple calls. If you love getting your money taken or withheld for THEIR mistakes and hearing another 3-5 business days after 24-48hrs for review every time you call even though you've been told the problem was resolved then this company is for you. Can't wait to deal with them to terminate my contr... read more
Business response:
Hello Richelle — Thank you for taking the time to share your feedback with us! We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes... read more
Trash Company and uneducated people working for it This company is trash. They have no support was so ever. Moved my company and they lost all my dats
Business response:
Hi Robety — We're very sorry to hear about this issue and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support
Frequently asked questions about Shift4
How is Shift4 rated?
Shift4 has a 2.2 star rating with 251 reviews.
When is Shift4 open?
Shift4 is open now. It is open 24/7.