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Shift4
- Business Services
- Allentown, PA
About this business
Location details
2202 N Irving St, Allentown, PA, 18109, United States
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constantly have issues getting funded they also set up a ghost account billed me double and refused to refund my money
Business response:
Good morning,I thank you for the opportunity to assist you. I have reviewed your account and your account has not been getting double billed. You have had a few accounts with us so I am sure that you are aware that you have Statement Fees and Equipment Fees as per your executed agreements. If you feel that this is in error, then please contact our team for expedient service via ****************** or ********************************************** Monday-Friday 9am-6pm EDT.Thank you,Legal Support
Shift4Shop used to be 3DCART but they bought it a few years ago and ever since then everything has been a nightmare to say the least. I first started using 3DCART back in 2009 for 15 years, so I am a living archive of the entire history. As much as I wish I had good things to say about them, unfortunately, I am here leaving my last farewell review before finally moving on to other platform after dealing with and tolerating uncountable problems and issues, both technical and customer service wise. I know everyone who is readi... read more
Business response:
Hi *********,I appreciate the opportunity to assist you. Unfortunately, I am unable to locate an account from the information provided. Please reach out to our team directly for expedient service via ****************** or ********************************************* so we can locate your account and see what can be accomplished.Thank you,*******************
The **** of **** fees; they are a nightmare. I am stuck in my contract for 7 more months, then it's goodbye. They just reach into your account and take what they want.
Business response:
Hi ******,I am sorry to hear about your concern. Your account has been with us since 2015 so you are aware of typical billing and end of term based upon your executed agreements. It appears that you have had some recent chargebacks which needed to be addressed. Please note that the *********** only allow a small window for you to respond with supporting information. Please respond accordingly.Please do not hesitate to inquire with our team directly should you have any additional questions via ********************************... read more
Working with them is like going to the 7th level of h*** and not being able to exit. I've been trying to cancel our gateway for over a week. They say I can only do it on by phone. When I call and tell them I want to cancel they put me on hold for 10 minutes and then hang up on me. Emailing them only opens up a fake ticket and then they close them without doing anything. They claim they never received our CERTIFIED LETTER!!!! Most companies have an online cancellation form you just sign. Not Shift4. They torture you so they c... read more
Business response:
Hi *****,I am so sorry to hear about your experience. I would like to help address your concern in a timely manner. Please forward a copy of the cancellation letter you referenced to ********************************************** for expedient response. Thank you,******* S*******
This is a horrible company. Anytime we had an issue, it would take hours to get customer service on the phone. The hardware is clunky and slow. The software can't execute simple functions like substitutions necessary for restaurant POS systems. Their reward system is abysmal. Nothing is user-friendly. We switched to Toast, and when we requested our gift card liability report, they demanded a $1000 fee to send it. It's OUR data. We own that data, and they just house itand they're holding it hostage for a fee?! I was livid. DO... read more
Business response:
Hi ****,I am so sorry to hear about your experience. There is a fee for the service you requested and can address once you are ready. Feel free to reach out to our team directly when you are ready via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern. Thank you,******* S*******
Worst company ever. Highway robbery. Left me without working equipment for two months during the busiest season ever. I had to fight with them to get two months of processing fees waived! I had to file a BBB complaint to get them in the restaurant to fix THEIR equipment. When I changed processors after EIGHT years they tried to bully me and say their contract automatically renewed. We blocked them out of our bank account, blocked them from our email, and moved on. Best of luck to these blood letters. We really need to take o... read more
Business response:
Hi *****,I am sorry to hear about your experience. I have tried to locate an account for you in order to look into it myself. Unfortunately, I ma unable to locate one. Please reach out to our team directly so we can identify your account and discuss with you via ****************** for expedient service.Thank you,*******************
Shift 4 is a scam. We quit using their ‘free’ processing service and they’re billing us claiming we have a contract. We never signed a contract or guaranteed a commitment!
Business response:
Hi Alex. I am sorry to hear of your disappointment. We are in possession of your executed agreements and you have accepted deposits both of which indicate that you are aware of your obligations regarding these agreements. All billing is in accordance with your agreements. Please reach out to our team if you have any questions about your account via ******************************or ************ ***** directly for expedient service. Thank you!
Do not use this company! I have been calling them for my $845.00 back which never entered my which they say is still in process for being delivered Via Check…. It’s literally been 9 months and I still can’t get anyone from their accounting department to return my call and explain where my Money is…. F this company, I’m going to write as many negative reviews as I can to make sure nobody else has to deal with their scammer ****************
Business response:
Hi Daniel, I am sorry to hear about your concern. I have taken the opportunity to review your account and see that a request for you to submit your W9 was placed on 10/12/23; however, I do not see that it was received. Please forward a copy to ******************************at your earliest convenience. Any questions regarding this matter cna be brought to our attention via ************ *****for expedient service. Thank you, Legal Support
Company is sending me emails saying my ticket has been closed pending 4/10/24????? You really cannot make this up. They told me i needed to upgrade my system and when i did the system did not handle the needs of my business so i cancelled. They somehow will not let us cancel and keep billing me. The system never worked and even one of their “specialists” came to our premise and could not fix the solution! He recommeded that we cancel and would let them know. Since then they have dodged the issue and refuse to take action! Th... read more
Business response:
Hello Vincent - We're genuinely sorry to hear about the challenges you've faced with Shift4, and we understand your frustration. We're looking into this matter with our team and will be reaching out to you directly very soon. Your experience matters to us, and we want to ensure we address your concerns. Thank you for bringing this to our attention.
Frequently asked questions about Shift4
How is Shift4 rated?
Shift4 has a 2.9 star rating with 358 reviews.
When is Shift4 open?
Shift4 is open now. It is open 24/7.