SimonMed imaging - Winter Park II

Shannon B 

on BBB

a year ago

SimonMed has absolutely terrible billing business practices. I paid for my service in full on the date of service and they have billed me all year for $100. Every time I call they confirm I owe no money and to disregard the bill. Then one month later I do the same all over again, and this has been over 9 times. I have spent over 15 hours of my time trying to resolve their billing error between calling them, conference calling them with my insurance company and waiting on hold. This is now at the point where it is harassment. 

Rebecca S 

on BBB

a year ago

While there for an MRI, SimonMed didn't offer any ear PPE to wear during my study. I have since experienced hearing loss in my left ear and terrible tinnitus since the appointment. I have reached out to SimonMed with no apology or reply in regards to this blatant disregard for patient safety. 

Kimberly C 

on BBB

a year ago

Appalling experience! My check in was 7:45 but doors were not unlocked till 8am. *** teach rude and questioned my orders from Dr. **** that was settled, he became agitated with my spinal cord stim. I had all *** approved documents, Id card, pictures and showed him my device was off. ** absolutely refused to believe me or talking with my rep. ** became more anxious, frustrated, dismissive of everything I was tell him, and repeatedly interrupted my device rep. ******** his contact ******, sent him a text that it is not safe to... read more

Julie C 

on BBB

a year ago

This business is HORRIBLE! I would suggest that you run far away from doing any business with them. We were told amounts to pay for services on 12/12/2022 and again on 1/16/2023 in which both times we OVERPAID on the amount. I have called on 3/28, 4/27, 6/1, 6/9, 7/3, 10/20, 10/27, and today 11/13 and we still do not have the refund of $552.12 back. Supposedly they "mailed a check on 10/3" but now a month and a half later we still haven't received it. Every time we call there is a lie being told to us. I have warned that if ... read more

Elizabeth M 

on BBB

a year ago

SimonMed Imaging in ********* is so horrible and inconsiderate. They seem to be all about money and not the health of their patients. I had a mammogram which I did with them and was told that they saw something, and I needed further testing. After waiting 2 months for another appointment to do an ultrasound I was told after waiting for 45 minutes that I have a deductible of almost $300 and it must be made upfront, or they will not do my exam. I informed ***** that I will pay any copays upfront and if she can kindly send the ... read more

April C 

on BBB

a year ago

HORRIBLE COSTUMER SERVICE ***** DESK LADIES DO NOT GREET COSTUMERS VERY RUDE ATTITUD, I WENT FOR A ULTRASOUND AND THE ASK ME TO PAY IN ORDER TO BE SEEN EVEN THOUGH I PROVIDED MY INSURANCE INFORMATION AND WANT THEM TO BILL TO MY INSURANCE, THE ***** DESK LADY ASK ME TO PAY ***** AND SHE GIVE A PRINT OUT FOR NEXT 3 PAYMENTS A TOTAL OF 1***** WILL COST ME THE SERVICE SHE CONFIRM. THEN I RECEIVED A STATEMENT FROM THEM FOR $*******, SO I CALLED THEM TO ASK IF THE ***** FOR THE SERVICE WAS RIGHT AND THEY SAID THAT ULTRASOUD HAVE A... read more

Ginger C 

on BBB

a year ago

They are wonderful except they call to set appointments. I received over 35 calls in two weeks and the appointment had already *** set at a different location! 

Kallie A 

on BBB

a year ago

TLDR: I made an appointment for a screening mammogram and they miscoded it and now are charging me over $400 copay for something that should have been a $0 copay.When I got my appointment reminder call I was told that my copay would be $400+ I called them to let them know it was supposed to be for a screening which would be zero copay and ask them to cancel the appointment if they couldn't fix it. The person said he changed the code in the computer and yes it would be 0 copay.I arrive at my appointment, verify again that it ... read more

Laura F 

on BBB

a year ago

I was seen at SimonMed Imaging in ** for a procedure on 1/16/2023. Upon arrival at the facility, I was informed that I was required to pay in full before beginning the procedure. I was charged $1,896.44 which I paid with a credit card. When I received the Explanation of Benefits from my insurance company for this procedure/date; SimonMed charged the insurance company only $934.00. After several failed, good faith attempts to obtain a refund via phone calls and emails, I filed - and won - a dispute of charges with my credit c... read more