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Soft Touch Cleaning Services, LLC
- Office Cleaning
- Columbus, OH
About this business
About Welcome to Soft Touch Cleaning Services, LLC We are a family-owned, operated cleaning company located in Columbus, OH. Our team is dedicated to offering top to bottom cleaning to fit your exact needs with unique and specific cleaning solutions.
Location details
2775 Shady Ridge Dr, Columbus, OH, 43231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Corresponded through Angie's List. They initially contacted me and then didn't any more. I reached out a total of 3 times and never heard a response.
Very poor communication . . . (10/15/2019) would be my second time using Soft Touch Cleaning Services. I had great difficulty reaching anyone scheduling my first service, nonetheless, I was able to schedule. The professionals did a very good job - I give their cleaning 4/5 stars. I had a second appointment scheduled for 10/15/2019 btwn 2-3pm arrival time. At 3:05pm I text Jorge requesting an updated arrival time - no response. Between 3:05pm and 5:30pm I called and text multiple times inquiring if they were still coming - no... read more
Damaged Venetian Blinds: They were bent in the master bedroom yet none of the 3 cleaners came to tell me about the problen! Then Jorge (the manager) took more than 6 Weeks to honor his commitment to fix the problem! I had considered staying with the company and just having the manager send a second, more reliable team, but Jorge seemed too distracted or busy to arrange another cleaning!
I hate to leave a bad review being in a customer service oriented career, but I have to speak out about my experience. I spoke on the phone with Softtouch the week before they were supposed to come to the house. The day of the cleaning at 9AM I called and asked where they were and they said I was not on the schedule, despite having a text message from them confirming the appointment! He told me he could move things around to get our house cleaned by 2-3 PM but I was going out of town and needed to have the cleaning done befo... read more
Been with them for 17 months
This company will not be contacted again.
Services never rendered
THEY DID NOT SHOW UP FOR THE SCHEDULED SESSION. They haven't responded to my email and phone either. Very unprofessional and untrustworthy. Stay away!
I also messaged them twice and still no response.
Frequently asked questions about Soft Touch Cleaning Services, LLC
How is Soft Touch Cleaning Services, LLC rated?
Soft Touch Cleaning Services, LLC has a 4.6 star rating with 651 reviews.
When is Soft Touch Cleaning Services, LLC open?
Soft Touch Cleaning Services, LLC is closed now. It will open on Monday at 8:00 a.m.