Shift4

Shane B 

on BBB

6 months ago

DO NOT USE THIS COMPANY!!!!!! They have the worst customer service you could imagine there is ZERO response from anyone at this companies customer service both email and phone.we got nailed with an annual compliance fee they said they warned us about . What they did was bury it in pages of junk emails no urgent please read. Then they charged us a compliance fee for equipment we dont have . Can we get a hold of them to get it corrected and get our money *******. Dont believe me call them see where you get. I recommend you loo... read more

Audrey S 

on BBB

7 months ago

Signed a contract with a "$189" compliance fee on it. They tried to ACH our bank account for 1k+ on 1/1/26 claiming they have the right to raise it at any time. Sat on hold for 50+ hours over the weekend for phone AND chat support. Theyre claiming they cannot help us further because we're "in collections" after 1.5 business days and theyre now going to keep 80% of our daily CC transactions processed through the system. On top of 6 months of some of the worst customer service Ive had the misfortune of dealing with. I cannot s... read more

Michael W 

on BBB

7 months ago

I was brought into working with this company by a local ***resentative. My small business (3 employees) was excited by the idea of using a handheld device for our outdoor events. We used it a few times but found it to be less than useful. Upon telling our local *** that we would like to no longer use this company, we were informed that we could pay our way out in the amount of $5,250. We were under the notion that we could try out this device and get rid of it if it did not fit our needs. Somehow we were locked into a 21 mon... read more

John W 

on BBB

7 months ago

Where to start with this junk system 1. buttons and words are to small for a fast pace business 2. don't print out the information you need when a employee clocks out, keeps compounding all shifts together so I now I got to use a calculator consistently to try and figure out what each shift did. Harbortouch did it automatically when someone clocked out 3. when looking up sold items when you scroll down the column list disappears so you dont know what your looking at 4. ****** sold has a .0 for no good reason but to confuse y... read more

Mary R 

on BBB

7 months ago

I wish there was a zero star rating. Literally the hardest company I have ever worked with. I've owned businesses for 9 years and NEVER had any business with such a horrible customer service! Hidden fees, horrible to get in touch with a person. My deposit should be around $2000 for the weekend and it's $963! They have no answers. The chat option on the app is a joke. Nobody ever answers it. 

Hunter G 

on BBB

8 months ago

My company worked with Shift4 for about 4 years before we closed our business down. As we were closing down and preparing to get labels to send their equipment back, I learned that I was in a contract for additional two years that I never signed for, but my employee did without knowing. Apparently the contract was put in place several months before because we were exchanging our broken equipment for new equipment.Over the phone they said we owe over ************************************** a cancellation fee of 7500. I have sp... read more

ashraf m 

on BBB

10 months ago

I am filing this complaint because of unfair and predatory billing practices by Shift4 Processing. I have been a loyal customer for over 14 years. Their automatic renewal charges are excessively high, and despite my long history with them, they refused to work with me during a time of hardship.Following a recent hurricane that severely impacted my business, I contacted Shift4 to request assistance or at least a reduction of fees. Instead of helping, they charged me over $1,000 in automatic renewal fees at a time when I was a... read more

Gerry P 

on BBB

11 months ago

This company is a complete rip off the charge fees on top of fees on top of fees by the very end you are in business just to pay their fees. Merchant fees, Monthly fees, Outrageous annual fees and you better cancel at the very end of your yearly cycle because to cancel even 4 days after is another 500+ cancelation fee on top of the annual f800+ annual fee. HIGHWAY ROBBVERY!! 

mike s 

on BBB

11 months ago

First of all they charge a $250.00 annual fee after they promised there would be no annual fees, They deducted this without my permission. Once they tried charging me twice for the same fee. They also have a compliance fee they charge charge twice a year also $250.00. There representative have lied to me numerous times over the phone. DO NOT USE THE PROCESSSOR. It has been a nightmare from the first day.