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Shift4
- Business Services
- Allentown, PA
About this business
Location details
2202 N Irving St, Allentown, PA, 18109, United States
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BEWARE! AN ABSOLUTE EMBARASSMENT! The business I work for unfortunately uses Shift4Payments to read credit cards and operate their POS. The amount of issues with this system is absolutely unacceptable. Yesterday we had to close down the store for 2 hours while I sat on hold with support. And today, I was given a call by another manager to let me know that the store was closed AGAIN today because the credit card reader failed again. We're currently waiting to find out how long this latest attempt to fix it will take. I have b... read more
Business response:
Hi Elle — We're very sorry to hear about this issue and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and business name and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support
Gheto Trash PMS system and horrible customer service. And if you would like to lose every chargeback, then Shift 4 is perfect for you. They literally do NOT have your back. We have now lost $10,273.19 just for no-show reservations in the last three months. Customers sign hotel folios and IDs are scanned upon check-in. Shift 4 still gives back their money and does NOTHING to protect the hotels. Stay far away from these crooks.
Business response:
Hi Slappy — We're very sorry to hear about this issue and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support
If I could give no stars I would Shift4 bought out our restaurants original POS system, pinnacle. We have had nothing but problems since that has happened. Our credit card machines never went down before only on rare occasions. Ever since shift4 took over they go down ever week. It went down for over a hour on Sunday. Today it was an absolute nightmare to work with this system. Every ten minutes (sometimes every 5 mins, I really wish I was joking) the screen locks saying that they are updating the system and that it's a majo... read more
Business response:
Hi K.D. - We're very sorry to hear about this issue and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support
If I could give them a zero I would! Do not use this company for absolutely ANYTHING! I canceled my services with them in January 2022 and I am still be charged. The customer service is a joke and so is upper management. I haven't had a credit card processed with them since October 2021! So please tell me what I'm being charged for. They are an absolute scam! I also plan to take legal action against them..
Business response:
Isis — We're very sorry to hear about this issue and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support
Glad to be rid of Same as all the other reviews. Very poor customer services, yes reps are nice. Too bad their company doesn't give proper resources to handle issues. Takes sometimes an hour just to get through. If you do the callback, they never call back. Yes -never… we moved and discontinued using as of mid January 2023 but we're told contract through 3/25. Fees for inactivity $75 plus monthly fee for software and equipment lease $89+, plus a minimum processing fee $25 plus fluctuating fees they could not explain that we'... read more
Business response:
Walter — We're very sorry to hear about this issue and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your business name and contact information, and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support
Horrible Customer Service and Systems I have used Shift 4 for going on 5 years. My system still does not work right - I call over and over wait on the phone for 40 minutes or more each time - the person who answers can never help you - they have to transfer you - then the person at the end still cannot help you and says they will call back - they dont - they never get you fixed completley - theres no accountability as noone can give you their names - This is a terrible company - I will be dropping them as soon as I can. DO N... read more
Business response:
Hi Andrew — We're very sorry to hear that your system is not working as expected and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information, MID#, and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support
Too bad I can't leave negative stars. The absolute worst experience with a company! I closed my business on Oct. 31,2022 with my last transaction posting on November 2. I have called and emailed numerous times to cancel and Shift4 just keeps billing me month after month and sending me cancellation ticket numbers. They offer no resolution, they lie to my face and just keep billing. STAY AWAY FROM SHIFT4!
Business response:
Hi Kelsey - We're very sorry to hear about the trouble you're experiencing with canceling your account and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and MID# and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support
Scammers This company is absolutely the biggest scammers in the industry. Bad customers service every month he collects different amounts front my business account. My contract I canceled the first month I received the equipment I sent the equipment back to the company. 8 month collects money from my bank bad company.
Horrible, unconscionable business practices Shift4 took over another payment system I'd signed up for years ago and never used. I signed up for a system that charged a minimal % fee per transaction, because I do very few transactions per year. When Shift4 took over they, without my knowledge or consent, started charging me a monthly fee and did so for years before I noticed it. When I finally requested a cancellation and refund they said they can only refund the last three months. THIS COMPANY LITERALLY TOOK MONEY FROM MY AC... read more
Frequently asked questions about Shift4
How is Shift4 rated?
Shift4 has a 2.2 star rating with 251 reviews.
When is Shift4 open?
Shift4 is open now. It is open 24/7.