Silver Legacy Resort & Casino

Business response:

We are pleased to hear you enjoyed the concert, Stephanie! It's wonderful to know that you had such a blast during your visit. We're thrilled that the corner room exceeded your expectations and that you were so pleased with the two picture windows - they really do make a difference in those corner accommodations. It's great to hear that the comfortable bed contributed to making your stay perfect, and we're delighted that you found the room clean and enjoyed the really nice shower. Thank you for taking the time to share your ... read more

Business response:

Thanks Maurice! We're absolutely thrilled you found great value in your stay with our clean rooms and comfortable beds. It's wonderful to hear that you felt the experience was well worth the price and that our reasonable pricing paired with an excellent stay met your expectations. We take great pride in maintaining clean rooms and ensuring our beds provide that extra level of comfort you experienced. Your feedback about the value and quality of your stay truly means a lot to us! 

Business response:

Thank you for your feedback. We appreciate you noting our friendly staff and nice room with view. Your comments about our welcoming staff and the pleasant room experience are truly valued. We'll address your concerns about food court freshness and work to ensure better quality. We understand your observations about the downtown casino atmosphere and the food court conditions, and we take these concerns seriously to improve the overall experience for our guests. 

Business response:

Nous sommes ravis d'apprendre que vous avez apprécié notre excellent service, notre personnel, notre emplacement et notre parking gratuit ! Vos commentaires positifs concernant notre personnel sont très importants pour nous, car nous mettons tout en œuvre pour que chaque client bénéficie d'un service exceptionnel. Nous sommes également heureux que vous ayez trouvé notre emplacement pratique et que vous ayez apprécié le parking gratuit. Merci d'avoir pris le temps de partager votre excellente expérience. 

Business response:

Sorry for any inconvenience with the musty elevator smell, Audrey. We sincerely apologize that this detracted from what should have been a completely pleasant experience. We truly appreciate your feedback about our great location and stay, and we're pleased to hear that despite the elevator issue, you found your overall experience with us to be great. Your comments about the musty smell coming from the elevators into the lobby are valuable to us, and we take such feedback seriously as it helps us identify areas where we can ... read more