Silver Legacy Resort & Casino

Business response:

We appreciate your input, Kristina. Sorry the check-in felt overwhelming - we understand that process can sometimes feel like a lot to handle, but we're glad to hear that you were able to make it happen and get through it successfully. We're pleased that you enjoyed our heart-of-Reno location and all the activities we have available. Being situated right in the heart of Reno means our guests have easy access to everything the area has to offer, and we're happy you found lots to do during your visit with us. 

Business response:

Thank you for your review. We appreciate you taking the time to share your experience with us. We're pleased to hear that you found our hotel to be good value for the price and that you had a positive experience with our easy check-in process via the kiosk. Regarding the elevator speed that you mentioned, we want you to know that the elevators are being looked into. Your feedback helps us identify areas where we can improve our guest experience. 

Business response:

We sincerely apologize for falling short on the cleanliness of the room, particularly regarding the hair found in the bathroom and bedclothes. This is certainly not the standard we strive to maintain, and we understand how disappointing this must have been during your stay. Your input regarding our cleaning staff procedures is valuable to us and will be taken into consideration. We also appreciate your feedback about the changes in our restaurant offerings and the quality concerns you've experienced with Brew Brothers. We re... read more

Business response:

Thank you for your exceptional review of Silver Legacy Resort & Casino. We're honored to hear that everything was perfect during your stay. Your feedback means the world to us, and it's incredibly rewarding to know that we were able to exceed your expectations in every aspect of your experience with us. We take great pride in delivering the level of service and quality that made your visit so memorable, and your kind words truly validate our team's dedication and hard work. We're thrilled that you enjoyed everything about yo... read more

Business response:

Gracias por tus comentarios, Mónica. Nos alegra que nuestra céntrica ubicación te haya resultado conveniente. Lamentamos los problemas de limpieza, especialmente el polvo en las ventanas. Nos tomamos esto muy en serio y abordaremos estas inquietudes con nuestro equipo de limpieza para mejorar nuestros estándares.