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407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not bad A little overwhelming with the check in but we made it happen. It was in the heart of Reno. Had lots to do.
Business response:
We appreciate your input, Kristina. Sorry the check-in felt overwhelming - we understand that process can sometimes feel like a lot to handle, but we're glad to hear that you were able to make it happen and get through it successfully. We're pleased that you enjoyed our heart-of-Reno location and all the activities we have available. Being situated right in the heart of Reno means our guests have easy access to everything the area has to offer, and we're happy you found lots to do during your visit with us.
Good Hotel for the price. The elevators were very slow. The easy check in process via the kiosk.
Business response:
Thank you for your review. We appreciate you taking the time to share your experience with us. We're pleased to hear that you found our hotel to be good value for the price and that you had a positive experience with our easy check-in process via the kiosk. Regarding the elevator speed that you mentioned, we want you to know that the elevators are being looked into. Your feedback helps us identify areas where we can improve our guest experience.
Exceptional
Very quiet room but found multiple dark hairs in the bathroom and in the bedclothes. Cleaning staff should wear hairnet Poor selection of restaurants. Two very expensive names where there used to be small seafood place. Plus Brew Brothers has gone really down in quality in the food and the beer. And the betting machines are super tight, a real waste of money. Quiet room
Business response:
We sincerely apologize for falling short on the cleanliness of the room, particularly regarding the hair found in the bathroom and bedclothes. This is certainly not the standard we strive to maintain, and we understand how disappointing this must have been during your stay. Your input regarding our cleaning staff procedures is valuable to us and will be taken into consideration. We also appreciate your feedback about the changes in our restaurant offerings and the quality concerns you've experienced with Brew Brothers. We re... read more
Exceptional Nothing I liked everything it was perfect
Business response:
Thank you for your exceptional review of Silver Legacy Resort & Casino. We're honored to hear that everything was perfect during your stay. Your feedback means the world to us, and it's incredibly rewarding to know that we were able to exceed your expectations in every aspect of your experience with us. We take great pride in delivering the level of service and quality that made your visit so memorable, and your kind words truly validate our team's dedication and hard work. We're thrilled that you enjoyed everything about yo... read more
Pleasant
Exceptional
Exceptional
Buena Que la habitación fueran más limpias, como por ejemplo las ventanas tienen mucho polvo Que está céntrico
Business response:
Gracias por tus comentarios, Mónica. Nos alegra que nuestra céntrica ubicación te haya resultado conveniente. Lamentamos los problemas de limpieza, especialmente el polvo en las ventanas. Nos tomamos esto muy en serio y abordaremos estas inquietudes con nuestro equipo de limpieza para mejorar nuestros estándares.
Silver Legacy Resort & Casino has a 4.1 star rating with 42,167 reviews.
Silver Legacy Resort & Casino is closed now. It will open at 12:00 p.m.