Silver Legacy Resort & Casino

Business response:

Thank you for bringing this to our attention. We're glad you enjoyed the location and room decor. It's wonderful to hear that you found your room to be large, clean, and nicely decorated, and that you appreciated our convenient location next to the many activities and restaurants in the area. We sincerely apologize that the mattress in your room did not provide the comfortable sleeping experience you deserved during your stay. Your feedback about the mattress being too hard and springy is valuable to us, and we will certainl... read more

Business response:

Hartelijk dank voor het delen van uw ervaring bij Silver Legacy Resort & Casino. We zijn blij te horen dat u heeft genoten van uw verblijf in Reno en dat u twee fijne dagen bij ons heeft gehad. Het is geweldig om te horen dat u alles netjes en goed onderhouden vond tijdens uw bezoek. We zijn ook blij dat u tevreden was met de kamergrootte en een fijne ervaring had in ons casino. We stellen uw feedback over uw verblijf zeer op prijs en we zijn blij dat we u een plezierige tijd hebben kunnen bezorgen tijdens uw bezoek aan Reno... read more

Business response:

Thank you for your wonderful feedback on your 20th anniversary stay at Silver Legacy Resort & Casino. We appreciate your review and are glad you had a great time. 

Business response:

We are happy to hear you loved the comfortable beds, room size, and view! We understand your concerns about elevator wait times and water pressure. We appreciate you taking the time to rate us, which is valuable to us. 

Business response:

我們已收到您關於清潔問題的回饋，特別是關於咖啡機積灰塵的問題，感謝您讓我們注意到這一點。我們很高興您對飯店便利的地理位置和合理的價格給予了正面評價，也很高興這些都符合您短暫入住期間的預期。感謝您抽空與我們分享您的入住體驗並提供回饋。我們希望儘管您遇到了一些清潔方面的問題，但便利的地理位置仍然讓您的入住體驗物有所值，我們也期待未來有機會再次接待您。 

Business response:

Nos alegra saber que nuestro personal le pareció muy amable. ¡Muchas gracias por sus amables palabras! Significa mucho para nosotros saber que nuestro equipo le causó una impresión tan positiva durante su visita. Nos enorgullece la amabilidad y profesionalidad de nuestro personal, y sus comentarios confirman que están creando con éxito el ambiente acogedor que buscamos. Le agradecemos que se haya tomado el tiempo de compartir su excepcional experiencia con nosotros. 

Business response:

Thank you for your feedback. We appreciate your comments on our weekday rates and convenient location - it's wonderful to hear that you found value in these aspects of your stay with us. We will address the noise issue you experienced, including the sounds of water running and people in the hallways, as we understand how important a peaceful environment is for our guests' comfort and enjoyment. 

Business response:

We are happy to hear you found the room comfortable and location good. We understand your concern about extra fees and appreciate your honest feedback. Thank you for taking the time to share your experience with us. We're pleased that despite finding the hotel a bit outdated, you were still able to enjoy a comfortable stay in your room. Your comments about the pricing and additional fees are valuable to us as we continuously evaluate our services. We're glad that our location worked well for your needs during your visit.