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Sport Mazda North
- Car Dealers
- Longwood, FL
About this business
Location details
400 N US Hwy 17 92, Longwood, FL, 32750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Horrible customer service. Can’t get anyone on the phone, AI doesn’t work correctly. Emails and texts are ignored.
Business response:
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
The advisors made me feel like an inconvenience, and communication was completely lacking. Your team also lost two of my Mazda valve stems ($30 value) and refused to replace them with what I originally had on the tires. Very disappointing experience.
Business response:
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Not customer service at all I had to wait for almost 230 hours and walked to the counter to ask for my car before anyone could take care of me it's a real shame
Business response:
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Mazda services is always been great just the cost of services has gone up tremendously. Example an oil change use to be 84.99 now it's 124.99. That's a 47% increase
Business response:
Thank you for your feedback. We're glad you've had great experiences with our service team, and we understand your concerns regarding rising service costs. We appreciate your input and will share it with our team for review.
Service was good. I wasn’t happy how they dirty my leather seat with grease. What is the purpose of using a plastic cover maybe if they kept the plastic on the mechanic wouldn’t have dirty the seat with grease.
Business response:
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Sport Mazda North are glad to have you as a customer.
I've never had to pay that much I always get a discount price So disappointed
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Tyler and Service staff do an excellent job. Unfortunately your service prices have become unaffordable
Business response:
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Tried to sell me on $2000 worth of stuff I didn't need. Didn't even attempt to fix the rear view mirror assembly and was trying to make me buy a whole new thing for $700. Took it to another shop right after my service and they found that the battery was leaking acid and a cell was completely bad. Popped the rear view mirror compartment back on in 5 minutes for no charge saving me $700. How is it that a Mazda dealership misses a completely shot/leaking battery and can't click in a simple rear view mirror compartment and inste... read more
Business response:
Thank you, David, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure this doesn't happen again. If you don't mind, please reach out to us; we would love to address your concerns.
First of all 2 and a half hours for an oil change. Also I asked them to check out why my sun visor light wasn't working which I believe was under warranty the guy said yeah well look at it and they did absolutely nothing not even look at it or tell me what was wrong
Business response:
Thank you for your review, Gabriel. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Frequently asked questions about Sport Mazda North
How is Sport Mazda North rated?
Sport Mazda North has a 4.8 star rating with 10,424 reviews.
When is Sport Mazda North open?
Sport Mazda North is closed now. It will open tomorrow at 9:00 a.m.