Shift4

Elie B 

on BBB

a year ago

They have been processing my credit cards for my restaurant for many years. DO NOT USE THIS COMPANY They have been overcharging me for a long time with an effective rate of 4.15 %. I know its my fault for not checking and switching companies sooner, but you would think they would take care of loyal customers not take advantage of ******* now I'm switching processers and they are charging me early termination ******** its time to return their equipment and its been a nightmare. They are supposed to send return labels so you c... read more

Chef J 

on BBB

a year ago

I wouldn't recommend to anyone. I've been with them for sometime and im always frustrated when calling for help. They have hidden fees. Though customer service is friendly, they barley know solutions to issues. I one time had a solution that you would've thought technical support would've suggested. My sales manager is in another State in which is never available to help me with issues. Instead he loles to text conversations and not return calls.I have requested numerous times to change my sales manager and still months have... read more

Jason S 

on BBB

a year ago

Just got off the phone with Shift 4 to cancel our account. Plan way ahead to cancel as they are going to stick you with all kinds of ******* to their performance, we had daily problems with their system. We spent over a year trying to get a second kitchen screen, they failed to be able to supply a functioning screen. This was the final straw to close our account with **********************. Good luck getting any help from technical service as all calls are send overseas. 

Kylee B 

on BBB

a year ago

Shift 4 / Future POS -Employees are either knowledgeable, helpful, and kind or they have zero clue how to fix issues and are very rude and disrespectful. Call time can be up to 1.5 hours , it is frustrating when 3/4 of the employees are rude and have no idea what they are doing . 

Ashima K 

on BBB

a year ago

Beware of ******************* c/o Shift4 Payments **** and Their Deceptive Auto-Renewal Practices!******************* c/o Shift4 Payments **** uses misleading auto-renewal tactics to trap businesses into long-term contracts. I originally signed a contract in 2017, and in 2024, they renewed it without providing any prior notification. When I inquired about the renewal, a representative initially confirmed it was a 12-month renewalbut later, they changed their stance and claimed it was a 36-month renewal instead!Not only was I... read more

Roland S 

on BBB

a year ago

I strongly advise small business owners to steer clear of Shift4. They are nothing short of scammers who take advantage of small businesses with predatory contracts. After they acquired my previous processor, ***, I was forced into their service without consent or a choice to opt out. Despite never even using their services, I was slapped with a $1,000 cancellation fee when I tried to terminate the agreement.Their contracts are designed to be nearly unbreakable, trapping small businesses in unfair terms. Shift4 clearly prior... read more

Lisa T 

on BBB

a year ago

I have a restaurant with this company as we speak. We were a new business and have already lost close to $3,000 perhaps more. The customer service will not allow us to speak to any upper management its absolutely impossible to get anywhere and to anyone else to speak with with out an attorney stepping in. I am so disgusted and not happy with this company I can't believe it. This has NOT been resolved, real on-going issue right now as we speak and shift 4 does t want to do anything about it but is very ok taking money and mis... read more

John S 

on BBB

a year ago

DO NOT USE. They hide the contract length and early termination fees on a website they reference in size 8 font on the agreement you sign - the call it Terms and Conditions - like anybody ever reads or accesses Terms and Conditions - but their Terms and Conditions are contract length and early termination fee. No where on the agreement you sign is any reference made to contract length or early cancelation fee - it's all hidden in a website they expect you to access - yet their agreement states you acknowledge you've received... read more

Brandi D 

on BBB

a year ago

I took advantage of their referral program which offered a $2000.00 bonus for referring new businesses. I submitted a referral back in May that qualified me for that bonus. I sold my business in October and also urged the new owners to use Shift4 as well which they did. I didnt submit a referral for them. I followed up regularly, and was finally sent a W9 in November. I asked the *** when I would receive my bonus. She said payments are submitted on December 20th which I was excited about right before Christmas. I followed up... read more